The NOOK failed!!!! AGAIN!

[DocHolliday123]

I have had trouble with my Nook before, but I have always been able to figure out the problem.

However last Friday, Saturday and Sunday I had a problem that I could not solve.

On Friday the 9th of March 2012,

I was waiting for my father to get some tests done and when I tried to access my books

I could not open any of them.

I had purchased them months ago, but now, when I faced hours of waiting...I could not open a single

book.

I contacted Customer Service at ON LINE CHAT with Jason, Dante, and Miguel. It was a routine maintenance issue and I was told I would be able to access the books in two hours.

By Sunday I was fed up and called Customer Service yet again, this time I spoke with Sheena and after 1 1/2 hours the problem was fixed.

I asked if they could, for the inconvenience, send me a gift card for a couple books.

GOOD LORD NO!!!   WE HAVE FREE BOOKS!!!  HELP YOURSELF!!!

So despite the inconvenience, the situation, and the problem being that of BARNES & NOBLES they couldn't do a thing to appease me.

Now I find this is not unusual, it's typical.

What a sorry attitude for a company.

[BN_AlexG Administrator]

Hi DocHolliday123,

Please PM me with your account info and order details and I'll be more than happy to look into this for you.

- Alex

[tbl3]

Give me something free, whine whine.  Get over it.

[Cyberdude_pete]

Routine maintenance, presumably in the middle of the day, is unacceptable. I work for a company that relies on server access. Maintenance is done at 2-4 AM PST to avoid inconveniencing customers. If B&N can't get their IT folks to work the proper scheduling, then yes, they should be prepared to appease upset customers who are expecting the core business to be available. Now free goods, credits, whatever, that's their busoness to determine.

[tvd1204]

If the books had been previously purchased, they should have been on the Nook. B&N doing maintenance would not keep him from opening the books.

[denverbroncosg…]

I have had my entire library disappear on 2 occasions. After several lengthy conversations with someone from Barnes & Noble (that had such an accent I could barely understand him), I was instructed to unregister then reregister my Nook. I got my library back but all my shelves were gone so everything I had organized was poof...gone. I have almost 200 books. Additionally, I discovered although I had my library back, none of the books were downloaded. If I'd click on a particular book to read, I would have to download it before I could read it. This was rather inconvenient due to the fact that I am not always somewhere there's a wifi connection. So, I had books in my library but I could not open them to read them. This has happened twice and no one could tell me why.

[roustabout]

Yes, letting B and N manage your library entirely means you have zero security. 

Information security is a triangle: availability, confidentiality, integrity.

Digital Rights Management damages the security of your information. You lose control over availability and integrity in order to deliver confidentiality to the vendor of your files.

My recommendation is that you use the computer program from BN to download copies of your books;  you can always copy them back to your device, and in theory as long as it's still registered to you, you should be able to open those local copies. 

I have not tested that, though, as I prefer to use other readers most of the time, so I manage all three elements instead of letting BN manage one and hoping they're taking care of the others. 

More on how to maintain your own local library of files with Calibre is at http://nookworks.blogspot.com/2011/09/information-security-and-digital-rights.html