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patgolfneb
Posts: 1,762
Registered: ‎09-10-2011
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?

I think there is a danger of over simplifying this issue. Lithium batteries are not as standardized as other battery types. This means  overheating and fire risk if the wrong replacement battery is used, liability and litigation factor in. Design, manufacturing and inventory cost rise with replaceable batteries. Untill you have a stable predictable sales stream the added costs may not be recoverable, especially in electronics with the constant downward price pressure. As the market matures and device  obsoletion slows this may change. Unfortunately everyone is copying Apple and the new phone every two years model.  I think it is a poor model as it encourages cheap devices rather than devices which are a good value. That is a far different than saying BN knowingly sold a doorstop. I certainly feel telling BN replaceable batteries is a high priority  is fair, I agree in fact. Some perspective is needed from our side as well, not just rants.

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TelSC
Posts: 170
Registered: ‎07-03-2011
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?


Scott-Michael wrote:

The number of charges is IRRELEVANT. What other companies do is IRRELEVANT. What IS relevant is principle. Barnes & Noble sells, or at least sold a battery for the NOOK, and its clear that they developed the NOOK Tablet in a way that forces the consumer into a corner. The website says the battery can only be replaced by authorized service professionals. It just so happens that Barnes & Nobles means B&N authorized service professionals.

Because most here have no problem with Barnes & Noble, and other companies apparently, sticking their middle finger up at them does not mean everyone should like it. Consumers here like having corporations tell them what they want because they are not capable of thinking for themselves. Gluttony is no excuse for bending over. IDK, maybe $250 does not mean much to most here, which would explain why it is so many are willing to toss out tech products that are still working, but for a lack of a freakin' battery.


I may regret it in the end, but I fully intend to try replacing my own batter if and when it goes in my Color or tablet. I've done it on a couple of different Ipod models and I have no qualms about giving the Nook a try. You're right in that respect though, if you know that a certain type battery has a set life, then you know that a large majority of customers are going to come crawling back when that battery goes. If you're a company, you're hoping those batteries will last through the warranty period, which I'm sure most will.

Stop Calling It A Tablet
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bobstro
Posts: 4,094
Registered: ‎01-01-2012

Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?

[ Edited ]

Scott-Michael wrote:

The number of charges is IRRELEVANT. What other companies do is IRRELEVANT. What IS relevant is principle. Barnes & Noble sells, or at least sold a battery for the NOOK, and its clear that they developed the NOOK Tablet in a way that forces the consumer into a corner. The website says the battery can only be replaced by authorized service professionals. It just so happens that Barnes & Nobles means B&N authorized service professionals.

Because most here have no problem with Barnes & Noble, and other companies apparently, sticking their middle finger up at them does not mean everyone should like it. Consumers here like having corporations tell them what they want because they are not capable of thinking for themselves. Gluttony is no excuse for bending over. IDK, maybe $250 does not mean much to most here, which would explain why it is so many are willing to toss out tech products that are still working, but for a lack of a freakin' battery.


So long as you buy their products only then whine about it, it is you who are bending over and not thinking for yourself. It is silly for you to rail at the rest of us here when you've gone and done the same thing yourself.

 

If you're going to play the role of the consumer advocate, you should advocate informed buying. If you didn't notice that many consumer electronics don't provide for user replaceable batteries, you didn't do much research. If you want to influence corporations such as B&N, then you do so by not buying their products. I was well aware of B&N's stance, but also aware that I, as a conscientious consumer willing to do something about my fate, could find replacements. I thought for myself. What's your excuse?

 

You're apparently expecting accolates for venting your frustration on soom hapless customer support agent who is as stuck in their situation, if not more so, than you. Talk about First World Problems.

 

I am not impressed.

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postmuffin
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Registered: ‎07-10-2010
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?

I had a similar experience with their "support" department.  They kept evading my questions and trying to tell me that I needed to plug the nook in to charge it.  They treated me like I was an idiot. When they asked me if they could do anything else for me, I told them that they hadn't done anything for me yet, so why should they start.  I took my Nook to the local BN store and they apologized for the way I was treated, and gave me a new nook tablet.  Some of these tablets do not hold a charge.  The one I have now seems to work well, but my case has cracked - and I know that I did not drop it.  I'm sure if I took it back they would tell me that I did and refuse to honor the warranty - but I may try it anyway.  Since I mostly use it for an eReader, when it dies, I will probably go back to the basic nook.

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miggy82
Posts: 34
Registered: ‎02-15-2011
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?

Scott, get real.

Much technology today is like fresh bread.  Once it's not fresh, it's not nearly as good.  Take for example the BlackBerry Curve 8900.  NOBODY is going to buy that today.  It is old news.  People buy this year's model and fewer and fewer people are buying Blackberries, let alone maintaining the old ones that no longer have current technology.

 

A car on the other hand is a long term investment and costs a whole heck of alot more than a "250 paperweight".

Yes, expectations about cars are different.  Gee, I bought a pencil two years ago and it still works, everything should be like a pencil. 

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jelabarre59
Posts: 38
Registered: ‎12-27-2011
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?


If you're going to play the role of the consumer advocate, you should advocate informed buying.


That statement is only useful if the information is actually *avalable*.  Way too much of the "technical reviews" these days consists of "oh, gosh, gee wow!!".  A serious lack of intellegence & thought goes into computer & compuetr-like publications these days.

 

I'll grant you there's a lot of rampant obsolesence in products these days.  Which still does not excuse it.  At $250 for a glorified and kneecapped e-reader, having a battery that fails before you manage to *get* that money's worth of usage out of it just adds to the insult of B&N lobotomizing their devices.  Will have to see what the battery life on the NT is once CM9 is at a state I can use it.  For now I just make sure to charge it regularly at the office (use *their* electricity <g>).

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jelabarre59
Posts: 38
Registered: ‎12-27-2011
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?

Yes, expectations about cars are different.  Gee, I bought a pencil two years ago and it still works, everything should be like a pencil. 

Hey, I've got still unused boxes of pencils my grandmother brought home from work when she retired in 1973... :smileyhappy:

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iambrad
Posts: 83
Registered: ‎09-13-2010
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?


postmuffin wrote:

I had a similar experience with their "support" department.  They kept evading my questions and trying to tell me that I needed to plug the nook in to charge it.  They treated me like I was an idiot. When they asked me if they could do anything else for me, I told them that they hadn't done anything for me yet, so why should they start.  I took my Nook to the local BN store and they apologized for the way I was treated, and gave me a new nook tablet.  Some of these tablets do not hold a charge.  The one I have now seems to work well, but my case has cracked - and I know that I did not drop it.  I'm sure if I took it back they would tell me that I did and refuse to honor the warranty - but I may try it anyway.  Since I mostly use it for an eReader, when it dies, I will probably go back to the basic nook.


nah man, the folks in the stores are just pople that love to read like the rest of us. They know their products and know what's right.

 

I'm sure if you go back to the store with a legitimate claim, they will be quite happy to help you. Don't even bother with phone support.

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bobstro
Posts: 4,094
Registered: ‎01-01-2012
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?


jelabarre59 wrote:

If you're going to play the role of the consumer advocate, you should advocate informed buying.


That statement is only useful if the information is actually *avalable*.  Way too much of the "technical reviews" these days consists of "oh, gosh, gee wow!!".  A serious lack of intellegence & thought goes into computer & compuetr-like publications these days.


That's a bit of a cop out, isn't it? If something isn't advertised as having a feature, it's a pretty safe bet it doesn't have that feature. Go look for something that is advertised as having that feature, or at least do a bit of research to confirm it if you truly care so much about it. Lambasting the company after you bought the product is a bit lame, and does nothing to change their corporate attitude. NOT BUYING might get them to notice.

 

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pensioner
Posts: 7
Registered: ‎12-11-2009
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?

How does a NT ot NC become refurbished? Does BN take anything back?

 

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Irishelf
Posts: 242
Registered: ‎07-20-2011
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?

What the specs and manual states is only that a consumer cannot purchase a battery for replacement, that it must be sent to an authorized (ie B&N) place for battery replacement.  Only when you inquire AFTER purchase about battery replacement are you told it isn't possible at all.  Apple products, on the other hand, have replaceable batteries (must be installed by an authorized party).  I know this as a fact, because I purchased a refurbished ipad directly from Apple and one of the things replaced in a refurb is the battery (as stated on their website).

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bobstro
Posts: 4,094
Registered: ‎01-01-2012

Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?

[ Edited ]

If the unit is under warranty and you have a defective battery, they will replace the unit. Your replacement is a replacement of the entire unit. After all, the problem might be something causing the battery to drain, not just a bad battery. For a device under warranty, this makes sense.

 

I don't know B&N's policy of replacing with refurbs or new units. I'd start there 1st. Refurbs are usually in as-good-as-new condition, so this is not a bad deal at all, even if you do ge.... I'd rather not hope it's only the battery with a problem.

 

Once you're out of warranty, paying B&N to replace it would probably cost more than it's worth now that the NT is $170, so look into a 3rd party solution. I've not tried this yet (all Tablets are still under 1 year warranty, right?), but if the Tablet uses the same battery as the NOOK Color, it looks like a manageable DIY project.

 

If anybody's actually trying to replace their battery, it looks like it can be done. If anybody has a defective battery, and the unit is under warranty, they should make B&N replace the unit under warranty. 

 

Other than just railing at the injustice of the world, it looks like there's an actual workaround for anybody with an actual problem.

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bobstro
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?


pensioner wrote:

How does a NT ot NC become refurbished? Does BN take anything back?


Refurbs can be units that have been returned, but there have also been reports that B&N repackaged new units to sell them at the firesales at different times. I don't know of a way to determine the history of a refurb in advance.

 

I've got two NOOK refurbs (NC, NST) and both are fine. The 'n' button on the NC doesn't protrude as much as my other unit, but it works very well. The case fit is actually better on the refurb. No squeak if I flex it.

 

B&N take plenty back!

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Reisnice
Posts: 122
Registered: ‎11-20-2011
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?

FWIW, if you search Ebay for Nook Color (or tablet) battery, there are quite a few available for around $25. Even the plastic back for the tablet, if you break it removing it.
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sportsmomLK
Posts: 1
Registered: ‎05-23-2012
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?

Please...do you work for B&N? She wanted to be told the battery would be replaced.  Or, perhaps there is an authorized repair place close to where she is who can do it.  Then your extended warranty question?  Really, insurance to guarantee the cheap items we buy will break down and they will find a way to wiggle out of that contract too.  Pure profit and worthless, and I'm stuck with  $250 for a piece of crap.  Hubby thought he was doing a nice thing.  First the update that pushed at first turn on took away the android market which was the main reason he bought it for me, a reader being second..I didn't have the heart to return it and figured I  could use it, then yesterday, 2 months and a few days after I got it, it's dead .

 

Enclosure of the battery in more and more electronics is just another way to make sure they become disposable.  Defend all you want, B&N dropped the ball and customer confidence rating to -10 on this item.  A "tablet" that's just a more expensive reader with the luxury of a dead battery.  Even if you are a technie you have to know it's the truth.

 

.Customer service put me through soft, hard resets then exited out of the chat window as soon as I started asking questions.  Really, exited out.  I'm so glad the jerk didn't know I printed it every answer so now I have a record.  I called the store.  Their wonderful employee answer?  Call tech to return via mail or come into a store and allow at least an hour wait where they will call tech support and confirm I called.  IF they replace it will be with a refurb.  Mr..I don't take refurb cell phones or pc's 2 months after I purchased a brand new one.  I work in retail, I know the games, profit margins and the idiocy of CEO's.  There's a huge reason investors discussed B&N separating the readers from the store back in January. FAILURE!  It's no secret, companies won't make money if things are designed to last...except today people don't have the credit they had 15 years ago or the jobs or the desire to name drop.

 

What you fail to realize is disposable, old or new, you want to just use what your hard earned dollars paid for and not have to worry about BS and stock customer service answers within 2 months of purchase.  Jeez, the freaking learning curve can be that long.

 

B&N is going the way of Borders and Best Buy.  You can say what you want about electronics, and yes we are a disposable society but this is why overseas websites are flourishing and stand alone's are failing.  Even if it breaks 6 months in, $85 for a cheap tablet is a lot better than $250 for a "name" brand reader made in the same country.  This customer has every single right to be as angry as I am. 

flyingtoastr
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?


sportsmomLK wrote:

It's no secret, companies won't make money if things are designed to last...except today people don't have the credit they had 15 years ago or the jobs or the desire to name drop. 



Wal Mart would like to have a word with you over here.

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bobstro
Posts: 4,094
Registered: ‎01-01-2012
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?


sportsmomLK wrote:

[...]  IF they replace it will be with a refurb.  Mr..I don't take refurb cell phones or pc's 2 months after I purchased a brand new one.  


Do you purchase the extended warranty, or are you just expecting your demands to be met "because"? A couple of points to consider:

 

1. An exchange rather than an actual battery swap is probably better for you, the consumer because there's no guarantee your problem is the actual battery. It could be a short or poor connection. You probably don't want to wait a couple of days to get it back with a new battery, only to have the same problem. With a tested refurb, you at least know the unit is working when you get it.

 

2. Refurbs are generally in very good, near-new shape. My refurb NST actually included the AC adapter which is now a $15 option on new units.

 

Any device is likely to fail in some way. B&N are not unique in this regard. Most manufacturers limit you to a swap with a refurb device. B&N are not unique in this regard.

 

I agree that the value proposition of the NOOK devices isn't what it was a year ago, but they aren't being sold with a future-proof guarantee. New stuff is always just around the corner, and it will be faster and cheaper.

 

If B&N is offering to swap your unit, I'm not really sure what your complaint is, other than that it failed in the first place.

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gadgetman0
Posts: 1
Registered: ‎03-21-2014
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?

There are step by step videos on the net for replacing the battery in the Nook HD+. It is not a complicated operation. Hard to find a good reason B&N will not sell the battery.

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keriflur
Posts: 6,869
Registered: ‎01-05-2010
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Re: Did Barnes & Noble sell Nook Tablets knowing they would become $249 paper weights?


gadgetman0 wrote:

There are step by step videos on the net for replacing the battery in the Nook HD+. It is not a complicated operation. Hard to find a good reason B&N will not sell the battery.


The fact that they don't want you replacing it yourself seems like a good enough reason to me.

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