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New User
RTS49
Posts: 2
Registered: ‎08-05-2012

Left behind by B&N tech department

I am bummed: I got this NT less than a year ago and now BN is leaving me behind.  It has no plans to improve the Android OS, even though the hardware on my NT can support Ice Cream Sandwich.  There is also no plan, according to the chat I had with BN, to improve on 1.4.3.  As a result it appears that those of us with a machine only 12 months old are being left adrift.  If I had known this is how BN would be treating the NT customers I would never have purchased my Nook. 

I recommend that anyone considering a Nook realize that you too will likely be left behind by the Nook tech team.

This is very disappointing.

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petewr
Posts: 3
Registered: ‎11-13-2012
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Re: Left behind by B&N tech department

And they wonder why people ROOT and dual boot their NTs
I have changed my horn to the sound of GunFire!

People get out of my way much quicker now!
Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011

Re: Left behind by B&N tech department

You can get one of those dual boot cards.

 

Also, I wouldn't depend on what some poorly informed CS rep said.

 

When Nook Tablet came out Nook Color also got a software update. they are both on the same OS now.

 

Pretty sure there's a good chance that in 2013 B&N will update Tablet (and perhaps even color) to the new OS.

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RedHeartFL
Posts: 37
Registered: ‎10-19-2012
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Re: Left behind by B&N tech department

Again, profits are more important than people.  Yet I get people all the time screaming at me about being "socialist" when I say that corporations NEED to be regulated, and that strictly.  This just proves my case.

 

I did NOT buy my d*mned NT to read THEIR books and sh*t.  I bought it to put my own readings in, so I didn't have to print out several hundred pages of readings a week.  I also chose the NT because it supposedly could run software that I need.  Yet in spite of contacting software venders and so on, there is no statistics package for the NT, much less voice to type (support for which is built into the NT) and bluetooth support (which is also present according to hardware hackers, but disabled in the OS).  There are very few apps that are useful to graduate students... and I've already shared the ones I found with all of my colleagues.  (I'm going to start warning students to NOT buy B&N, and ask our school bookstore to support another, more useful tablet.  Up until recently, I'd been holding up the NT as a good idea.)

 

I've got a massive case of buyer remorse.  I got my nook a short period after the semester started, and three weeks after that was when I first heard about the "HD" series - which appears to be just a NT with bluetooth and other things enabled.  Past the take-back deadline, and from what I've heard from a number of people, calling customer service and talking nice to them is a waste of time - if you can understand them, they just repeat boilerplate answers over and over and over again (typical for any company who outsources those jobs to India). There is no flexibility in spite of the statements (aka assurances) from their representatives.  They just don't care.  I really don't want the HD, I just want the things disabled in the NT re-enabled! I'd be happy with my unit if B&N would just LISTEN!

 

B&N has shown themselves to be a typical big corporation - profit profit profit no matter who they hurt, and they refuse to listen to their customers - just like Best Buy, Wal-Mart, and many others.

 

There's one word for it - GREED.

 

Come on, B&N.  Prove me wrong.  Show us that you'll listen to people.  Allow NT owners to sideload apps if they can't get them from your store (talking to app writers is a  waste of time - most don't like dealing with B&N as I've learned).   Unlock the bluetooth - and if the USB can be rigged so that we can hook up things like keyboards, let that happen too.  Your tablet (according to hackers and others) also has voice to type built in - you'd sell the H_LL out of them to college students if you'd develop that and stopped being so d_mned greedy.  You'd also sell more books and if you lowered your barriers to the app authors, more apps too.  (I bought one book from B&N... even though my budget doesn't allow for pleasure reading - it was one I'd been wanting to read for a while.  No more books until B&N relents!)

 

And forget asking us to buy a HD.  I'll STOMP my NT before you'll get another cent out of me for a new unit.

 

 

DeanGibson
Posts: 2,198
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Registered: ‎04-12-2011

Re: Left behind by B&N tech department

[ Edited ]

I'm not enthralled by B&N decisions either, but how are your comments in your original message, not applicable to any other tablet or phone on the market today?  I agree about not being able to load the apps you want, but that was known when you got it.

 

Is your Nook Tablet doing less than it could a year ago?  You can always root it (and could a year ago).

 

What about your car?  Except for recalls, does it get improved every year?

 

Nooks: 2 HD+/16GB, 2 HD/8GB: B&N 2.2.0 rooted; Color: B&N 1.4.3 rooted
    2 Touch (one Ltd. Ed.): B&N 1.2.1 rooted; 1stEd/3G: B&N 1.7.0 rooted
Dell Venue 8 Pro: Windows 8.1; Samsung Galaxy Tab2 7.0": Android 4.2.2 rooted
LG G Pad 8.3 Android 4.4.2; Acer Iconia A500: Android 4.0.3 rooted
Customer loyalty is earned, not commanded or deserved, and easily lost.
Never suspect intent where incompetence will do.
Distinguished Bibliophile
patgolfneb
Posts: 1,762
Registered: ‎09-10-2011

Re: Left behind by B&N tech department


DeanGibson wrote:

I'm not enthralled by B&N decisions either, but how are your comments in your original message, not applicable to any other tablet or phone on the market today?  I agree about not being able to load the apps you want, but that was known when you got it.

 

Is your Nook Tablet doing less than it could a year ago?  You can always root it (and could a year ago).

 

What about your car?  Except for recalls, does it get improved every year?

 


To me this is where modders deserve praise. A third party, just like autos, who bring additional upgraded functionality, after the original maker has moved to a new model.

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RedHeartFL
Posts: 37
Registered: ‎10-19-2012
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Re: Left behind by B&N tech department

Reasonable point about the modders.  However, what Barnes and Noble has done would be like making a fine vehicle with air conditioning, a decent radio, power steering, and automatic transmission - then leaving some of the wiring harness out so that those features don't work, and then disabling the automatic transmission from going in anything better than first gear after you buy it (while saying that the car doesn't have any of those things).  Then they decide to discontinue the model (not really) and make you buy a "new one" with the features enabled, when all they had to do is sell the piece of the harness to enable those features.  (If you try to put in an aftermarket harness, they void your warranty.)

 

Bluetooth, voice-to-text. etc. = air conditioning and radio.  Automatic transmission - sideloading apps.

 

What's worse is when you "buy the car", you're told about how good it is on the highway (how many apps there are you can get), only to learn after you buy it that the limitation means you can't drive it on most highways or wouldn't (95% of the apps are for little kids, and some of the advertised books for the NT are by Bishop Coughlin, the most bigoted public American racist of the 20th century).

 

Even if I had to pay a small sum to have those features turned on, I'd do it - but it had better be reasonable (since rooting it isn't too expensive, it should be competitive).  I'd rather things be left stock, and have the thing run the way it could.

 

 

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011

Re: Left behind by B&N tech department

RedHeartFL,

 

The things you're mentioning (statistics packages, sideloading apps, etc.). You just chose the absolute wrong device.

 

The target audience for B&N is Julie and Parents with Kids and Families. It's definitely not graduate students.

 

I think this is a case where

 

A) You are definitely not their target group.

 

B) You might only buy apps not available in Nook Store. However, if they open up the device lots of people will stop buying from B&N.

 

It's a corporation that has gambled a lot on Nook. They are selling a really really good 7" Tablet for $199 and a really really good 9" Tablet for $269.

 

They have to make profits somewhere - that's why the store is locked.

 

You chose the wrong device for your needs.

You have the option to root it but there's no way B&N will do what you're asking for. You're just not their target audience.

Frequent Contributor
RedHeartFL
Posts: 37
Registered: ‎10-19-2012
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Re: Left behind by B&N tech department

Really?  Then why the H*ll are they selling them - pushing them - so hard on university campuses?

 

Think about it.  There is either a serious disconnect between top management and their sales department, or you don't know what you're talking about.

 

If they're not going to support college students (and the Nook hardware is about the best available from what I've read), they shouldn't be pushing them TO college students.  In fact, all you can get around the school is either the iPad or the Nook, and that's it.

 

They're STUPID if they don't undo the "fixes" they've done.  And I shouldn't have to root the NOOK (and loose my warranty) to get the things that make sense.

 

It's a nice way to sell something and then refuse to support it later - disable important aspects of the item sold so that people are forced to modify it to make it more usable and thus voiding their warranty AND their responsibilities to their customers (forget that old-fashioned idea?).  Quick profits without regard for the future.  Unfortunately, that's becoming more and more common with big corporations.  Profits irregardless of who they hurt or how bad.  Bottom line is everything, and forget terms like responsibility or "good neighbor" or ideas like long-term customer loyalty.

 

They could loose their stupidity and in the long run make MORE money, even if they lost a few sales in the short haul.  The schools seem to have forgotten that idea when they pump out the MBAs with their bottom-line-only, get rich quick and screw the customer "MBA Attitude".  They need to start teaching those people things like ethics and corporate responsibility.

 

I don't need your greed-supporting asschews.  Maybe if you got on board and enough people lodged a complaint, they'd change their ways.  Since they've obviously adopted the MBA attitude, the only thing that will reach them is a loss of profits or market share, or public shaming.

 

 

Distinguished Scribe
Schwa
Posts: 1,000
Registered: ‎11-18-2010

Re: Left behind by B&N tech department

[ Edited ]

RedHeartFL wrote:

I did NOT buy my d*mned NT to read THEIR books and sh*t.  (snip) I also chose the NT because it supposedly could run software that I need.  Yet in spite of contacting software venders and so on, there is no statistics package for the NT, much less voice to type (support for which is built into the NT) and bluetooth support (which is also present according to hardware hackers, but disabled in the OS).



Then you absolutley bought the wrong device and for the wrong reason.  None of this was advertsied by the company AT ALL.  But rather by the "hackers", and is still available to you on your own terms.

**********************************

DeanGibson wrote:

I'm not enthralled by B&N decisions either, but how are your comments in your original message, not applicable to any other tablet or phone on the market today?

**********************************

 

This.  A thousand times this.  Also, I think the OP jumping the gun.  BN will still offer full warranty and troubleshoot support.  The Nookcolor was replaced by the NT last year and still received THREE content updates in that year.  Why would we expect less from the NT?

 

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011

Re: Left behind by B&N tech department

I think you are detached from reality.

 

You expect me to support you in what you want out of the Nook while you are displaying ZERO tact.

 

*****

Distinguished Wordsmith
Rignes
Posts: 223
Registered: ‎06-28-2010

Re: Left behind by B&N tech department

[ Edited ]

Unfortunately some people feel they are entitled to free assistance from people who are volunteering their time on these boards.  I think the RedHeartFL could stand to read this:  http://www.catb.org/esr/faqs/smart-questions.html

 

It's about propper ettiquet and how to get answers to questions on forums such as these by asking things in a respectful way.  Please read it.

 

On another note, A little research goes a long way to avoiding buying devices that don't fit your needs.  I can't imagine that some time with Google and BN.com wouldn't show that it doesn't have the software you need.  Also, I think the return period is more than enough to work out if the device is right for you.  I'm sorry, but it's not BN's fault that you didn't do the research, please don't take it out on us or BN.

 

http://paidcontent.org/2011/11/08/419-who-is-the-target-audience-of-barnes-nobles-nook-tablet/

 

This article is a little old, but it lists the target audience as Families and Kids, Women and Avid Readers, and Technophobes.  RedHeartFL, you are not a Technophobe by any stretch from what I can tell.

 

I'm truly sorry you are not happy with the device.  If you can't or don't want to return it I'd suggest checking out Android for Nook at http://www.andoridfornook.com.  It will not void your warranty as it runs totally off the SD card and turns your NT into a full blown Android Tablet.  They just released a version of their card running Jelly Bean.  Then you can do whatever you'd like.  I ran it for quite a long time on my NT 16GB and was quite impressed.

Distinguished Bibliophile
patgolfneb
Posts: 1,762
Registered: ‎09-10-2011

Re: Left behind by B&N tech department

I do think the producers and retailers of tech need to start establishing and communicating update policies. For example how many generations of your 99 cent game is it reasonable to expect free updates for? How many Andoid OS updates for your phone is reasonable. For me two years or two generations if more than two years seems reasonable.

 

On phones especially, since so many are sold on a two year contract anything less than two years doesn't seem equitable. Right now consumers going bananas or not seems to be the deciding factor. A more rational, predictable process seems desirable to me.

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RedHeartFL
Posts: 37
Registered: ‎10-19-2012
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Re: Left behind by B&N tech department

Don't make me laugh.  Some boards are friendly, but most today... the usual response is "Here's a bunch of links, find out for yourself" (and you have to take a week reading and finding out that the links were bogus, when 5 seconds of typing from the know-it-all would have provided the answer).   That's not how it used to be, and I'm highly amused that so many people would defend a big corporation when it's screwing people over.

 

I shouldn't have to buy an outside product to get the things that B&N built into their products but disabled for greed's sake.  They should listen to their customers.  A few simple changes, and most of the complaints will go away. They've got some fine products, but don't try to control our behavior because we bought the product!  If the feature just happens to be incidental (like Bluetooth and maybe even GPS in some NTs), they don't have to support it, but don't make it non-functional.  Just say "Bluetooth not supported" and let it go at that.

 

They'd sell more Nooks, more books, and maybe (if they'd stop being so sn*tty about it), apps too while keeping long-time customer loyalty if they changed their attitude and policy.  You cannot force loyalty - attempting to do so only drives people away - as I'm learning.

 

BTW... don't lecture me on net etiquette.  I was online before even AOL and Compuserve started, back in the days when people listened more and helped.  Shoot, I was online back in the days of 75 baud teletypes as remote terminals (school owned but we were online)!  I know how a lot of the etiquette evolved... I watched it.

 

Did you greed-supporters ever stop to think that if we worked together, we might bring about a decent change in B&N policy?  A policy change that would actually HELP B&N???

 

 

DeanGibson
Posts: 2,198
Topics: 92
Kudos: 2,253
Solutions: 18
Registered: ‎04-12-2011

"Left behind" has multiple meanings

[ Edited ]

RedHeartFL wrote:
...

 

BTW... don't lecture me on net etiquette.  I was online before even AOL and Compuserve started, back in the days when people listened more and helped.  Shoot, I was online back in the days of 75 baud teletypes as remote terminals (school owned but we were online)!  I know how a lot of the etiquette evolved... I watched it.

 


Watching or knowing something doesn't mean that you practice it, as evidenced by the name-calling in your last message.

 

As for the rest:

 

  1. Most of us here have long since learned that B&N doesn't listen to users, even to fix long-standing bugs, let alone to change their "walled-garden" policy.  I get the impression that B&N doesn't even want to fix eReader-oriented bugs that are repeatedly complained about, unless B&N believes that the bug will affect future sales.  Ranting and name-calling may be cathartic (I'm sympathetic to the former but not the latter), but is otherwise pointless.
  2. If you think that the Nook Tablet is locked down, go check out the efforts that B&N has devoted to attempting to prevent rooting their new HD/HD+ devices:  apparently copying even a single file to the /system directory structure causes a device reinitialization (including user data!) at the next boot.  Fortunately, B&N's software development staff is as inept here, as it is in some of the software modifications that they've made to originally-working Android applications, so persistent rooting has been achieved and is currently available to the Nook HD/HD+ (at least until the next B&N software update).  Nevertheless, one can expect B&N's programmatic hostility to "non-garden" usage to actively continue.
  3. Most of us who wanted a general tablet experience put up with B&N's practices when the Nook Tablet hardware was the best thing around at the price, as there were several satisfactory work-arounds.  However, we learned our lesson (and the tablet market has changed), so most of us here who want a general purpose tablet (more capable at the same price), have been regularly abandoning B&N as we decide to upgrade (my Nook Tablet is currently for sale on Craigslist).

Even though B&N has been "left behind" (and not the reverse) from my business, as far as the foreseeable future is concerned (both hardware and eBook — another story), I hope B&N succeeds.  I don't want Amazon to be the only player on the block, with a proprietary eBook format to boot.  One of the things I have learned with age (some of my computers in college were paper-tape and vacuum-tube based) is that ranting and name-calling are usually counter-productive.  The latter is not going to win you friends here, and B&N isn't listening to the former.

Nooks: 2 HD+/16GB, 2 HD/8GB: B&N 2.2.0 rooted; Color: B&N 1.4.3 rooted
    2 Touch (one Ltd. Ed.): B&N 1.2.1 rooted; 1stEd/3G: B&N 1.7.0 rooted
Dell Venue 8 Pro: Windows 8.1; Samsung Galaxy Tab2 7.0": Android 4.2.2 rooted
LG G Pad 8.3 Android 4.4.2; Acer Iconia A500: Android 4.0.3 rooted
Customer loyalty is earned, not commanded or deserved, and easily lost.
Never suspect intent where incompetence will do.
Inspired Scribe
kamas716
Posts: 1,490
Registered: ‎09-28-2011

Re: Left behind by B&N tech department


RedHeartFL wrote:

Don't make me laugh.  Some boards are friendly, but most today... the usual response is "Here's a bunch of links, find out for yourself" (and you have to take a week reading and finding out that the links were bogus, when 5 seconds of typing from the know-it-all would have provided the answer).   That's not how it used to be, and I'm highly amused that so many people would defend a big corporation when it's screwing people over.

 

I shouldn't have to buy an outside product to get the things that B&N built into their products but disabled for greed's sake.  They should listen to their customers.  A few simple changes, and most of the complaints will go away. They've got some fine products, but don't try to control our behavior because we bought the product!  If the feature just happens to be incidental (like Bluetooth and maybe even GPS in some NTs), they don't have to support it, but don't make it non-functional.  Just say "Bluetooth not supported" and let it go at that.

 

They'd sell more Nooks, more books, and maybe (if they'd stop being so sn*tty about it), apps too while keeping long-time customer loyalty if they changed their attitude and policy.  You cannot force loyalty - attempting to do so only drives people away - as I'm learning.

 

BTW... don't lecture me on net etiquette.  I was online before even AOL and Compuserve started, back in the days when people listened more and helped.  Shoot, I was online back in the days of 75 baud teletypes as remote terminals (school owned but we were online)!  I know how a lot of the etiquette evolved... I watched it.

 

Did you greed-supporters ever stop to think that if we worked together, we might bring about a decent change in B&N policy?  A policy change that would actually HELP B&N???

 

 


RedHeartFL, you claim to be a graduate student, but are acting like a grade schooler.  Threatening to break your toys in a tantrum because you don't get your way doesn't really work with most parents, and I don't think it's a sound strategy when dealing with a business or public user boards.  The people who responded to your rant showed sympathy and even offered possible solutions. I'm sorry you bought the wrong device, but that's not our fault.  And, really it's not B&N's fault either, as they didn't market it as a device with a statistics package or something that is compatible with their NOOKSTUDY app.

 

http://www.goodreads.com/kamas716
Distinguished Bibliophile
bobstro
Posts: 3,875
Registered: ‎01-01-2012

Re: Left behind by B&N tech department

[ Edited ]

RedHeartFL wrote:

[...] Did you greed-supporters ever stop to think that if we worked together, we might bring about a decent change in B&N policy?  A policy change that would actually HELP B&N???


Some of us thought we could, but it's obvious from fighting with B&N over the years that it isn't going to work. If you want a general purpose tablet, buy a general purpose tablet. They can be found at prices competitive with the NOOK devices. If you are determined to fight with a NOOK device, you'd be better served by not alienating everybody you're asking for help. You can do a lot of things with the NT, but it's not going to turn into anything competitive with today's tablets, no matter what you do.

 

You seem surprised that B&N is selling to students. Students have money that B&N wants. Did you really thing there was some higher cause behind this? If so, you need to get off-campus now and then.

Distinguished Scribe
Ya_Ya
Posts: 3,334
Registered: ‎09-29-2010
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Re: Left behind by B&N tech department

[ Edited ]
Frequent Contributor
Irishelf
Posts: 242
Registered: ‎07-20-2011
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Re: Left behind by B&N tech department

The OP does have a point.  I've had the NC for about 18 months and have been very disappointed with it compared to other readers.  Telling people they should have done more research before buying is ridiculous-maybe when they bought their device, there were no other similar products.  For ex., when I bought my NC, the Kindle Fire, Kobo Vox and Ipad mini were not available.  Had they been, I would have purchased one of those instead.  The NC was advertised as having the ability to read vertically or horizontally (which it actually didn't at the time of purchase) and having a night setting for reading (which it really still doesn't-night setting is white on black, not white on dk grey).  The ads said that there were a lot of apps (which there still isn't, and most of the apps available are for little kids or a books, which I don't consider to be an app).  Every time you try to check for app updates, either you get an error message or apps appear on the home page even though you checked off the box for them not to. There is still no software to read books aloud that both the Kindle and the Ipad have, even though many people have requested it.  There hasn't been any updates in a long time, and the last one basically only added the ability to read comics!  And of course there is also the issue regarding the crappy chargers that fall apart about every 6 months if you do a lot of reading.  I ended up buying the Vox when it came out, and it is much better than the NC.  And I'll probably end up buying an ipad mini eventually.

Contributor
Hambo
Posts: 11
Registered: ‎05-28-2010

Re: Left behind by B&N tech department

I've been with BN since N1E, now I have a tablet.

 

I have to say, although I'm not surprised I am disappointed that BN announced that at this time the do not plan to upgrade the tablets.

 

We have two of them, purchased almost exactly a year ago, with the extended warrantys, so rooting is not an option for me.

 

Being an IT professional, I have to say the likelihood of my buying another Nook is almost non-existent... Not because I dislike the product or BN, I bought with my eyes wide open and the benefits over the kindle (storage space) and any iPad competitor ($$$!) made my decision.

 

No, my new hardware will be some type of "convertible" laptop or Intel-based tablet running Windows 8, with the Nook Reader installed... Maybe even the Kindle reader :smileyhappy:

 

I'm running Win8 now on my HP tx-2 convertible" and am more happy with the flexibility, even though it's heavier. One of the new Intel-based tablet offerings will be my next purchase as I will have full control over hardware options, and I've come to detest Android in all of it's locked down commercial implementations.