05-28-2011 07:45 PM
That is where we are seeing the charge. On our bn account and credit card account. She was saying there is no discount/charge back on both.
That's what I thought that there's no charge back, but are you actually looking at the order itself or just the screen that lists all orders? This has not happened to me with anything that is free. On the order it shows a one cent fee and then the discount, so I assume it happens right away and so nothing is charged at all. But, then I have over 600 books and a great many were free from BN. I've also never seen this on any free apps I've gotten.
05-29-2011 03:00 PM
Reply from CS
Thank you for your email regarding the $0.01 charge on your free NOOK App order. We are aware of this problem and are working diligently to resolve it. Please check back often as we hope to correct this situation shortly. Please accept our sincere apologies for any inconvenience this may have caused.
05-29-2011 06:31 PM
05-29-2011 11:23 PM
Oh my god people, we're talking about a PENNY here!! If you were charged $10.00 by mistake I'd worry about it...not a penny though.
07-21-2011 10:23 PM
1 penny x many users x a small proportion of a large number of downloads...can't figure out what's wrong yet?
ever see Office Space?