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annabell23lee
Posts: 11
Registered: ‎05-31-2012
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incorrect monthly sales reports updated with more sales

[ Edited ]

When I checked today, all my monthly sales reports going back to late last year had been updated, and more sales have been added. But I wasn't paid for those extra sales. Has anyone else had this happen?

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TomRichardson
Posts: 69
Registered: ‎03-06-2013
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Re: incorrect monthly sales reports updated with more sales

[ Edited ]

I presume that if you have belatedly been credited with more sales, that B&N will pay you for them ... eventually.

Be patient. The Ebooks operation over at B&N is being run entirely by Lucy and Ethyl, by themselves (with the Keystone Kops helping out from time to time), and they're overwhelmed over there.

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annabell23lee
Posts: 11
Registered: ‎05-31-2012
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Re: incorrect monthly sales reports updated with more sales

If they don't start reporting sales correctly and paying people the correct amount of money they are due, Lucy and Ethyl might find they have a class action lawsuit on their hands. Monthly reports from November 2012 are updated in November 2013 with correct number of books sold, but money owed hasn't been paid for a year? What a joke!

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TomRichardson
Posts: 69
Registered: ‎03-06-2013
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Re: incorrect monthly sales reports updated with more sales

Do what I do -- I tell my Facebook friends that I don't buy anything from B&N anymore, either brick-and-mortar or online, and I tell them why. Sooner or later, B&N will be the subject of a "we hear from well-placed sources that B&N is in trouble" news report, and THEN B&N will fix things.

I picture whoever as being in charge of B&N's ebook website as an eighty-year-old-old man who, when he's not chasing neighbor kids off his lawn, is muttering to his understaffed workforce about "ebooks are just a newfangled fad," and so there is no reason for B&N to waste a lot of money on such an operation.

However, if Nook Press gets sold off, I hope it's not to Microsoft. Microsoft never fixes anything either.