APPCRASH

[ckaren426]

I have been able to use nookStudy until about a week ago. I am unable to complete log in now . The app hangs for awhile and then I get a message that it has encountered a problem and must close. Occasionally I get the following error details : 

Problem Event Name : Appcrash

Application Name : NOOKstudy.exe

Version : 1.0.0.2192

Fault Module Name : ntdll.dll

Fault Module Version : 6.1.7600.16559

Fault module Timestamp : 4ba9b29c

Exception Code : c0000005

Exception Offset : 000222f3

OS Version : 6.1.7600.2.0.0.256.48

Locale ID : 1033

I have uninstalled/re-installed nookStudy at least 7 times.I made sure my Adobe was up to date. I have virus scanned, etc. I called tech support Sunday nite, and after about an hour, it was decided the problem was my computer. I am having the same problem with nook for PC ( error message 010) .I emailed tech support, who told me to uninstall/re-install, even though I was clear I had done that. The next suggestion was call tech support ! ( Did that too, hello ?)  I have been able to download Borders' eReader, and it works just fine. I installed nook on my HTC Evo - and it works fine. 

I love my nook. I was loving nookStudy - I even downloaded a textbook last week - then it stopped working   The eTextbook was about $60 by the way.

I know someone has to have an answer.

Problem Event Name: APPCRASH

Application Name: NOOKstudy.exe

Application Version: 1.0.0.2192

Application Timestamp: 4c5700bf

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7600.16559

Fault Module Timestamp: 4ba9b29c

Exception Code: c0000005

Exception Offset: 000222f3

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 068b

Additional Information 2: 068b15cf00459f6b2f8b0e859a9e3dc0

Additional Information 3: cd22

Additional Information 4: cd226daa4ff092db7ddcd3f6023ff5be

[Tanuja_Gupta]

We are so sorry we haven't been able to address this issue for you yet.  I've passed this to our Product Team and we'd like to schedule a conference call with you to understand the full issue.  Do you mind emailing me privately with some times that work for you?  We are determined to get to the bottom of this.

Thanks again for your patience!

[kaseylouwho]

Is there a resolution yet? I have been getting this error for about 3 weeks.. Only on the updated Nook app though.. I reinstalled the older version and it works fine. Someone please help! I really liked the Nook Study!!

[kaseylouwho]

never mind about the old version working on my computer.. It's not working.. But I am able to get into my online library with my blackberry now!

[ckaren426]

No follow up from B&N yet Still not working .......

[kaseylouwho]

me either.. just got off the phone with tech support.. they say they have NO records of this error at all.. I'm confused... this sucks. 

[ckaren426]

I know. I'm out $$ for an eTextbook too. Had to buy the hard cover book. I am SOOOO disappointed.

[dddpppmmm]

Make sure you have upgraded to the most current version 1.01.  The version you had noted is older than what is available.

[ckaren426]

When I delete the old version ( which I have done multiple times) and download again, doesn't it automatically download the new version ? I can't get any version I've downloaded to open beyond the sign in screen. That is where it "hangs" and after a few minutes gives me error messages that the application has to close, 

[lkmiller]

dddpppmmm,

I have version 1.0.0.2192.  When I click "check for updates", it says none are available.  I tried uninstalling, downloading again from the website, and reinstalling.  It is still the old version.  The new version doesn't actually seem to be available to us yet.

[NPG318]

Hello,

I am having an issue connecting with my nook as well. I haven't been able to sign into my account. After uninstalling and reinstalling I keep getting an error code # 010.

[powermatt]

Not being able to sign in seems to be a growing problem. I'm having the same issue with a crash shortly after trying to sign in. My crash report looks nearly identical to the one above, except it says something like KERNELBASE.dll.