Error message when closing NookStudy

[lkmiller]

Every time I close the NOOKstudy program I get the following error message:

"We are sorry, but this Barnes & Noble application has encountered a problem and it needs to close.  Would you like to restart the application now?"

Not a big deal since I am actually closing the program -- just a little irksome.  I'm on Windows Vista.

[Tanuja_Gupta]

Thanks for the report - we're having a little trouble reproducing the error.  If you have a moment, we'd like to grab the log file from your computer to understand what's happening.  The next time you see this - before closing the application, do the following:

1 - Go to the top left of the application.

2 - Right click on the logo and a menu appears.

3 - Choose 'About NOOKstudy'.

4 - Click the button 'Copy log info to clipboard'.

5 - Now come back to this forum and hit CTRL+V to paste the clipboard items in an email to me.

I will investigate immediately - thank you again for patience and participation.

Take care,

Tanuja

[Eme17]

I have the same issue as the person and I am using Windows Vista as well

[lkmiller]

Tanuja,

Thanks for the response.  Unfortunately I don't have a log file to show you.  It happens just after I close the program.  I click the X in the upper right, the window closes, and then a message box pops up with the error message.  I clicked yes to restart the program, tried to grab the log file, but then it says the log file is empty.

Incidentally, I've been having a similar problem with the Barnes & Noble Desktop Reader on the same computer (Window Vista).  It's as though the computer thinks the program has crashed when I've simply just closed the program as normal.  Let me know if I there's anything else I can tell you to help resolve the problem.

[Tanuja_Gupta]

Sorry for the delayed response - we are having a difficult time reproducing it here, but we want to resolve it.  The additional information about the Barnes & Noble Desktop Reader is helpful - I will get back to you shortly (promise not to drop it!).

Thanks for your patience regarding the matter - talk soon.

[lkmiller]

Just a little follow-up which might help figure this out...

I've installed the NOOK for PC app, and I got the exact same error message closing as I do with NOOKstudy except it's followed by "code 012" in parentheses.

[Tanuja_Gupta]

Thank you for sending this - even though I didn't respond, I did pick it up for our development team to use as information.  Did you by any chance participate in the pilot research program?  If so, perhaps we should discuss offline since pilot students had a different upgrade process.  Thanks!

[lkmiller]

No, I wasn't in the pilot program.  Thanks for passing this on to the development team though and for keeping me posted.

[plumarz]

I have come to this site looking to fix the very same problem that lkmiller describes (for nook for pc) : when I close the program windows gives me an error message, as if believing that the program has crashed instead of merely closing.

This happened before the recent update and now that the nook for pc program updated I still receive the error message. I am also on windows vista.

I thought perhaps that I was closing the program incorrectly, but using the close button in the upper right corner is the only method I can find to close nook for pc.  It is a shame because I am holding off on purchasing ebooks until I can understand why this happens and fix this issue.

[coolreem]

I just downloaded the PC version of nook study and I am receiving this error:

This error code will change depending on how many times you open and close it.

Also, I downloaded the latest version that is on the B&N site as of 5:08 PM, 9/3/2010.

I hope this helps.

I cannot find a log in event viewer that is recording this error.

[lkmiller]

Interesting ...mine always says "code 012" no matter if I re-open and close it or not.  What version of Windows?  I'm on Vista 64-bit.

[coolreem]

Windows Vista 32 bit.

All current updates applied.

[lkmiller]

Not that I have any answers.  I just thought it might be good to know if anyone from B&N ever takes a look into this forum again. 

[lkmiller]

I just downloaded and installed the new 1.1 version of NOOKstudy.  Windows gives me the following alert upon closing:

------------------------

NOOKstudy has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

-------------------------

Again it acts as if the program crashed when I was closing it as normal.  This is on Windows Vista 64-bit.

[lkmiller]

Closing NOOK for PC, I got a different error code tonight.  It's the same error message box pictured above except it says "code 008".

[HJW]

I got a similar message when I downloaded an update to the NookStudy as instructed when I opened it today.

 "We are sorry, but this Barnes & Noble application has encountered a problem and it needs to close.  

Would you like to restart the application now?

      [ YES ]   [ NO ]"

The update is Version 1.1

I cannot get the NookStudy to start.  It always freezes with the above message.  I have restarted the computer.

Should I reload the NookStudy? 

[Tawdry]

I am also having the exact same issue.  Afterwards I get the "send error report?" message that comes up when an application crashes. I make sure to send the report, but does it go anywhere really?

This started when I updated to the new version of nookstudy. And now I wish I hadn't.  Test tomorrow and now my textbook is unavailable!  I don't know if I ever want to risk buying an etextbook again. Restarting my computer didn't help and I can't seem to re-download it successfully either.

[pugnolia]

Hello, same error as the others.  Here are my log files for today.  Same log files generated everytime I use Nook Study.  Also, waiting to get this error fixed before I buy more ebooks and the latest Nook.

2010-11-25 11:06:24.00466000 ERROR [ClientApi.cpp:60] ==============================================

2010-11-25 11:06:31.00745000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment

2010-11-25 11:06:31.00768000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment

2010-11-25 11:06:31.00781000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment

2010-11-25 11:07:15.00860000 ERROR [ClientApi.cpp:107] BNClient:roduct:2

2010-11-25 11:11:32.00946000 ERROR [ClientApi.cpp:60] ==============================================

2010-11-25 11:11:39.00382000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment

2010-11-25 11:11:39.00671000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment

2010-11-25 11:11:40.00027000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment

[desireeWA]

Im having a problem closing my Nook for the PC the error message read:

We are sorry, but this Barnes & Noble applicaiton has encountered a problem and it needs to close (code 08) and (code 012).

Would you like to retart the applicationn.

Help

Desiree

[PopsInDenton]

I'm getting the same error using NOOKstudy 1.5.0.7768 on Windows Vista.

Log data...

2010-11-30 23:55:04.00372000 ERROR [ClientApi.cpp:60] ==============================================
2010-11-30 23:55:23.00835000 ERROR [DeviceService.cpp:173] Category:CLIENTAPI, Action:authenticateWithServer, Message:login error: 1133_TaskService (This Email Address and Password is not associated with an existing customer.); response: <engineResponse><errors><error id="1133_TaskService">This Email Address and Password is not associated with an existing customer.</error></errors><stateData><data name="success">0</data></stateData><stateData><data name="signedIn">0</data></stateData></engineResponse>
2010-12-01 00:15:38.00916000 ERROR [ClientApi.cpp:107] BNClient:roduct:210
2010-12-12 12:24:43.00536000 ERROR [ClientApi.cpp:60] ==============================================
2010-12-12 12:25:39.00096000 ERROR [DeviceService.cpp:173] Category:CLIENTAPI, Action:authenticateWithServer, Message:login error: 1133_TaskService (This Email Address and Password is not associated with an existing customer.); response: <engineResponse><errors><error id="1133_TaskService">This Email Address and Password is not associated with an existing customer.</error></errors><stateData><data name="success">0</data></stateData><stateData><data name="signedIn">0</data></stateData></engineResponse>
2010-12-12 12:49:33.00210000 ERROR [ClientApi.cpp:107] BNClient:roduct:70
2010-12-12 12:50:05.00527000 ERROR [ClientApi.cpp:60] ==============================================
2010-12-12 12:50:07.00908000 ERROR [SQLiteDatabase.cpp:1273] select schema_version from bn_schema_version where id = 0 ... fail
2010-12-12 12:50:09.00696000 ERROR [SQLiteDatabase.cpp:1244] sqlite3_exec ERROR: duplicate column name: lend_message
2010-12-12 12:50:11.00535000 ERROR [SQLiteDatabase.cpp:1244] sqlite3_exec ERROR: cannot commit - no transaction is active
2010-12-12 12:50:11.00566000 ERROR [SQLiteDatabase.cpp:1244] sqlite3_exec ERROR: cannot commit - no transaction is active
2010-12-12 13:09:40.00003000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2010-12-12 13:09:40.00275000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2010-12-12 13:09:40.00340000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2010-12-12 13:48:25.00597000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2010-12-12 13:48:25.00634000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2010-12-12 13:48:25.00735000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2010-12-12 13:55:24.00255000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2010-12-12 13:55:24.00454000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2010-12-12 13:55:24.00510000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2010-12-13 00:16:17.00969000 ERROR [ClientApi.cpp:107] BNClient:roduct:430
2010-12-27 14:27:59.00596000 ERROR [ClientApi.cpp:60] ==============================================
2010-12-27 14:28:15.00470000 ERROR [DeviceService.cpp:173] Category:CLIENTAPI, Action:authenticateWithServer, Message:login error: 1133_TaskService (This Email Address and Password is not associated with an existing customer.); response: <engineResponse><errors><error id="1133_TaskService">This Email Address and Password is not associated with an existing customer.</error></errors><stateData><data name="success">0</data></stateData><stateData><data name="signedIn">0</data></stateData></engineResponse>
2010-12-27 15:28:12.00467000 ERROR [DeviceService.cpp:173] Category:CLIENTAPI, Action:authenticateWithServer, Message:login error: 1133_TaskService (This Email Address and Password is not associated with an existing customer.); response: <engineResponse><errors><error id="1133_TaskService">This Email Address and Password is not associated with an existing customer.</error></errors><stateData><data name="success">0</data></stateData><stateData><data name="signedIn">0</data></stateData></engineResponse>
2010-12-27 16:28:12.00867000 ERROR [DeviceService.cpp:173] Category:CLIENTAPI, Action:authenticateWithServer, Message:login error: 1133_TaskService (This Email Address and Password is not associated with an existing customer.); response: <engineResponse><errors><error id="1133_TaskService">This Email Address and Password is not associated with an existing customer.</error></errors><stateData><data name="success">0</data></stateData><stateData><data name="signedIn">0</data></stateData></engineResponse>
2010-12-27 17:28:13.00608000 ERROR [DeviceService.cpp:173] Category:CLIENTAPI, Action:authenticateWithServer, Message:login error: 1133_TaskService (This Email Address and Password is not associated with an existing customer.); response: <engineResponse><errors><error id="1133_TaskService">This Email Address and Password is not associated with an existing customer.</error></errors><stateData><data name="success">0</data></stateData><stateData><data name="signedIn">0</data></stateData></engineResponse>
2010-12-27 18:28:13.00762000 ERROR [DeviceService.cpp:173] Category:CLIENTAPI, Action:authenticateWithServer, Message:login error: 1133_TaskService (This Email Address and Password is not associated with an existing customer.); response: <engineResponse><errors><error id="1133_TaskService">This Email Address and Password is not associated with an existing customer.</error></errors><stateData><data name="success">0</data></stateData><stateData><data name="signedIn">0</data></stateData></engineResponse>
2010-12-27 19:01:04.00300000 ERROR [ClientApi.cpp:107] BNClient:roduct:69
2010-12-27 22:04:44.00906000 ERROR [ClientApi.cpp:60] ==============================================
2010-12-27 22:05:03.00824000 ERROR [DeviceService.cpp:173] Category:CLIENTAPI, Action:authenticateWithServer, Message:login error: 1133_TaskService (This Email Address and Password is not associated with an existing customer.); response: <engineResponse><errors><error id="1133_TaskService">This Email Address and Password is not associated with an existing customer.</error></errors><stateData><data name="success">0</data></stateData><stateData><data name="signedIn">0</data></stateData></engineResponse>
2010-12-27 22:08:35.00865000 ERROR [DeviceService.cpp:173] Category:CLIENTAPI, Action:authenticateWithServer, Message:login error: 1133_TaskService (This Email Address and Password is not associated with an existing customer.); response: <engineResponse><errors><error id="1133_TaskService">This Email Address and Password is not associated with an existing customer.</error></errors><stateData><data name="success">0</data></stateData><stateData><data name="signedIn">0</data></stateData></engineResponse>
2010-12-27 22:10:18.00554000 ERROR [DeviceService.cpp:173] Category:CLIENTAPI, Action:authenticateWithServer, Message:login error: 1133_TaskService (This Email Address and Password is not associated with an existing customer.); response: <engineResponse><errors><error id="1133_TaskService">This Email Address and Password is not associated with an existing customer.</error></errors><stateData><data name="success">0</data></stateData><stateData><data name="signedIn">0</data></stateData></engineResponse>
2010-12-27 23:41:42.00132000 ERROR [ClientApi.cpp:107] BNClient:roduct:1404
2010-12-27 23:41:51.00670000 ERROR [ClientApi.cpp:60] ==============================================
2010-12-27 23:42:03.00351000 ERROR [ClientApi.cpp:107] BNClient:roduct:90
2011-01-13 16:59:27.00105000 ERROR [ClientApi.cpp:60] ==============================================
2011-01-13 18:02:29.00562000 ERROR [ClientApi.cpp:107] BNClient:roduct:202
2011-01-13 18:03:54.00201000 ERROR [ClientApi.cpp:60] ==============================================
2011-01-13 18:06:30.00582000 ERROR [ClientApi.cpp:107] BNClient:roduct:388
2011-01-13 18:06:53.00973000 ERROR [ClientApi.cpp:60] ==============================================
2011-01-13 21:45:26.00820000 ERROR [ClientApi.cpp:107] BNClient:roduct:4
2011-01-13 21:52:14.00579000 ERROR [ClientApi.cpp:60] ==============================================
2011-01-13 21:52:54.00422000 ERROR [WinInetProxy.cpp:242] Category:CLIENTAPI, Action:WinInetProxy::get, Message:HTTP Status: 404 (http://images.barnesandnoble.com/PResources/download/ereader2/sc/BN/pc/config.xml - )
2011-01-13 21:54:23.00719000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-01-13 21:54:23.00777000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-01-13 21:54:23.00980000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-01-13 22:21:45.00503000 ERROR [ClientApi.cpp:107] BNClient:roduct:110
2011-01-13 23:13:06.00770000 ERROR [ClientApi.cpp:60] ==============================================
2011-01-13 23:30:47.00037000 ERROR [ClientApi.cpp:107] BNClient:roduct:109
2011-02-01 14:45:41.00399000 ERROR [ClientApi.cpp:60] ==============================================
2011-02-01 14:46:30.00887000 ERROR [WinInetProxy.cpp:242] Category:CLIENTAPI, Action:WinInetProxy::get, Message:HTTP Status: 404 (http://images.barnesandnoble.com/PResources/download/ereader2/sc/BN/pc/config.xml - )
2011-02-01 14:48:15.00861000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 14:48:15.00934000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 14:48:16.00003000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 15:12:55.00976000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 15:12:56.00135000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 15:12:56.00165000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 15:13:09.00819000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 15:13:09.00981000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 15:13:10.00067000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:44:51.00520000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:44:51.00680000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:44:51.00766000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:45:18.00441000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:45:18.00508000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:45:18.00726000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:45:25.00020000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:45:25.00214000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:45:25.00266000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:45:34.00678000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:45:34.00842000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:45:34.00927000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:45:42.00830000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:45:42.00991000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 16:45:43.00077000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 17:38:37.00431000 ERROR [ClientApi.cpp:107] BNClient:roduct:158
2011-02-01 21:29:05.00584000 ERROR [ClientApi.cpp:60] ==============================================
2011-02-01 21:33:32.00468000 ERROR [WinInetProxy.cpp:242] Category:CLIENTAPI, Action:WinInetProxy::get, Message:HTTP Status: 404 (http://images.barnesandnoble.com/PResources/download/ereader2/sc/BN/pc/config.xml - )
2011-02-01 22:18:27.00945000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 22:18:27.00993000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 22:18:28.00061000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 22:18:49.00957000 ERROR [ClientApi.cpp:107] BNClient:roduct:129
2011-02-01 22:19:03.00828000 ERROR [ClientApi.cpp:60] ==============================================
2011-02-01 22:19:27.00790000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 22:19:27.00863000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment
2011-02-01 22:19:27.00925000 ERROR [RmsdkErrorList.cpp:74] RmsdkError: E_ADEPT_CORE_PASSHASH_NOT_FOUND http://edelivery.barnesandnoble.com/EDS/fulfillment

Hope this helps resolve the issue.