Since 1997, you’ve been coming to BarnesandNoble.com to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, BN.com is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

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New User
angryloops
Posts: 1
Registered: ‎11-11-2011
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Accepted Solution

Re: Unacceptable Customer Service

  I have ordered books both for my job & myself for 14 yrs+.  I ordered a book which was supposed to be a one-time purchase.  It turned out to be a book RENTAL which I was not made aware of.  The company kept deducting large sums of money  from my checking account & each time I called to ask why, they gave me wrong information & assured me no further charges or problems would occur.  I was even advised to close out my e-mail address, notify my bank & they assured me no further charges would occur because my account was closed.  So last night I am charged the same large amount again.  I called again & between 9 am -1 pm I kept trying to argue my refund & they insisted it would not occur because they notified me via e-mail that these charges would be made (to the e-mail address they told me to delete) & that because I created the account online (I ordered over phone), that I was notified there as well.  I called back so many times & kept getting transferred, put on hold for so long that my phone battery died, & got hung up on too many times to count (by 4 senior analysts & 10 reps just on that day), that I was disgusted!  I have NEVER, in all my years of ordering books for professors & myself, had this poor a service!  I lost well over $300 on this book originally priced at $60 (used) & they damaged my credit by depleting my account without direct notification to me as well as my making payments to other items assuming I had the money in my account but they charged it so I owed below balance bank charges, but they also cost me extra cell phone fees for not providing me with proper assistance & forcing me to hold.  Worse still, they angered me like no other company ever has.  I work in customer service.  I would never dismiss an unsatisfied  customer as they did me!  I recommend everyone avoid Barnes & Noble.  There is a reason they are losing money as a company; they are awful!

Distinguished Bibliophile
keriflur
Posts: 6,549
Registered: ‎01-05-2010
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Re: Unacceptable Customer Service

Where did you find a book rental?

AlanNJ
Posts: 3,722
Topics: 64
Kudos: 1,518
Solutions: 0
Registered: ‎03-09-2010
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Re: Unacceptable Customer Service

Apparently it has to do with textbooks although what that has to do with a Nook I have no idea.

►Without order there is chaos◄
Inspired Bibliophile
LarryOnLI
Posts: 1,998
Registered: ‎01-04-2010
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Re: Unacceptable Customer Service

I believe (but am not sure) that you can rent text books with Nook Study.

 

Frequent Contributor
Davan
Posts: 184
Registered: ‎03-16-2012
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Re: Unacceptable Customer Service

The only way to rent eTextbooks is to use NOOKstudy available for the MAC and PC only! 

New User
ArcticFahx
Posts: 1
Registered: ‎09-13-2010
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Re: Unacceptable Customer Service

So you signed something without reading it and are bitching about it now.

 

And yes, you did sign something, you had to sign something to authorize automatic payments like that.