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tabascobaby
Posts: 194
Registered: ‎06-08-2010
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Accepted Solution

One book

So I purchased the rising by Kelley Armstrong tonight, and it won't download at all... it says we cannot process your purchase try again later (2 hours later still not downloading).

 

Funny thing is I got a different book a few minutes ago and it downloads perfectly.

 

I have:

 

Turned nook on and off 3-4 times (all my nooks)

Turned wifi on and off several times

archived and unarchived twice

and tried on the computer once

 

 

any Ideas or should I wait a few days before sending an email?

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011
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Re: One book

Wait a day before emailing.

 

Sometimes server snafus happen and a purchase doesn't go through.

 

Also, definitely DO NOT try to buy it 4-5 times to see if it goes through. It'll just charge you 5 times if you're unlucky.

BN_AlexG
Posts: 465
Topics: 68
Kudos: 527
Solutions: 40
Registered: ‎09-19-2011

Re: One book

Hi tabascobaby,

 

Are you still having this issue downloading?

 

- Alex

Click the Laurel leaf to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
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tabascobaby
Posts: 194
Registered: ‎06-08-2010
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Re: One book

It started working late last night. Thanks you two! Figured I'd have to wait just wanted to see if there were quicker solutions. Lol