11-11-2011 02:40 PM
I have ordered books both for my job & myself for 14 yrs+. I ordered a book which was supposed to be a one-time purchase. It turned out to be a book RENTAL which I was not made aware of. The company kept deducting large sums of money from my checking account & each time I called to ask why, they gave me wrong information & assured me no further charges or problems would occur. I was even advised to close out my e-mail address, notify my bank & they assured me no further charges would occur because my account was closed. So last night I am charged the same large amount again. I called again & between 9 am -1 pm I kept trying to argue my refund & they insisted it would not occur because they notified me via e-mail that these charges would be made (to the e-mail address they told me to delete) & that because I created the account online (I ordered over phone), that I was notified there as well. I called back so many times & kept getting transferred, put on hold for so long that my phone battery died, & got hung up on too many times to count (by 4 senior analysts & 10 reps just on that day), that I was disgusted! I have NEVER, in all my years of ordering books for professors & myself, had this poor a service! I lost well over $300 on this book originally priced at $60 (used) & they damaged my credit by depleting my account without direct notification to me as well as my making payments to other items assuming I had the money in my account but they charged it so I owed below balance bank charges, but they also cost me extra cell phone fees for not providing me with proper assistance & forcing me to hold. Worse still, they angered me like no other company ever has. I work in customer service. I would never dismiss an unsatisfied customer as they did me! I recommend everyone avoid Barnes & Noble. There is a reason they are losing money as a company; they are awful!
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11-11-2011 03:19 PM
01-12-2013 12:54 AM
So you signed something without reading it and are bitching about it now.
And yes, you did sign something, you had to sign something to authorize automatic payments like that.