07-23-2012 06:20 PM
The cord that connects to the charger part is always falling out. I think I am charging my Nook, and one little upset and it is unplugged. Are they all this fragile, or do I just have a bad one?
Solved! Go to Solution.
07-23-2012 10:33 PM
Chances are that you have a defective charger. If you live near a B&N store I suggest you take it there. Some posters have been able to get it traded by a new one.
09-02-2012 04:31 AM - edited 09-02-2012 04:32 AM
My charger has died as well. One day, the end that goes in to the Nook looked a little bent.
I left it alone, because it was still charging.
Then one day, I tried to remove the charging cord and the entire silver bit stayed in the Nook!!
I found out that the charger/cord is covered under the warranty, but have not been able to get through to B&N to ask for a replacement. I spent quite a bit of time on the phone last week, trying repeately to get through on their 800 number. Good luck with that - it would cycle me through, put me on hold, tell me how important my call was, then tell me that they had a high call volume and to call back another time, disconnecting me!
Not sure how I will get ahold of anyone to get the cord problem rectified with this kind of customer service on the phones... there are no B&N stores in our area, and I've had to make all purchases online, so can't just walk into a store for help.
(And I tried a filtered USB-to-mini Bcharger, but it doesn't work. While the mini fits, it doesn't charge the Nook. B&N has something all locked up with this charger, and it is uber annoying....)
09-04-2012 07:19 PM
09-06-2012 03:28 PM
09-23-2012 08:09 PM
I am having the same problem. I went on line to the help section and did a live chat with a rep last night.
They just asked for my serial number and as it is less than a year old they r sending out a new one.
09-29-2012 02:59 PM
just received my new charger after only four days. Also went into Barnes and Noble and asked the manager if she had one and she gave me one.