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Reader
ckaren426
Posts: 4
Registered: ‎07-24-2010
0 Kudos

APPCRASH

I have been able to use nookStudy until about a week ago. I am unable to complete log in now . The app hangs for awhile and then I get a message that it has encountered a problem and must close. Occasionally I get the following error details : 

 

Problem Event Name : Appcrash

Application Name : NOOKstudy.exe

Version : 1.0.0.2192

Fault Module Name : ntdll.dll

Fault Module Version : 6.1.7600.16559

Fault module Timestamp : 4ba9b29c

Exception Code : c0000005

Exception Offset : 000222f3

OS Version : 6.1.7600.2.0.0.256.48

Locale ID : 1033

 

I have uninstalled/re-installed nookStudy at least 7 times.I made sure my Adobe was up to date. I have virus scanned, etc. I called tech support Sunday nite, and after about an hour, it was decided the problem was my computer. I am having the same problem with nook for PC ( error message 010) .I emailed tech support, who told me to uninstall/re-install, even though I was clear I had done that. The next suggestion was call tech support ! ( Did that too, hello ?)  I have been able to download Borders' eReader, and it works just fine. I installed nook on my HTC Evo - and it works fine. 

 

I love my nook. I was loving nookStudy - I even downloaded a textbook last week - then it stopped working :smileysad:  The eTextbook was about $60 by the way.

 

I know someone has to have an answer.

Problem Event Name: APPCRASH
Application Name: NOOKstudy.exe
Application Version: 1.0.0.2192
Application Timestamp: 4c5700bf
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b29c
Exception Code: c0000005
Exception Offset: 000222f3
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 068b
Additional Information 2: 068b15cf00459f6b2f8b0e859a9e3dc0
Additional Information 3: cd22
Additional Information 4: cd226daa4ff092db7ddcd3f6023ff5be
Moderator
Tanuja_Gupta
Posts: 107
Registered: ‎03-25-2010
0 Kudos

Re: APPCRASH

We are so sorry we haven't been able to address this issue for you yet.  I've passed this to our Product Team and we'd like to schedule a conference call with you to understand the full issue.  Do you mind emailing me privately with some times that work for you?  We are determined to get to the bottom of this.

 

Thanks again for your patience!

New User
kaseylouwho
Posts: 3
Registered: ‎09-03-2010
0 Kudos

Re: APPCRASH

Is there a resolution yet? I have been getting this error for about 3 weeks.. Only on the updated Nook app though.. I reinstalled the older version and it works fine. Someone please help! I really liked the Nook Study!!

New User
kaseylouwho
Posts: 3
Registered: ‎09-03-2010
0 Kudos

Re: APPCRASH

never mind about the old version working on my computer.. It's not working.. But I am able to get into my online library with my blackberry now!

Reader
ckaren426
Posts: 4
Registered: ‎07-24-2010
0 Kudos

Re: APPCRASH

No follow up from B&N yet :smileysad: Still not working .......

New User
kaseylouwho
Posts: 3
Registered: ‎09-03-2010
0 Kudos

Re: APPCRASH

me either.. just got off the phone with tech support.. they say they have NO records of this error at all.. I'm confused... this sucks. :smileymad:

Reader
ckaren426
Posts: 4
Registered: ‎07-24-2010
0 Kudos

Re: APPCRASH

I know. I'm out $$ for an eTextbook too. Had to buy the hard cover book. I am SOOOO disappointed.

Moderator
dddpppmmm
Posts: 15
Registered: ‎11-17-2009
0 Kudos

Re: APPCRASH

Make sure you have upgraded to the most current version 1.01.  The version you had noted is older than what is available.

Reader
ckaren426
Posts: 4
Registered: ‎07-24-2010
0 Kudos

Re: APPCRASH

When I delete the old version ( which I have done multiple times) and download again, doesn't it automatically download the new version ? I can't get any version I've downloaded to open beyond the sign in screen. That is where it "hangs" and after a few minutes gives me error messages that the application has to close, 

Scribe
lkmiller
Posts: 702
Registered: ‎10-31-2009
0 Kudos

Re: APPCRASH

dddpppmmm,

 

I have version 1.0.0.2192.  When I click "check for updates", it says none are available.  I tried uninstalling, downloading again from the website, and reinstalling.  It is still the old version.  The new version doesn't actually seem to be available to us yet.

New User
NPG318
Posts: 1
Registered: ‎12-13-2010
0 Kudos

Re: APPCRASH

Hello,

 

I am having an issue connecting with my nook as well. I haven't been able to sign into my account. After uninstalling and reinstalling I keep getting an error code # 010.

New User
powermatt
Posts: 3
Registered: ‎12-13-2010
0 Kudos

Re: APPCRASH

Not being able to sign in seems to be a growing problem. I'm having the same issue with a crash shortly after trying to sign in. My crash report looks nearly identical to the one above, except it says something like KERNELBASE.dll.