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Melnew
Posts: 3
Registered: ‎06-17-2012
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Re: Nook Tablet won't stay connected to my wi-fi

Two things to consider, first, do a hard reset, hold the power button and n button at the same time till the option comes up. Do this when you are turning on the tablet. Second, don't visit certain porn sites. Something in those affect the tablet.
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sailspirit
Posts: 27
Registered: ‎02-04-2012
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Re: Nook Tablet won't stay connected to my wi-fi

Great message info & responses. We live in a small house, my spouse's super-high tech laptop picks up our wifi signal all over & in our garden/yard. My NT has a weak/sporadic signal, which is frustrating, unless in the same room as the Linksys wifi (fairly new). Maybe NT will come out with a stronger sensor. And, if the battery is at ~50% or less, cannot get wifi home or via public access.
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geertm
Posts: 1,192
Registered: ‎02-09-2010
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Re: Nook Tablet won't stay connected to my wi-fi


sailspirit wrote:
Great message info & responses. We live in a small house, my spouse's super-high tech laptop picks up our wifi signal all over & in our garden/yard. My NT has a weak/sporadic signal, which is frustrating, unless in the same room as the Linksys wifi (fairly new). Maybe NT will come out with a stronger sensor. And, if the battery is at ~50% or less, cannot get wifi home or via public access.

The NT Wifi antenna is fine. You should be able to get a Wifi signal in your whole house.

Perhaps there is interference from other Wifi routers. Try setting your Wifi router to another channel. Also make sure you not using spaces or other special characters in your router SSID.

 

Perhaps your NT is faulty?

 


 

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sailspirit
Posts: 27
Registered: ‎02-04-2012
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Re: Nook Tablet won't stay connected to my wi-fi

Thannk you & will try suggestion. NT wifi works everywhere else ok (outgoing emails sporadic outside of home not playing nicely together!).
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Eaner
Posts: 5
Registered: ‎10-06-2010
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Re: Nook Tablet won't stay connected to my wi-fi

I am not having any problems connecting to any wireless now. 

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cwmont13
Posts: 4
Registered: ‎06-30-2012
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Re: Nook Tablet won't stay connected to my wi-fi

OK I have the Nook tablet 8gb running the latest tablet software ver 1.4.3.  I bought the tablet in late Febuary and it was working perfectly then.  Connected and held wi-fi signal with no issues.

 

My DSL wireless router is an Actiontec Q1000 running the latest firmware on a 12mb DSL line from Qwest/Centurylink.  Around late April my NOOK started acting up where it will no longer obtain a connection to my router.  I can see no pattern as to why and the only thing that works is a reboot of my router.  Even that might not work for long.  Sometimes the NOOK will go for days connecting fine, sometimes it will drop connection every other day.  Very annoying.

 

From searching around I can see that I'm not the only one having this problem.  I've tried all of the things mentioned here and other forums with no long term success.  I'm positive that it's a  problem with the NOOK and renewing the DHCP lease from my router and that it's a NOOK only problem.  All of my other devices ( 2 android phones, LG TV, two printers, blu-ray player, sat box, 2 computers, one laptop) all have no issues connecting.

 

So my questions are

 

Is anyone running their NOOK off an Actiontec Q1000 with success and if so what are your settings?

Also, any ideas as to why would it be working fine for almost two months and then start acting up?

 

This issue is a big PITA as now nobody here at home feels they can rely on the NOOK and have all but stopped using it.  I'd really like to get this fixed as right now I pretty much have a $199.00 paperweight.  If this had happened within the return period, it would have gone back, but now I'm way past that date.

 

Any help or suggestions are greatly appreciated.  I really do like the NOOK (when it's working) but it's of no use without a wi-fi connection.

 

Just like to add that I hoped the new software version 1.4.3 would address this issue but no such luck.

 

 

TIA

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Dr_Q
Posts: 1
Registered: ‎07-01-2012
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Re: Nook Tablet won't stay connected to my wi-fi

I've had it for more than a month, and had no problems with it until yesterday at the Dallas airport. I thought, at the time, that it was because the battery was low. My husband's Kindle Fire connected with no problems and so did my laptop, when I dug it out of my carryon. Now, at home, it keeps dropping as well. It's the same router I had a month ago -- Cisco ValetPlus -- so that "solution" doesn't fly with me. If Amazon can get the Kindle Fire to connect to anything, there's no reason the Nook Tablet can't, as well.

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cwmont13
Posts: 4
Registered: ‎06-30-2012
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Re: Nook Tablet won't stay connected to my wi-fi

It's fairly obvious to me from scouring all the forums that there are "serious" issues with the way the NOOK devices handle DHCP releases in that they "hold on" so to speak to whatever IP address they see when they connect to your router.  When it comes time for your router to release that IP address and renew the connection with a new IP address, or you power off the NOOK and turn it on again, the NOOK is still looking for the old IP address and just refuses to connect.  Also sometimes after being in sleep mode they also refuse to connect.  Rebooting your router fixes the issue until the next IP release and then the whole sorry process starts again.  They can work perfectly for some time and then out of the blue they act up with no explanation as to why.  When you call B&N tech support they will tell you that it's a problem with your ISP and suggest you call them, or do a device hard reset, and possibly even erase and re-register your device which will wipe everything off it and you have to reload all your stuff.

 

There are tons of different routers out there so really you can't expect B&N tech support to know about every one of them.  That being said, a quick google search on "NOOK tablet wi-fi issues" will bring up dozens (or more) forums where users are reporting problems with various types of routers of all makes, flaky connections, and NOOKS that previously connected fine and them boom, quit connecting!  Sound familiar?  This is NOT a new issue, it goes back to last year or earlier.

 

If you delve into the suggested fixes on the forums, they all basically tell you the same thing.  Disable this or that in your router, force your router to run slower, use an older protocol such as "G" only, or disabling your router security thereby leaving your network vulnerable to hacking.  IMO disabling security settings is NOT a viable option.   They are saying that you have to adjust your network so hopefully the NOOK will connect.  In reality you shouldn't have to do that.

 

I've had 6 to 8 devices of various types, makes, and models running on my network here at home for over two years and currently run 6 devices.  ALL of those connect and stay connected with NO ISSUES.  In those two years, I've had to reboot my router only twice .  So I think if I had a router problem or an issue with my ISP, that would have showed up long ago.   Since getting the NOOK, router rebooting has become a way of life here at home.  If all my other devices can connect without issues, then that pretty much tells me that the NOOK is flawed.  Plus the tablet isn't the only B&N device with this issue.  There are also connection issues with other B&N devices too.

 

I noticed a few days ago that a new NOOK tablet software version 1.4.3 was released.  They never release a full change log so you really don't know what's included but I hoped that they implemented changes to correct the connection issues.  I manually downloaded and updated according to B&N's directions.  If anything the connection issues are now worse.  I've had to do almost constant router reboots to stay connected.  But hey, at least I can enjoy the new comic book support included with the new update!

 

Want to know the really sad part?  When I bought the NOOK in February, my Wife and 6 year old Daughter  would rush to see who could get the NOOK first because it was so nice, handy,  and so much fun to use.  Fast forward to late April when the connection issues started happening and the NOOK was getting used less and less.  Let's face it, it's no fun when your Daughter says "Daddy how come I can't get to my online game fun anymore?"

 

Honestly I can't believe that B&N hasn't corrected the connection issue with a software update and that they continue to sell the product knowing that users will have connection problems.   IMO there's no way they aren't aware of the issues and so far have done nothing to address them.

 

I'm undecided as to exactly what I'm going to do with the NOOK.  As it needs wi-fi to connect and work as designed , the ability to connect and maintain a solid connection is essential for daily use.  As my NOOK no longer has the ability to do that reliably day after day, what I have now is a $200.00 paperweight. 

 

One thing I know for sure is that although the NOOK may work for others it no longer works for me.  I'm leaning toward having it replaced under warranty, never registering the replacement , and selling it at a loss to recoup some of my investment.  So sad.  If B&N would just release a statement that they are aware of the issue and are seriously working to resolve it, I'd be inclined to keep it as I loved it when it worked.

 

I'm probably going to buy a real tablet with reliable wi-fi , chalk the NOOK up to "lesson learned", and move on.

 

OK rant done.

 

 

 

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geertm
Posts: 1,192
Registered: ‎02-09-2010
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Re: Nook Tablet won't stay connected to my wi-fi

@cwmont13

What a long rant!

This is not just a Nook problem. If you take a look at the Amazon Kindle forum you will see that the Kindle Fire has just as many Wifi problems, with the same solutions. There are so many different Wifi implementations out there, and so many different Wifi setups, it is impossible to create a device that will work with all of them.

 

Two simple solutions will usually solve most of the Wifi problems:

1. Do not use spaces or other special characters in your SSID

2. Set speed to G.

 

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cwmont13
Posts: 4
Registered: ‎06-30-2012
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Re: Nook Tablet won't stay connected to my wi-fi

[ Edited ]

@geertm

 

Yeah it's a long rant.

 

As you can tell my frustration level with this device is high right now.  Thanks for your suggestions but neither of them has worked for me in trying to fix the connection issues.  My SSID is just about as simple as you can get.  1 capital letter and 4 numerals with no spaces.  Setting to "G" only doesn't work for me either.  Besides I shouldn't have to do that as the NOOK specs state wireless connectivity as being  "B, G, and N" compatible.  I have my router default set to "G/N" as nothing I have here is B.

 

Like I said the NOOK connected perfectly for the first two months I owned it, then the problems started.  Nothing changed with my network or setings. It's possible my device has a problem and I'm going to contact B&N regarding that possibility.  My gut feeling based on my and other's reported experiences is that it's a hardware and/or software issue with the device

 

I passed on the Kindle Fire due to the widespread connectivity issues reported with it and opted for the NOOK instead only to have it start doing the same exact thing.

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bobstro
Posts: 3,757
Registered: ‎01-01-2012
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Re: Nook Tablet won't stay connected to my wi-fi


geertm wrote:

Two simple solutions will usually solve most of the Wifi problems:

1. Do not use spaces or other special characters in your SSID

2. Set speed to G.

 


Those are workarounds, not solutions. Setting the speed to G for all users just to accomodate a NOOK should not be required, and certainly doesn't help if you don't own the wireless equipment. Many public wireless systems (e.g. SKY HARBOR PUBLIC WLAN at the Phoenix airport) use spaces in the SSID. Again, not something a NOOK user can readily change. Regardless of whether the Kindle Fire has similar issues, this is a long-standing problem on the NOOK devices, and one that B&N should address.

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deesy58
Posts: 2,486
Registered: ‎01-22-2012
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Re: Nook Tablet won't stay connected to my wi-fi

My NT develops "Wi-Fi" issues every few days, usually in the evening.  Rebooting the NOOK usually makes the error messages go away.  IMO, it is the software in the NT that is causing a lot of these issues. 

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LouisG
Posts: 4
Registered: ‎12-13-2012
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Re: Nook Tablet won't stay connected to my wi-fi

Add this to the list of problems with the nook.  They have added a section on the FAQs on what to do when your nook drops it's connection.  The resolution is essentially "reboot". Are you kidding me?! What sort of half baked device is this? This needs a system update, not a work around telling the user to reboot. Apparently it's been going on for so long and so many people complained that they saw fit to add a section to thier FAQ, yet have taken no steps to resolve it?

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jtbetts
Posts: 1
Registered: ‎12-25-2012
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Re: Nook Tablet won't stay connected to my wi-fi

I am having the same problem with my nook and dir 655 router. Could you post your setting on the router? I have already updated to the same firmware. Thank You

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cwmont13
Posts: 4
Registered: ‎06-30-2012

Re: Nook Tablet won't stay connected to my wi-fi = solved!

I just wated to let everyone know that I finally solved my wi-fi issues with my NOOK.

 

I kept checking and rechecking my settings because sometimes it would connect and sometimes drop.  I was sure it had something to do with a setting the NOOK was looking for but not not seeing consistantly.  

 

With some advice I got on another forum. I was advised to check what security setting my router (Qwest Actiontec Q1000) was using.  At that time I was using WPA which was working fine with all my other network devices.  I was told to set my security to WPA2 and see if that made a difference.

 

Since switching to WPA2 my wi-fi connection has been rock solid.  So in my case my NOOK 8gb tablet prefers WPA2.

 

So why did my NOOK work fine when I got it and then start acting up a few months later?  I think when I updated the router firmware, the secutity setting was reset to a default WPA and the NOOK didn't like it.  I can't say for sure if I had the security set to WPA2 before the firmware update, but my guess is that it was WPA2.  I never thought to check it after the update because every other device was working fine.

 

All is fine now so far.  Maybe this will help someone else with the same issue.

 

Thanks

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LoneStarRedHd
Posts: 1
Registered: ‎07-26-2013
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Re: Nook Tablet won't stay connected to my wi-fi

Stop calling it a TABLET when that is what is on the BOX?  Nook Color Table...it is what it is...sheesh

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sakelly26
Posts: 1
Registered: ‎04-29-2012
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Re: Nook Tablet won't stay connected to my wi-fi

you sound exactly like me.  did you get a newer nook