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Re: Reader Freezes - Update
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08-19-2012 04:57 PM
geertm wrote:
deesy58 wrote:Well, it happened again. This time, the symptoms were a little different. The book simply will not advance past page #289 of 648 pages. The page appears to turn, but it always remains on page #289.
This a known problem of the last few firmware versions of both the NT and the NC.
The easiest solution when this happens is to change the font size. According to others switching from portrait to landscape will also work.
Thanks for the tip. My NOOK Tablet automatically switches from Portrait to Landscape every time I turn the device on its side. That does not seem to solve this problem, however. I will try changing the font-size the next time it happens.
Re: Reader Freezes - Update
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08-20-2012 06:26 PM - edited 08-20-2012 06:28 PM
It happened again in the same book. This time, it was page #537 or so. The next page was blank, and turning the page confirmed that several pages were missing. Going back to the "blank" page and changing the font from Dutch to New Century Schoolbook solved the problem.
With the number of posts on this, and related, topics, and with the degree of specificity reported by users, Barnes and Noble should now have a sufficient amount of information to enable them to solve this problem, IMO.
Re: Reader Freezes - Update
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08-21-2012 06:29 PM
@ deesy58
IMO these are two different issues.
1) Reader Freezes (doesn't do anything, won't let you change font, etc.) is an app issue. The Reader is always running in the background. And we don't really "exit" books, we just move on to the next one. After a certain number of pages, the app just gets stuck. Do you have My App Manager? If you do, I would be curious to know if "Killing the Reader" would allow you to get reopen the book without issue (or having to power off.)
2) Pages getting stuck/not forwarding --- As geertm explained, this is a known issue. FYI, it occurs on Overdrive for Android as well (the library app) so it isn't B&N specific. And the solution (changing the font size to get past the offending page) is the same. Which leads me to think that this is more epub specific. There's different size screens/devices, different fonts, different font sizes, and different margins. You might want to send Alex a PM with the book title you were reading and all the other info so someone at B&N could see if they can replicate the issue.
Re: Reader Freezes - Update
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08-21-2012 10:23 PM
NookGardener wrote:@ deesy58
IMO these are two different issues.
1) Reader Freezes (doesn't do anything, won't let you change font, etc.) is an app issue. The Reader is always running in the background. And we don't really "exit" books, we just move on to the next one. After a certain number of pages, the app just gets stuck. Do you have My App Manager? If you do, I would be curious to know if "Killing the Reader" would allow you to get reopen the book without issue (or having to power off.)
2) Pages getting stuck/not forwarding --- As geertm explained, this is a known issue. FYI, it occurs on Overdrive for Android as well (the library app) so it isn't B&N specific. And the solution (changing the font size to get past the offending page) is the same. Which leads me to think that this is more epub specific. There's different size screens/devices, different fonts, different font sizes, and different margins. You might want to send Alex a PM with the book title you were reading and all the other info so someone at B&N could see if they can replicate the issue.
You make very good points. My thoughts:
1.) When the reader freezes, the device will not respond to any screen touches at all as long as the frozen page is still being displayed. Pressing the "n" key will take me to the main menu that allows me to access the Home page, or to access the Library, but if I try to reenter the book at all, I am taken back to the still-frozen page. IMO, this is, as you believe, an application problem.
2.) It's difficult to imagine that this is an EPUB issue. Unless, of course, it is the Standard, itself, that is causing the problems. It appears to occur randomly, on unpredictable pages in unpredictable e-books. Could it be related to the way that pagination is handled in the EPUB format? Even if it was an EPUB issue, wouldn't you expect a well-designed reader app to respond in a different manner than simply freezing on the page? That's a pretty drastic response to a simple matter of determining the correct page number.
What are the chances that most of the EPUB reader apps are written by the same developer or are based on the same technology? If they are, then a simple thing like an unanticipated anomaly in the EPUB file might make the software "crash," which is certainly what appears to be happening. Once I have rebooted the NOOK, I can no longer reproduce the error in that e-book, so reporting it to B&N would be, IMO, not particularly helpful to them.
Because I frequently leave my NOOK powered on for extended periods, what are the chances that the problem is related to a "memory leak" or similar phenomenon? With no hard drive, a NOOK OS can't "thrash," so what will it do if it runs out of available memory? As you have pointed out, "we don't really "exit" books, we just move on to the next one." That tells me that the "reader" app is running constantly, even between books. So if the reader app is not releasing memory back to the OS, might it run out of memory after a certain number of pages?
Just a thought. I don't really know, but I am curious as to why developers have not tracked down this problem and, at least, identified it to users until such time as it can be rectified. ![]()
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09-04-2012 07:56 PM
I was reading page #298 of 1064 total pages and tried to turn the page. The book skipped page #299 completely and moved to page #300. All of page #299 was missing, and the start of page #300 was a partial word. I was able to page back and forth between pages #298 and #300 any number of times, but page #299 would not display. Following the advice of others on this thread, I simply changed the font size and page #299 "magically" appeared.
This sounds more and more like a software bug, rather than any deficiencies in the EPUB specification. I can't imagine why B&N has not fixed this problem, yet. Is this unique to the NT, or does it happen on other devices, also? What about Amazon and Samsung devices? Does anybody know if they have the same, or a similar, problem?
Re: Related Symptom
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09-13-2012 03:40 PM
I have the same issue and I hadn't tried the text change. The other issue I have is where pages will loop, it won't go forward, it jumps back a few pages, goes up to a page and then jumps back again. What I have done is use the go to page feature and go about 5-10 pages ahead. I then page backward to my spot in the book. This usually fixes the issue as well at least for a while.
Re: Related Symptom
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09-13-2012 06:12 PM
rehabguy1960 wrote:I have the same issue and I hadn't tried the text change. The other issue I have is where pages will loop, it won't go forward, it jumps back a few pages, goes up to a page and then jumps back again. What I have done is use the go to page feature and go about 5-10 pages ahead. I then page backward to my spot in the book. This usually fixes the issue as well at least for a while.
I believe I have seen all of these various reader problems now. I have found the excellent suggestion made by somebody else on these fora (forgive me, but I can't remember who it was) that simply changing the font would solve the problem for a while. So far, it has worked 100% of the time for me, including just this morning, when I could move back, but not forward, from a particular page. This seems to be the quickest and easiest solution. Reading a page or two, then changing the font back to the previous setting did not appear to cause the problem to reappear.