Reply
New User
sciensito
Posts: 1
Registered: ‎11-07-2011
0 Kudos

Deauthorizing computer

I just recently had my computer's logic board replaced and as a result NookStudy does not recognize this computer as my old computer. I need to deactivate the old computer and activate the current one so I called the 1-800 number and did that but it STILL says "Sorry, we are unable to open this book. This textbook is not authorized to be read on this computer. (2101)". 

 

I have readings to do, homework to complete and exams to study for and this is quite a problem. If anyone has any input, please share.

 

Thanks.

Administrator
BN_Erin
Posts: 110
Registered: ‎01-25-2011
0 Kudos

Re: Deauthorizing computer

Hi,

 

I just looked up your account and noticed that you should be able to download your book.  Please sign out and sign back in and try to download again.

 

Did that work?


Thanks,

Erin

New User
alex71AH
Posts: 1
Registered: ‎09-18-2012
0 Kudos

Re: Deauthorizing computer

Why after I buy/rent/subscribe to any nookstudy book or ebook, I can hardly download it and read it. I subscribed yesterday to Time magazine and I havent been able to open it.
Administrator
BN_Erin
Posts: 110
Registered: ‎01-25-2011
0 Kudos

Re: Deauthorizing computer

Hi,

 

Digital magazines are not viewable on the NOOK Study application at this time.  Please download the NOOK for PC/Mac application to view your Time Magazine subscription.


Thanks,

Erin

New User
EDUA
Posts: 2
Registered: ‎08-08-2011
0 Kudos

Re: Deauthorizing computer

I have the same problem !  

They Changed my hard drive and I can not read my textbooks

Thanks

New User
EDUA
Posts: 2
Registered: ‎08-08-2011
0 Kudos

Re: Deauthorizing computer

I have the same problem !  

They Changed my hard drive and I can not read my textbooks

Thanks