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Frequent Contributor
CindySNJ
Posts: 55
Registered: ‎03-28-2011
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App won't download

Hi:

   Purchased Angry Birds Star wars (it said it was now available for the nook color).  Appeared on my NC, hit it to download, green bar appeared, then said installing, and when it finished, it went back to the download bar.  Repeated several times, with same result.  Checked app space, says I have 50% available, so that should not be a problem.  I then tried archiving and unarchiving several times with same result.   Shut NC down completely, still won't install.  Check wifi, connection is working fine - downloaded a book with no problem.  Any thoughts appreciated.

 

Ed

Ed Sciano, not CindySNJ as it says at the top.
Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011

Re: App won't download

Ed, it is a space problem.

 

You can search for how people are getting their devices repartitioned at B&N stores.

 

The shortcut (until you get the repartion done) is:

 

1) Archive some apps and games you aren't using. Please make sure these are not apps that store data or game progress. Since archiving deletes that.

 

2) Restart your Nook.

 

Power Off: Hold down power button for 20 seconds.

Power On: Hold down power button for 4 seconds.

 

3) Download the app now.

Reader 4
Pegasus86
Posts: 1
Registered: ‎03-23-2011

Re: App won't download

Thank you for the advice.  I had the same problem and your solution worked!

Contributor
Plankter
Posts: 15
Registered: ‎04-17-2010
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Re: App won't download

Thanks! I had this  problem with other apps and it solved it for me too!

 

Plankter

Frequent Contributor
Irishelf
Posts: 242
Registered: ‎07-20-2011
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Re: App won't download

It is NOT a space problem-it is a B&N server problem! I tried to update Angry Birds Seasons on Friday and got stuck in the download/install loop (and I have even more memory open on my NC than the OP).  Tried it again  yesterday and it updated without a problem.  Apparently, B&N has been having server issues since Sandy and has been trying to whitewash it!

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011
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Re: App won't download

Irishelf,

 

When apps are downloaded they are downloaded to the Shop Partition. It's different from what free space your Nook shows.

 

Your Nook Shows - Total Free Space.

 

Apps download to - Space left in Shop Partition.

 

If you archive or delete something you bought from B&N, then it clears the Shop Partition. You also have to restart Nook for it to recognize this properly.

 

*****

So, if you have this issue in future, you don't have to wait for 'Server to be fixed'. You can just archive some other apps (not ones that save data as archiving deletes all data) and then you can restart your Nook. After that the download will work.

Frequent Contributor
Irishelf
Posts: 242
Registered: ‎07-20-2011
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Re: App won't download

I only have a few apps.  I clear my shop history every time before I turn off the nook, plus I check for updates BEFORE doing any shopping.  If it had been a space problem, the app would not have updated when I tried later.  So it was obviously a server problem.  So while for some people, the problem may be space, but for most it's a server problem.

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011
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Re: App won't download

I think we can agree that it might be a space problem or it might be a server problem.

 

As long as we can provide fellow Nook owners a solution that works, it's all good.