10-12-2013 10:02 PM
I've been watching daily sales closely for a while and taking screen shots of the appearing and disappearing sales numbers. I think I now have enough information to take this fiasco to our state attorney general. I'm going to draft a preliminary letter first as I have no idea if investigating internet sales is something a state attorney general can do but I'm going to give it a shot. If there are any other North Carolina authors here that would like to add their own experiences to this, drop me a line at email@example.com.
10-13-2013 03:47 PM
You can do what you want, but I do not believe that is a good idea at all. Technical difficulties are not necessarily anyone's fault. And right now, a lot of folks do not have paychecks coming in. Sales are slow everywhere. Reporting this to Attorney General seems a bit ...well a waste of time. I do not believe Barnes and Noble is trying to rip anyone off. And it certainly won't do you any favors.
10-13-2013 10:27 PM
10-18-2013 12:26 PM
Technical difficulties are the fault of the programmers and technicians that administer the site. Granted, glitches happen but this has gone on far too long to be just a glitch. I'm not necessarily saying it is intentional. Chances are it is more a case of negligence than intentional mismanagement. Still, I think someone, somewhere needs to look into this. This website is part of B&N's income and I would think they would be concerned unless everyone associated with this is asleep at the wheel. I don't see of hear of this kinds of problems with the www.BN.com website. I have followed this and taken enough screen shots of "strangeness" in sales number that I'm hoping the AG can at least wake them up if nothing else.
10-25-2013 12:35 PM
It seems surprassingly unlikely to me that I can have multiple daily sales for a week, and then ZERO for a week, and then multiple daily sales for a week. That's not a "glitch".