08-22-2013 12:05 AM
Yes, same problem. seems identical to last week's issue. Please report it, if you haven't already. I did this morning via email and this afternoon by live chat.
08-22-2013 08:02 AM
I'm showing no sales for 19th, 20th, 21st. I've never gone three days without any sales before. I emailed yesterday to report that threads were reporting same issues again and asked if they were having the same problem. Of course, no response.
08-22-2013 02:11 PM
Had a chat with support about sales for the 19th (and now the 20th) not showing:
Arden: Thank you for joining NOOK Press Chat Support! My name is Arden.
Arden: How may I help you today?
Steve: My sales for the 19th are not showing up In my Monthly Sales report for August.
Steve: others are having the same problem
Arden: My apologies, Steve. We had Sales issue these past week, Steve.
Arden: We are still working on it. Kindly wait for the Sales update within this week, Steve.
Steve: ok also sales for the 20th
Arden: Yes, that will be covered.
Arden: Is there anything else I can help you with?
Steve: no ...thanks
Arden likes saying my name...LOL
08-22-2013 09:33 PM
I'm just trying to remember to take screen shots every night. I do see sales (I'm guessing for the most part?) on the "Recent Sales" page, but I never saw anything for the 19th.
08-23-2013 03:27 AM
I had sales on the 19th and the 20th. But now they're missing from the monthly tally.
I am going to experiement with taking my business to Smashwords, by moving about half my catalog there. If it seems to do okay I'll move the rest of my stuff there.
I have lost faith in B&N.
08-23-2013 09:46 AM
08-23-2013 11:37 AM
I assume you mean that sales are showing up on the "recent sales" report? And now you're waiting to see if they "move" to the "monthly sales report" as they should?
That's whay I'm observing. But I would not at this point assume any sales are moving to the monthly sales report as it should, since at least the 19th. Until I see a sale dated Aug 19 or later on the recent sales report that then moves to the monthly sales report, I won't presume that anything has been fixed.
08-23-2013 12:26 PM
My sales from the 21st appear in the monthly sales report, but not the ones from the 19/20. That's why I assumed it was partially fixed. This is just what I'm observing -- it might be different for everyone.
08-23-2013 02:33 PM
I bit the bullet and decided to add my books to iBooks though I'd heard I'd need an ISBN number etc (which we don't). I downloaded the software, opened the Word document in Pages, exported as epub and bam - done. When I needed help - get this - a human answered and knew what they were talking about. However, it takes more than 48 hours to appear on sale so I will keep you posted on whether the experiment stays a happy one. I don't use an aggregator so I expected a nightmare of reformatting. Still can't get over that I've called three times and three different people have answered and all were helpful, polite, and knew what they were talking about.
08-23-2013 03:50 PM - edited 08-23-2013 03:52 PM
Amaran_three - I understand. Hmmm, so maybe it is only a glitch for those couple of days.
dmnelson - I had a good experience uploading with itunes as well, and though my sales were slow the first several weeks, I've noticed that now the itunes sales virtually match my nook sales. I think ipad users who might have originally used kindle and nook emulation might be starting to simply purchase and read the ibook versions directly when the titles are available there.
Also, I did receive a message back from support, acknowledging the issue and indicating they are looking into it - assuring me the sales are recorded elsewhere and that it is an issue of what displays on the monthly sales reports.
08-23-2013 04:38 PM
08-25-2013 07:54 PM
Anyone who changes over, please, please, please let us know how your sales are affected by the switchover to Smashwords. If the sales don't change any, and especially if they go up, it is definately worth looking at. We would appreciate any feedback (on a new thread, please so it shows up at the top). And for us, we would really love to know for anyone who publishes children's books.
Small book press of over 300 children's books.
08-28-2013 08:15 PM
I just moved half of my catalog over today, (was waiting for them to show up here via Smashwords before taking them down here). I made a post about it separately earlier.
If my sales numbers for the half I took down suddenly improve dramatically, then I will pull the rest of my catalog.
I like Smashwords a lot, I've been dealing with them since I started, to date I deal with B&N Amazon and Smashwords. B&N has been my best sales channel for a while, which is why I hav continued to deal with them directly (until now). Amazon doesn't allow third parties. For everyone else it is Smashwords, and I would advice people NOT to deal with apple directly, they're not very nice over there. Go thru Smashwords.
08-28-2013 10:58 PM
Or hit Apple through draft2digital.com.