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I have not seen this addressed in the blog.  I am getting white text on a white background in several programs, like the settings in TouchDown.  It usually shows up in the settings menu.  The selections are impossible to read unless you  touch on, which then promts the NT to display black text on the white  background.  Has this been addressed?  Is there a fix?

Categories: Display Issue

Email Inbox Problem

Status: Resolved

Please, please and pretty please fix this problem.  Email is useless to me on my new NOOK Tablet at this point.  I do not want to delete the email from the server and once I read it and delete it I do not want it back again and I do not want to load another 25 emails I have already read or deleted.  I can not state the problem any better than has already been done so well below:

 

"I want to be able to load new emails, and to leave a copy on the POP server even if I delete these emails from my NT mailbox.  If NT deletes emails from server then I will not be able to receive same emails on my Notebook PC.  Even my cellphone can do that - it looks at the time when latest emails were received from server, and does not load any emails that have time stamp older than last upload - problem solved! Can someone at B&N implement this simple fix, and to make the email function useable?!"

 

Why must the NOOK Tablet running 1.4.1 continually down load 25 emails that I have already read or deleted.

 

Also, it will not let me manually set up my email accounts.  It gives me an error message saying that it can not log into server, however, it will log in using the easy setup but uses the wrong server names for mobil access that Cox.net wants me to use.  Please fix this problem.

 

Thank you.

Tired of losing bookmarks

Status: In Review

I do a lot of reading and sometimes it is just short bursts.  I use bookmarks to save my current page.  Unfortunately, I am losing those bookmarks quite frequently.  

 

I am on 1.4.1 and I am not shutting off the NT.  Just a few minutes ago I went from my bookmarked page to the Home bar by pressing on the Nook button.  I chose Shop and browsed a few apps.  I then went back to my book by clicking on the open book icon on the bottom of the screen.  It took me back to page 1.  I opened the bookmarks and there were none there.  I did set one.

 

This is getting annoying and needs to be fixed.

 

Categories: Bookmarks, issue, Reading

"Keep Reading" Issue

Status: Resolved

A couple of my books are experiencing issues when I click on the "Keep Reading" at the top of the NT.  It always takes me back to page 1.  Now, if I open the book from my Library or Home Screen it goes to the proper spot.

 

The one that is doing it at the moment is Nightshade by Andrea Cremer.

Categories: bugs, problem

Browser Issue

Status: In Review

I've had my Nook Tablet for 2 weeks and was thrilled with it until I started using the web browser.  After only 3 uses of the browser, it froze and will not un-freeze no matter what I do (powered down, refresh, empty cache, etc.)

 

Now, the display screen itself will not time down into sleep mode -- thus, display is always on until the unit is completely shut down. 

 

Calls to customer service have been to no avail, and mostly insulting (indicating I might be unfamiliar with navigation, etc.)  These problems are serious issues and so far I've not experienced anyone at BN willing to acknowledge they even exist, much less work toward fixing these glitches! 

 

So, any hope for a fix here, or do I just need to return it for a refund and go to a more reliable source like Apple?

Highlighting a sentence spanning over two pages is not possible in NT.  You have to stop highlighting it in the previous page, and then move to the next page to start highlighting it again.  Is this on your list of bugs to fixed?

Categories: highlights

When I read a magazine (Wired or The New Yorker) and close the window, even if I were to repoen using the Keep Reading option, it will just open up to the front cover, and not where I left it.  Incredibly inconvenient, especially when you are approaching the end of the publication.  Some way to bookmark, either automatically (by remembering the last position) and manually, will be great.

 

 

Categories: Reader Program

I posted this elsewhere before I saw this forum so thought I better post here as well.  Feel free to remove it to whichever place it belongs.

 

I own the original 3g Nook, a  Nook Color and now a Nook Tablet.  I thought the update was supposed to take care of the Page turn issue that I experienced with the Nook Color but NO!  Last night while reading it starting skipping pages again and or sticking on same page. The only way to correct it so far that I have found is to advance the pages forward several pages and then back up. This is very annoying and last night it took forever and I was at the very end of my book.

 

Anyone else having this issue?  I restarted the tablet but this is extremely annoying and I am ready to quit reading Ebooks at this point.  The only Nook I haven't had an issue with was the original one.

 

Please HELP!

I don't think the issue with the internet/browser is fixed. I've had the update for over a week and my internet started freezing last night and is still freezing every 30 minutes or so forcing me to power off and on to fix it.
Categories: Browser, internet

Let me preface by saying that I love my Nook Tablet.  Now, for the issue.

 

I've got a few fairly big PDFs that I've had for a while--old D&D books to be specific. They're complex enough that they'll sometimes crash the PDF reader on my PC when I try to page through them too quickly.  For the most part this doesn't happen often on the Nook Tablet, but when it does, it's annoying.

 

Reproducing:

 

  1.  Sideload a complex enough PDF of a PHB.  Full-color documents are most likely to instigate the crash but sometimes the others will too if one pages too quickly.
  2. Open using Reader, not QuickOffice.
  3. Try to page at a rate of more than a page per ten seconds.  By the eleventh or twelfth flick, you get closed back to the home screen.
  4. Attempt to open the book again, and it'll freeze, followed by another boot-to-the-head back to the home screen.  Moving fast enough you might get a page turn or a bit of zoom.

Here's the kicker:  leave it alone for ten minutes and it behaves fine for a while—until you get more than fifteen pages in.

 

Tested with several PDFs, most recently a 4th-Edition PHB and a Monster Manual. 

Reading yesterdays 1/8/2012 Sunday NY Times produced a few random section jumps when moving forward and backward between pages. The NT was greater than 80% charged at the time.

When you highlight the contents of a URL you have no ability to move forward or backward without deleting characters. Example http://wwwq.google.com is a type'o correcting the letter "q" should be simply navigate to the "q" and delete. This is a very basic function of website / android devices.

 

Seems rather poor on the QA side of things. Your doing to do better ...right ???

While surfing through the Top picks and What's New I experienced a "Force Close" with additional details that I was not able to save. The context of the error was in the .barnes.shop etc object.

Nook Tablet

Model BNTV250

Software Version 1.4.1

 

Now what would be helpful would be a real bug report say a hook to submit details when an exception was raised or maybe even the ability to adb over a get a tech support listing for you all. Have a structure supported B&N way of doing this would be nice. I'm not looking to hack my nook ... I just really don't like bugs.

0

random file name changes

Status: In Review

I loaded some PDF files to the MyDocs folder on the nook-no problems. Then I tried to move a couple of those files to Home-they moved OK, but they have a different, random file name on the Home page. File is not corrupt, because they open and read correctly. So now the exact same file shows as 2011 MTG in the MyDocs directory listing, but shows as T40G_12_vg.pdf on the Home page. Support rep tried to move a file on her own nook and experienced exactly the same problem.

 

And amazingly, customer support has NEVER HEARD OF THIS PROBLEM PREVIOUSLY. Not so amazingly, they have no explanation and no way to fix the problem.

 

I don't want to get into the "nook sucks" mentality, because there are many really nice features of this little puppy. But as I experience more and more of these little annoying faults ( I mean, really, the email app actually does suck ), I'm getting more and more unhappy with this device. I'm afraid the ultimate decision will be to root this thing and turn my back on B&N-what a shame.

 

Categories: File Management
0

Can't download March Vanity Fair Magazine

Status: New

It just freezes.  Very frustrating.  I have never had this issue with mags or books before.  I have tried to power off and on again.

0

Tablet has stopped taking charge

Status: New

Today all of a sudden my NT has stopped taking charge, the indicator light doesn't even come on. The cable can still connect to the computer but its not working on the charger.

Please help 

Categories: Charging Fail
0

Can't open pre-ordered books on NT

Status: New
OK - like everyone else who has aNook, I love to read... a lot. So I generally have 4 or 5 books on pre-order. I had a gen1 nook for two years & finally switched to the NT in November. My frustration is that I can't open a pre-ordered book on the NT unless I completely reboot my Nook - down to unregistering. Then I need to go thru the steps to register & reload the SD card and all my settings & profiles. Funny thing is I can open & read the book on my old 1st gen Nook. It happened today - I'm up to page 127, but the NT still shows 'pre-order' status! I'm connected to WiFi so that's not the issue. I called Nook Support 4x tonight & keep getting disconnected. Anyone out there encounter this issue & have a fix???
Categories: downloading books
0

A very nice reading on the stock NC/NT is the ability to select a footnote (hyperlink) which will bring you to footnote list at the back of the book.  And "very briefly" a "Back" option appears at the top of the footnote page. (It works and is a very nice idea too! )  But this "Back" button only stays available for about 5-7 seconds. 

 

I just can't read the entire footnote page that quickly. (Sometimes I glance at other footnotes too.) 

 

Could you put in a request for the "Back" option to stay up longer? Thanks,

Categories: Reader Program
0

Under certain conditions, the Nook Tablet will not display the covers of books on the Home screen.  The problem is caused by the Nook failing to properly recognize the meta tag for the book’s cover.

 

For ePub books, this tag is located in the opf file in the following structure:

<package>
 <metadata>
  <meta name="cover" content="cover-image"/>

 

According to the ePub standard, the attributes in a tag may appear in any order, so the following two cases are equivalent:

 <meta name="cover" content="cover-image"/>
 <meta content="cover-image" name="cover"/>

 

However, the Nook Tablet fails to recognize the second case.

If any ePub book is created where the meta tag is constructed such that the content attribute is listed before the name attribute, as shown in the second case above, the Nook Tablet will not display the book’s cover when the book is shown on the Home screen (or in the Library under Books).  Instead of displaying the book’s real cover image, the Nook displays a default cover which is gray containing the title of the book.

 

Workaround for the Brave-of-Heart:
If you have a copy of the calibre program, you can change the tag for any non-DRM ePub book.  First, load the book into calibre, then remove the book from your Nook Tablet.  Next, using caliber, highlight and right click the book, then select “Tweak ePub”.  When the little window opens, click on “Explode Epub”.  Using a text editor (e.g., notepad), open the opf file, find the meta tag that has “name=cover” attribute, and reposition it is so it’s listed first as shown in the first case above.  Don’t rename or change anything else, and don’t remove spaces.  Your content attribute may not be the same as the one shown above, but don’t change it!  Then resave the file.  Next, go back to the calibre window and click on the “Rebuild ePub”.  When the window disappears, save the book to your Nook Tablet.

 

Announcements & Guidelines
The NOOK Tablet Issue Reporting Exchange is a variation of our idea exchange being used for the purpose of reporting issues with your NOOK Tablet.

In order to effectively report an issue you are experiencing with your NOOK Tablet, please make sure you include:

- Which firmware?
- What happened?
- What were you doing?
- Does this happen every time?
- Did this happen with previous firmware?
- Does power cycling the unit solve this?
- If related to B&N content, does archiving/unarchiving solve this?
- Does Erasing & Deregistering solve this?*
- Does resetting to factory defaults solve this?**
- Have you tried this on other devices?

* Erasing & Deregistering will result in the loss of all sideloaded non-BN data (pictures, documents, books, music). We recommend users back these files up prior to deregistering.

** Resetting to factory defauls will result in the loss of all sideloaded non-BN data (pictures, documents, books, music). We recommend users back these files up prior to resetting.


Our goal is to try to address the issues that are the most important to you. Use the Laurel leaf to say "Me too!" if you see an issue that affects you.

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