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Reader 2
Lea-Oceana
Posts: 5
Registered: ‎01-13-2012
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"Internal Error During License Generation"?

Yesterday I bought an e-book on my Nook Tablet without a problem. Today I tried to purchase two books, but my Nook will not allow me to download them, citing INTERNAL ERROR DURING LICENSE GENERATION.

 

I have never seen this before, and as an avid reader and review, am extremely concerned for the well-being of my Nook. 

 

Can anyone help me? It's urgent. Thank you.

 

- Oceana

New User
Bethtastic
Posts: 3
Registered: ‎10-29-2012
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Re: "Internal Error During License Generation"?

Same exact thing just happened to me, I was charged for the book but it wont download, same error msg.
New User
docmago
Posts: 1
Registered: ‎10-29-2012
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Re: "Internal Error During License Generation"?

I am having the same problem on my Nook Simple Touch. No problems buying ebooks 4 days ago and as of today every attempt to download newly bought eboos gives an "Internal Error During License Generation". I can read them in Nook for the Web - so I've actually bought them - but can't download to the Nook.

 

Reader 2
Lea-Oceana
Posts: 5
Registered: ‎01-13-2012
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Re: "Internal Error During License Generation"?

So it's happening to everybody, eh?

 

I feel a bit better knowing it's not just me. Hopefully Barnes and Noble will fix it fast.

Reader
LPryor
Posts: 1
Registered: ‎10-29-2012
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Re: "Internal Error During License Generation"?

I've been using the Nook app on iPad for awhile. Now all of the sudden, I'm getting this smae error message.

Correspondent
FARIEQUEENE
Posts: 93
Registered: ‎09-23-2009
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Re: "Internal Error During License Generation"?

Same here...

Best part is I tried to contact tech support, the guy on the chat told me to uninstall/reinstall my app on my ipad so not only now do I not have the new book I bought, but I lost ALL my books.

"I have the body but of a weak and feeble woman; but I have the heart and stomach of a king."
New User
jdarling
Posts: 3
Registered: ‎10-29-2012
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Re: "Internal Error During License Generation"?

Perhaps it's something to do with the hurricane?  Where are B&N servers etc?

Correspondent
FARIEQUEENE
Posts: 93
Registered: ‎09-23-2009
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Re: "Internal Error During License Generation"?

They are in NY and that makes sense, but it would have been nice for tech support to have known that before telling a customer to delete all their books.

"I have the body but of a weak and feeble woman; but I have the heart and stomach of a king."
New User
Bethtastic
Posts: 3
Registered: ‎10-29-2012
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Re: "Internal Error During License Generation"?

Crikey! I am going to wait till tomorrow, wonder if there are some issues bc of the hurricane, I am in New England.
New User
CAbritt
Posts: 1
Registered: ‎10-29-2012
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Re: "Internal Error During License Generation"?

I have been searching the web for the better part of an hour trying to figure out why I can't get any of my old books on my Android app or my PC or my Reset Nook Touch. Wow, I'm glad I stumbled across this. It has to be something on B&N's side. At first I was getting a “could not communicate with server” then it went to the License Generation error. Hopefully the fix whatever is going on soon.

New User
jdarling
Posts: 3
Registered: ‎10-29-2012
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Re: "Internal Error During License Generation"?

Well, tech support is probably exported to ... a bunch of different places and may not know anything.
New User
jdarling
Posts: 3
Registered: ‎10-29-2012
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Re: "Internal Error During License Generation"?

I'm not able to get chat tech support at all.  I assume the servers are not working properly, if B&N is in NY (or nearby states) and kept their server farm in the area.

New User
KC19
Posts: 5
Registered: ‎04-03-2010
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Re: "Internal Error During License Generation"?

Had the same issue with a book purchased yesterday, downloaded to my nook but went to dl on my nook iPad app & rec'd the licensing message. Deleted & downloaded app, was able to dl all of my books except the one I had/have the original prob. Not even going to bother calling tonight. Good luck to all. Will check back tomorrow.

 

New User
Bethtastic
Posts: 3
Registered: ‎10-29-2012
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Re: "Internal Error During License Generation"?

Just tried one last time to download, different msg, says 'unable to process request at this time' and now there is a link that goes to the FAQ's section. Will see what happens tomorrow...
New User
KC19
Posts: 5
Registered: ‎04-03-2010
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Re: "Internal Error During License Generation"?

B&N corporate office is in Lyndhurst, NJ. They're getting hammered by the storm right now. :smileysad: It looks pretty bad. Hope they all stay safe up there. Who knows when this will be resolved.
New User
KC19
Posts: 5
Registered: ‎04-03-2010
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Re: "Internal Error During License Generation"?

Lyndhurst, NJ. I just mapped it. The storm is hitting them hard right now.
Reader 4
TalkingAddiction
Posts: 1
Registered: ‎04-13-2012
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Re: "Internal Error During License Generation"?

Well bummer!  But it does make sense.  Check your online account as mine already said purchased, but not shipped.  Don't try to keep buying...lol

New User
waffle-of-death-99
Posts: 1
Registered: ‎10-29-2012
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Re: "Internal Error During License Generation"?

after i reset my nook color it gave me this message when i triend to download one of my archived books
Contributor
deejg
Posts: 5
Registered: ‎04-25-2011
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Re: "Internal Error During License Generation"?

same thing for me.  first thought was the hurricane.  i'm sure it'll be fixed as soon as they can.  

New User
cmsande
Posts: 1
Registered: ‎10-29-2012
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Re: "Internal Error During License Generation"?

I've been having the same issue.  Been going crazy for the last 2 hours until I stumbled upon this thread.  I'm glad nothing is wrong with my nook but ugh I was ready for my next book in a series I love & I may go crazy.

 

The somewhat good news is the book I was unable to download on my nook I'm able to pull up on my computer.

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