Non-responsive Touchscreen!

[VonnieK]

My Nook Simple Touch's screen doesn't respond at all. I can use the power button to turn prompt the "Power Off" notification, but from there I cannot select an option. The "N" button on the face of the Reader also pulls up my Navigation bar but I cannot select it with the Touchscreen. Can I reset it somehow? Or is there another fix?

[MacFlash · Accepted solution]

Others who have had a similar problem say if you continue to hold the power button on the back it will reset. Good luck.

[VonnieK]

Well, my touchscreen works so thank you very much :]

I just hope this won't happen again...

[angin-segar]

MacFlash's suggestion to soft-reboot the Nook only works some of the time. My Nook did not respond to multiple attempts to use this solution. Searching B&N support articles also returned this answer, but unfortunately nothing more informative or comprehensive.

[geertm]

---

VonnieK wrote:

Well, my touchscreen works so thank you very much :]

I just hope this won't happen again...

---

Is your NST updated to firmware version 1.1? Because that version seems to have solved the screen problem.

[geertm]

---

angin-segar wrote:

MacFlash's suggestion to soft-reboot the Nook only works some of the time. My Nook did not respond to multiple attempts to use this solution. Searching B&N support articles also returned this answer, but unfortunately nothing more informative or comprehensive.

---

If a reboot does not work, than the battery of your NST is probably low (an e-ink screen does not need power to show a picture. Often when people thing think their NST is frozen, it just has no power).

[fjrichman]

You can tell if it's touchscreen frozen (as opposed to completely dead) by pressing the n button. This will bring up the quicknav if it's just a touchscreen issue. Also after updating to 1.1 I stopped seeing the issue in which touchscreen would stop working. So if you're not on 1.1 already, I'd suggest you update.

[mom2rn]

I also had an unresponsive touchscreen.  I tried restarting it by holding the power button for 20 seconds.  I did this multiple times and it did not work.  I fully charged it and it did not work.  Then I read a post where the person used a dry Qtip and went around the edge of the screen several times and it worked!  I finally was able to unlock it.  Thanks for the suggestion!  I have no idea why it worked but it is worth trying if you are having the problem.  Also I was running on the new software update when it froze.

[Sun_Cat]

---

mom2rn wrote:

I read a post where the person used a dry Qtip and went around the edge of the screen several times and it worked!  I finally was able to unlock it.  Thanks for the suggestion!  I have no idea why it worked but it is worth trying if you are having the problem.

---

This works because the NST's screen is not a touchscreen. Rather, it has an array of infrared sensors cleverly concealed in that small gap between the screen surface and the plastic cover -- the very gap that you can clean out with a cotton swab or a soft brush. The sensors need an unblocked view all the way across the screen in order to work right.