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New User
buddha_mama
Posts: 1
Registered: ‎09-17-2011

Re: Nook Color Charger issues

This is me.  I just got my Nook in June & by August the charger was falling apart.  This thing wasn't cheap.  It and all of its parts, should last more than two months.  :smileysad:

New User
ReadalotSP
Posts: 1
Registered: ‎09-26-2011

Re: This was posted on tech forum 2 wks ago--

I hav e had the same experience with my charger. I have brought two since January. There is definitely a flaw.
New User
RayneDraven
Posts: 1
Registered: ‎10-13-2011

Re: This was posted on tech forum 2 wks ago--

serious design flaw!!!  got my NC in July, that charger broke by the first of August, now the replacement one has broken.

Contributor
Persipina
Posts: 14
Registered: ‎01-08-2011

Nature of the beast

It's unfortunate that so many of us have had this cable issue. I bought my Nook Color in July and two months later the casing crumbled when I removed it from my Nook.

I called tech support. They were polite, friendly and I received my cord in 5 business days... nice, I do appreciate good customer service.

However, I treated my cord like a fragile piece of hand blown glass. When I first bought my Nook I could tell right out of the box that there was something not quite right about it. First thing I did was to see if others had any issues with said cord... yup...

I'm very disappointed with these cords. I now know that reading while charging is not an option. I'm delighted that they sent me a new cord, but will they be so accommodating when in another two to three months I need a new one. Am I really willing to drop $15 bucks every few months to keep my Nook Color going?

I have moved on to a tablet now. I really did like my Nook, but the cord and the wifi issues really made it a drag to use. I have decided to keep it. In all good conscience. I can neither sell it or recommend it to others.

New User
SpeedReaderr
Posts: 1
Registered: ‎06-14-2011

Re: Nature of the beast

In my opinion there is no immediate flaw that requires you to be extremely careful with your cord, becuase the only problem with it being harmed is applying too much pressure to the tip of the device. My advice is to be more alert when moving about with the cord.

Inspired Contributor
BeachCatFan
Posts: 242
Registered: ‎09-06-2011

Re: Nature of the beast


SpeedReaderr wrote:

In my opinion there is no immediate flaw that requires you to be extremely careful with your cord, becuase the only problem with it being harmed is applying too much pressure to the tip of the device. My advice is to be more alert when moving about with the cord.


I respectfully have to disagree with you. I have read of numerous instances of this thing falling apart, people getting them replaced, only to have them fall apart again. It seems to be no different than the cracked bezel issue on the N1E.

 

I do see one problem with the fit..........if it's not aligned absolutely perfectly, it will not go into the port.......and it's a very tight fit, at that. I know how to use these things....I have no problem whatsoever plugging the charger into my smartphone, my N1E, my various iPods, or my camera...........just the NC.

Wordsmith
robert93
Posts: 303
Registered: ‎02-28-2011

Re: Nature of the beast

     As a self-trained audio engineer, (with decades of experience) i've had plenty of experience with cables, using and even making some.  There IS room for improvement with the NC power/USB connector.  Before I go to far on flaming the cord, I do want to point out that anything that size DEMANDS attention when connecting!  Tiny pins bend way too easy.  You cannot be sloppy as to the angle of connecting this cord, or any other that size.  Hold it straight, and dont force it.  Once plugged in, be wary of creating pressure on the connection while cord and NC are connected, or both may be damaged.  Using the NC while charging may not be a problem, unless you wind up resting the nook and ultimately the cord in your lap, this creates pressure on the cable, calbe end, and recepticle.

     Now, for the cable..... it CAN be improved.   Some have complained of the black housing with the "N" LED breaking if you look at it sideways.  While being a custom part, that housing shouldnt be that fragile, in these cases, a flaw in the assembly process/final bake of the plastic appears to be the cause.  A slightly bigger, sturdier jacket should be over that connector.

     With the reading in the lap and charging, the cord end getting frayed has been reported, an integrated strain relief might slow this process, but will not eliminate it.  Cords break when bent repeatedly, which is why a 'cord alone'  replacement needs to be available at a reasonable price.  Another design that would avoid this is a 'right angle' connector, with the wire exiting to the side, with possibly a 'keeper' to loop onto the loop of the nook itself, to protect the connector.  This still leaves a 'target' on the bottom of the NookColor that can be snagged, or become a pressure point. 

      There is one solution that could be added, but it creates its own mess, a "docking cradle' that slides on to the bottom of the nook, with its own integrated LED and full size USB 2.0 cord connectivity.  This would eliminate the need for a 'special' cord.  It would also mar up the slip resistant surface on the bottom, be bulky as crap, and depending on design could get in the way of the SD card slot if designed wrong.

     As a power cable, this thing should hold up better than reported, but , should only be covered for a 90 day "accessory" warranty, not the one year device warranty, but only if replacement is at a reasonable cost and easily available. 

      Cords this small will break with use, and while it is a mission critical part to using your Nook, it will not last if it is treated with anything but the gentlest of care.  If you are prone to use your NC while charging, you should expect to buy these cords on a quarterly or bi-annually basis, thats all there is to it.

     We need a stronger cord, an easier way of getting it, and a gentler hand when using it.

New User
haackcr
Posts: 2
Registered: ‎11-27-2011

Re: This was posted on tech forum 2 wks ago--

Purchased my Color Nook November 2010 and approximately 6 months later the charger connector failed (bent and broke).  Felt like it was my fault but found out that I could get a free replacement from Barnes and Noble by calling and giving them my serial number off my Nook.  Wasn't too hassled by customer service and it was free.  I knew it was only a matter of time that the replacement would fail and it just did.  I have treated it very carefully and never read the Nook while it charged.  I am totally disgusted with the design flaw of this charging unit.  I will never buy another Nook.  Will be trying to get another replacent charger but doubt they will send it for free.  They need to recall these and apologize for ripping off their customers.

Frequent Contributor
cokids
Posts: 116
Registered: ‎12-16-2010
0 Kudos

Re: This was posted on tech forum 2 wks ago--

Hope someone has some tips on how to maintain chargers and not have to replace them!! What give? Why all the problems?

 

Beth

Frequent Contributor
Bluepen61
Posts: 253
Registered: ‎01-18-2011
0 Kudos

Re: This was posted on tech forum 2 wks ago--

I have charged my nearly every day without problems. My wife has an NC and it's usb end split. Duct tape works, but I should probably get it replaced....

Not all who wander are lost. ---J. R. R. Tolkien
Emmc Dual Boot: CM 04/21/13 nightie, primary partition
B&N v 1.4.3 ManualNooter 5.08.20 Dalingrin's OC Kernal 09/01/11, alternate partition; 16 gb Sandisk uSD card, data
Frequent Contributor
Bluepen61
Posts: 253
Registered: ‎01-18-2011
0 Kudos

Re: Nature of the beast


robert93 wrote:

     As a power cable, this thing should hold up better than reported, but , should only be covered for a 90 day "accessory" warranty, not the one year device warranty, but only if replacement is at a reasonable cost and easily available. 

      Cords this small will break with use, and while it is a mission critical part to using your Nook, it will not last if it is treated with anything but the gentlest of care.  If you are prone to use your NC while charging, you should expect to buy these cords on a quarterly or bi-annually basis, thats all there is to it.

     We need a stronger cord, an easier way of getting it, and a gentler hand when using it.


I read your post and like it! Very informative. But I disagree with the 90 day accessory comment. Without the cord the NC is useless, thus requiring the warranty for both to be the same, imho. The cord should last the life of the device.

Not all who wander are lost. ---J. R. R. Tolkien
Emmc Dual Boot: CM 04/21/13 nightie, primary partition
B&N v 1.4.3 ManualNooter 5.08.20 Dalingrin's OC Kernal 09/01/11, alternate partition; 16 gb Sandisk uSD card, data
Distinguished Correspondent
gaming_grandma
Posts: 63
Registered: ‎11-29-2010

Re: Nook Color Charger issues

I have had my NC since November 2010 when they first came out. My first cord lasted until just before Christmas. Since the I have "babied" my cords and now I'm on my SIXTH. Yesterday I went into B&N and asked one question..."Does the new Nook Tablet have the same cord as the NC?" They said it does so I am not buying one. I have several electronic gadgets but never have I had to replace even one cord. It is unconscionable for B&N to come out with a new product with a known defect.
Frequent Contributor
LoganK
Posts: 172
Registered: ‎11-08-2011
0 Kudos

Re: Nook Color Charger issues


gaming_grandma wrote:
I have had my NC since November 2010 when they first came out. My first cord lasted until just before Christmas. Since the I have "babied" my cords and now I'm on my SIXTH. Yesterday I went into B&N and asked one question..."Does the new Nook Tablet have the same cord as the NC?" They said it does so I am not buying one. I have several electronic gadgets but never have I had to replace even one cord. It is unconscionable for B&N to come out with a new product with a known defect.

I guess I've been fortunate that my NC cord still works great (despite some kitten-tooth marks).

 

Without a careful inspection, my NT cord looks the same as the NC cord (although some have reported it is sturdier).

 

If it would relieve the frustration, you can use a traditional microUSB cord and it will still charge. It is much slower (maybe 5% an hour), but works well if you plan to leave the device plugged in overnight.

 

 

New User
136bcraig
Posts: 2
Registered: ‎12-17-2011
0 Kudos

Re: Nook Color Charger issues

my nookcolor charger has to be held at a certain angle for it to charge im not sure why because when i first got it it did just fine.

also, i got a cover and it came with a wall charger and a car charger but neither will charge it. im not sure why? does the charger have to be the nookcharger with the little 'n' on it? i need to get a new one but the brand name ones are a bit pricey to be just a charger.

 

thanks!

b.

Distinguished Correspondent
Nooksie
Posts: 157
Registered: ‎04-21-2011
0 Kudos

Re: Nook Color Charger issues

 

Off brand chargers will work with the NookColor but only if their output is high enough.  Likely the output of the charger you bought was not.  I fell into that trap, too.  Often sellers will advertise NC compatible because they do not know the difference but you must look at the specs to be sure.  I bought two inadequate car chargers before I realized sellers couldn't be relied on.  Read the specs.  It must have an output of 1.9a.  If they don't specify, don't buy.  

 

Hope this helps.

 

Happy reading.

Reader
LgreenVA
Posts: 1
Registered: ‎01-09-2012

Re: Nook Color Charger issues

I have had that problem. The portion of the charger that goes into the nook Color just broke apart. I took it back to the store and asked for a replacement and they gave me another one.

Contributor
POd-Customer
Posts: 6
Registered: ‎04-12-2011

Re: Nook Color Charger issues

I hate to burst everyone's bubble, but it is a design flaw with the wires connecting into the nice plastic housing that breaks apart when trying to charge your nook color.

I am on my second nook color and am waiting for my fourth power cable to be sent to me.

The online chat yesterday with B&N support was just a lot of hot air.   They know there is a problem with the power cords failing to charge the nooks.   My question:  Is anyone at B&N really looking for a solution or do the customers just have to continue to struggle through with this problem?

 

I gladly told the online chat person I would post on facebook and here.   Save yourselves the headaches and don't recommend the nook to anyone.   It is a waste of time to complain to B&N when I truly do not think they are working on a solution.

 

I regret buying the nook color because of the hours spent contacting customer service, sitting on hold and going into the store to get assistance.

 

If anyone every reads the manuals on any of their appliances with power cords, it clearly states not to wind the cord to prevent the wires from fraying.   If you remember how the cord is packaged on original purchase and how replacements are mailed - the cord is coiled!    Good way to keep the problem alive and kicking.

Reader
Jan-ER
Posts: 2
Registered: ‎06-24-2011

Re: Nook Color Charger issues

Today I head to B&N for my 3rd charger in less than a year for the same problem.  It falls apart where it meets the nook.  First I thought it was because I was reading the nook with the charger plugged in and it put pressure in that area.  The 2nd one I was extremely careful with and it did the same thing last night.  Piece of crap.  They need to fix this problem.

New User
k_i_m
Posts: 1
Registered: ‎04-08-2012

Re: This was posted on tech forum 2 wks ago--

I'm on my 3rd charger.  First one was very hard to get into the nook and eventually just go so loose that it wouldn't charge at all.  B&N customer service did send me another charger, which took 3 weeks to arrive; the one they sent me is fraying at the cord/plug and is no longer charging.  I purchased another one last night online and hopefully will get it sooner than 3 weeks.  I have researched this and found that the charger is a major problem but can find nothing fro B&N about a solution other than "replace the charger".  Is anyone aware of B&N action on this obvious flaw?

Reader 2
anengineer
Posts: 2
Registered: ‎05-02-2012

Re: This was posted on tech forum 2 wks ago--

Own 2 NookColors.  Same problem with tablet end of power cord on

both NookColors. Replaced each twice now.  Very poor design.