01-14-2013 04:47 PM
Honestly, I don't know how you think you can compete with Amazon when this HD+ tablet software is so buggy.
I buy a NEW book from the bookstore, go to my library and tap download... Nothing Happens!! No warning message, no indication downloading is happening.. nothing at all.. this is just NUTS! There should be some sort of visible indicator that is easy to see that downloading is occuring, not just the flash on the download button...
second, WHY IS THIS NOT DOWNLOADING!!! No message is bad enough, but a nook product (top of the line) not working on YOUR website to get content is un acceptable.
3rd. Your outsourced overseas customer support is totally incompetent.. why do they tell me to restart the tablet everytime.. They had no solution for the downloading issue, no idea what was going on, and were just stumped!
I've run tech companies.. I know about customer service, I would FIRE everyone in the product management chain that allowed the critical revenue stream of the company to NOT WORK. How does people not being able to download the product on their $400 new device increase your bottom line?? How does it encourage people to come back and buy more books or nooks??
You customer relations people eyeballing this need to kick this email up the chain and get some one to take this seriously and fix the problem! I'm just one person who bothered to complain about the problem.. what about the other 2-3000 people who don't and just give up, don't buy books or nooks again and let kindle eat your lunch.. you like your job you all gotta pull an oar on this one!
01-14-2013 05:04 PM
So you went to BN.com on your HD+ and bought a book. Well, assuming you logged in with the same account you can go to your library on your HD+ and just refresh it, the book should appear as long as you're in WiFi.
Of course you could save yourself that step by going to the clearly labled 'shop' from the homescreen and buying a book from that, which would bring the book directly to your Nook, along with any apps, tv shows, or movies you wanted to purchase.
If you did go through the 'Shop' feature you should see the books image on your homescreen with a cloud above it with a green arrow pointing down. Tap that icon.
I'm guessing you went through the website since you never mentioned the shop but specifically mentioned the site, and you've run tech companies so you would know to be percise with terminology.
01-14-2013 05:59 PM
I've felt this a lot of times too:
I would FIRE everyone in the product management chain that allowed the critical revenue stream of the company to NOT WORK.
B&N is doing fixes for the HD and HD+. They still have work to do.
It does amaze me that the revenue streams i.e. buying books, buying movies, etc. are not PERFECTLY done by launch (let alone now).
There are some disconnects between website and servers and devices sometimes.
Usually a book that you buy shows up almost automatically on your Nook. For me it always seems to happen with free books that I wish didn't show up automatically.
IN a few rare cases they won't.
Sometimes they appear after a few hours.
Sometimes you have to go to your Nook, then go to the Apps or Library page, and then tap on the sync button.
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