Charger question

[cgsmom]

I am traveling in my RV. Currently near Carlsbad, NM.  I think my charger is not working properly.  I left my Nook Tablet plugged in for 4 hours and it was only 44% charged. So I plugged it back in and left overnight.  The Tablet charged, but the Nook symbol on the cord never turned green. I am still under warranty. I am not near any B&N and we are traveling, so I don't want to have to wait for B&N to ship a new one. There is a B&N College bookstore near here. Can they get me a new charger?  I tried calling but have not gotten an answer yet.  I will call them again later, but thought I would post the question here. Any suggestions would be helpful.

[Czechboy]

Are you using a car charger to do this or are you actually plugging it into a wall outlet (if you stop at night)?  Using the nook cable is the right thing to do if you are using a car charger, but you need to use a car charger that puts out the correct current.  There are chargers that put out about 2.1 amps to charge things like tablets.  These are different than the standard car chargers for phones that only put out less than about an amp.  I believe the standard (lower current) chargers will charge the NT, but it will take longer to do it.

[cgsmom]

I am not using a car charger.  We have 110 power in the RV.  I got in touch with the Barnes & Noble college bookstore and they said they were too small to carry Nook products.  So I called BN.  They are sending out a new charger.  We will be in this area for a week or so anyway, so hopefully it won't take too long to get here. Thanks for the reply.

[TelSC]

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cgsmom wrote:

I am not using a car charger.  We have 110 power in the RV.  I got in touch with the Barnes & Noble college bookstore and they said they were too small to carry Nook products.  So I called BN.  They are sending out a new charger.  We will be in this area for a week or so anyway, so hopefully it won't take too long to get here. Thanks for the reply.

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If their track record is any indication, then I'm sorry to say you'll probably have driven halfway around the world before it arrives.

[cgsmom]

Actually, I got very lucky.  I only spent about 5 minutes on the phone holding for the "next available agent". He immediately said, "No problem, I will have one shipped out to you." I got a shipping confirmation email the next day. The new charger and cable arrived in 3 business days. I can tell you I was shocked but very pleased. I didn't realize that the Nook symbol on the cable wasn't supposed to be red with the tablet not connected to it.  It has been that way since I got the tablet in January. However, it seemed to work fine until last week.  Now I know that if the symbol turns red, I am getting ready to have a problem. I wish everyone had service as good as I have had so far. I want B&N to be around for a long time.