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AmandaMendieta1
Posts: 1
Registered: ‎04-24-2013

UNsutiable for children-NOOK eReader

I am a mom of four children and recently allowed my oldest daughter to purchase a NOOK with money that she saved from her birthday.  She turned 9 years old.  She purchased the simple touch NOOK in January after her birthday.  I did not want her to have access to the internet and did not want her to use it for gaming, etc so we were very happy with this compromise.  She is an avid reader and this was great for her to carry around to school, games, and car trips.  We were so pleased that my son just last week decided that this is what he wanted for his birthday present as well.  He turned 8.  

We purchased to NOOK for him and I downloaded the NOOK books that we had bought for my daughter onto his and thought we were ready to go.  When I checked the home page to make sure he was set to bring it to school the next day to read, I was completely flabbergasted at the “WHAT TO READ next” advertisement at the bottom of the page.  It was, and still is currently, COMPLETELY inappropriate for children of any age, much less an 8 and 9 year old.  With titles such as “Lover at Last” and “Resisting Her,” including full straddling of a couple all but completely naked,  I was, and still am, completely shocked that this is what your company deems appropriate for children.  

I called NOOK support and was told that there was nothing they could do to take it off, that it was indeed an advertisement.  She then agreed with me that is was in fact inappropriate for children.  I went to our local book store and returned my son’s NOOK as we had just purchased it.  I called customer service and after much haggling and speaking to the representative’s supervisor and him speaking to his supervisor, got the five books I had purchased refunded as well.  I am satisfied with the customer service that I have received overall, but I would like to know what you will do for my daughter’s NOOK refund.  It was her birthday money and I think your company owes it back to her.  

 I have sadly lost trust in your company to monitor the content that is sent out to the eREADERS and am very ashamed of you all for this.  I do understand that there are much more expensive versions that have more parental controls, but this was money my child had saved to go towards this purchase.  Just because, along with the vast majority of the population, the simple touch NOOK was the only one in her budget that I would allow her to buy, does not give the company the right to disregard any moral and ethical obligations to their customers.  This world has too many sad and tragic things happening, to expose your younger clientele to images and books that are R rated is a sad commentary on how your company is trying to situate itself in our world.  I have attached the image at the bottom of my children’s screen.  If this was on TV, a DVD, or a video game it would have a rating, whereas you all just put it out there through your advertising apparently without a second thought.

So I would like you to please give it a second thought.

Sincerely,

Amanda Mendieta

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patgolfneb
Posts: 1,762
Registered: ‎09-10-2011

Re: UNsutiable for children-NOOK eReader

I understand your concern but feel your expectations are unreasonable. This is not a product originally designed and marketed for children. The HD is the product designed which emphasizes families and children, it has user profiles. To expect every product to be child proof is unreasonable. The parent is responsible for determining product appropriateness, absent any representation by the seller that a product is child proof or child friendly.
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orb9220
Posts: 1,199
Registered: ‎06-16-2010

Re: UNsutiable for children-NOOK eReader


patgolfneb wrote:
I understand your concern but feel your expectations are unreasonable. This is not a product originally designed and marketed for children. The HD is the product designed which emphasizes families and children, it has user profiles. To expect every product to be child proof is unreasonable. The parent is responsible for determining product appropriateness, absent any representation by the seller that a product is child proof or child friendly.

+1 and totally agree with patgolfneb!

 

"does not give the company the right to disregard any moral and ethical obligations to their customers. "


And exactly what are their obligations? And What are your Obligations? Seems your more at fault for not even researching first and noticing the front page till after. Really comes down to the parent's responsiblity not the Internet or the Companies that use it.

 

What about the Sexy posters & Billboards around stores and city streets. Or the gratitious violence and Sex on TV? Do you hold those sponsors and companies accountable?

.

 

"All I Know is...Last Night the Tele-Tubbies came out of the wall and Held Me Down while they put Devices in my Head!"
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laurieb52
Posts: 1,146
Registered: ‎12-13-2009
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Re: UNsutiable for children-NOOK eReader

What to read next is based on recent purchases. Do other family members (adults) have nooks that purchased those types of books on the same account?

 

Simply purchasing some child books should change the recommendations on the home page, as it is based on recent purchase history.

 

 

Life's a chair of bowlies...and it's all about Plan B!
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5ivedom
Posts: 3,544
Registered: ‎12-03-2011

Re: UNsutiable for children-NOOK eReader

Just turn on WiFi. Then nothing will load.

 

Also, this forum isn't really monitored by B&N. You should go into a store and talk to the people there.

 

It seems from your post that your main (and if I understand correctly) only reason to want to return the NSTs is that the 'recommended' books were inappropriate.

 

1) Turn off WiFi. no more inappropriate ads.

 

2) Don't buy adult books using the same account that your kids have. Then you won't see these ads. If that is not what happened, then it's a mistake somewhere and only turning off WiFi will solve it.

 

Bibliophile
bklvr896
Posts: 4,819
Registered: ‎12-31-2009

Re: UNsutiable for children-NOOK eReader

It does say under what to read next, based on your past purchases.  So are you using one account for everyone?  Is someone purchasing adult books?   Perhaps you could have used this as a time to discuss what is appropriate for him to read and what is not.  But I can't see how they would have gotten there if someone hadn't purchased something using the account.

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keriflur
Posts: 6,878
Registered: ‎01-05-2010

Re: UNsutiable for children-NOOK eReader

I am confused as to why the OP believes B&N would know that the owners of the nooks are children.

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bobstro
Posts: 4,097
Registered: ‎01-01-2012

Re: UNsutiable for children-NOOK eReader

Until I'd made some B&N purchases, I did have the shirtless dudes showing on my home screen. It was bad enough that I didn't show it off at work until I'd rooted and dumped the B&N software. Making someone buy a book to get rid of it is a dirty trick. While it may be true that B&N can't know who will use the device, is a default to showing adult-oriented titles really the only choice B&N has? 

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Strayer
Posts: 653
Registered: ‎05-28-2011
0 Kudos

Re: UNsutiable for children-NOOK eReader

This happend with Google and other sites. If you search for something, you may even get an email suggesting a product related to the search.

It isn't B&N. It is everywhere.

Go and get a free Nook book and see if there's a change.

If you buy adult books, the suggestions will show that.

Kids know about this stuff. I did, at nine years old.

Bibliophile
bklvr896
Posts: 4,819
Registered: ‎12-31-2009

Re: UNsutiable for children-NOOK eReader

I wonder if the suggestions are made based in what is selling at the time, and that is what is topping the list. Probably going to run into ths everywhere, as I seems adult romance books are hot sellers right now. Think Fifty Shades.
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5ivedom
Posts: 3,544
Registered: ‎12-03-2011
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Re: UNsutiable for children-NOOK eReader

Yes. I'm just looking at the Top 100 lists in a few stores and it's overrun by wanton billionaires and their maids/secretaries/cooks and what not.

 

Perhaps B&N just shows the Flavor of the Month as the default Recommendations - and changes once you get some titles.

Inspired Correspondent
bugeek
Posts: 98
Registered: ‎02-06-2011

Re: UNsutiable for children-NOOK eReader

I actually want to give kudos to BN for attempting to lock down their devices though user/child accounts are not really fully implemented in Android (sub accounts are new to the android platform, hence why there are some teething pains) (See the Nook HD and HD+ for what im referring to).... That said... I think you were complaining about the Nook ST or STG, which will only show that sort of stuff usually if you purchased something of that category.... or show the flavor of the month which usually consists of romance novels.. So whats the big deal? Its not X rated... so theres a few shirtless covers... nothing they wouldnt see if they went to a normal library.. Im presuming youve locked purchasing to require a password.. Whats left.. Really have a hangup with people relying on software and censoring their childrens lives..Why cant parents take some responsibility and explain to children why perhaps some content is not for them instead of pushing the goverment and corporations into censorship and doing their parenting for them, becoming more of a nanny state.... And this whole no internet thing.. teach them to avoid stuff.. Your going to end up with a popup ad someday that ISNT THEIR FAULT and it becomes a non issue.. 

 

Really interesting you ranting about this in a forum dedicated to books.. books have been banned burned and censored over the years... and its bookstores and libraries that still fight for this everyday

Distinguished Correspondent
MDD73
Posts: 166
Registered: ‎10-30-2011

Re: UNsutiable for children-NOOK eReader

I've had my Nook Color for going on two years. I have never purchased - or gotten free - any erotica title, yet they still come up in the suggested reading list constantly. Since my kids don't use the shop section of the NC it's not a big deal. Of larger concern to me is the porn material that continually pops up when searching the Nook Comics selections. First, it was a bunch of (barely) censored covers that show up when you select "browse all graphic novels." OK, so I was looking at "graphic novels" and those are "graphic." I figured I 'd just search for specific comics from then on. However, now when I search "Superman" there's super hero porn that shows up with a completely uncensored cover. If I went to a physical store, this material would be either covered or in its own section, why is it mixed in with the regular material in the online store?
Distinguished Correspondent
DCLOVELL
Posts: 205
Registered: ‎05-19-2011

Re: UNsutiable for children-NOOK eReader

I agree...I just ran into the same issue. B&N needs to fix the way they sort stuff in their store....

Distinguished Bibliophile
bobstro
Posts: 4,097
Registered: ‎01-01-2012

Re: UNsutiable for children-NOOK eReader

[ Edited ]

bugeek wrote:

[...] That said... I think you were complaining about the Nook ST or STG, which will only show that sort of stuff usually if you purchased something of that category.... or show the flavor of the month which usually consists of romance novels.. So whats the big deal? Its not X rated... so theres a few shirtless covers... nothing they wouldnt see if they went to a normal library..

 

I personally would just like to filter out crap I don't want to see. It's annoying to worry about what B&N puts up. 

 

You don't have to search very far with B&N to start coming across gems like this, but I'd just as soon not have the face of random political pundits showing up. I don't remember the exact combination of $0.00 + keyword that I searched on, but I got a lot like this in the results.

 

[...] Really have a hangup with people relying on software and censoring their childrens lives..Why cant parents take some responsibility and explain to children why perhaps some content is not for them instead of pushing the goverment and corporations into censorship and doing their parenting for them, becoming more of a nanny state....

 

While personally, I subscribed more-or-less to your theory in raising my sons, please realize nobody asked you for parenting advice. Put it this way: Would B&N put that same image in a television ad? If not, why not? Then apply the same logic to a parent and stop preaching.

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011

Re: UNsutiable for children-NOOK eReader

MDD73, this is a long running problem. It's almost impossible to do any search (Newest, Free, etc.) without running into all manner of inappropriate titles. And I don't even mean just adult ones - there are ones with completely strange and weird things.

 

Not sure why B&N doesn't put them into a separate section.

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beautifulhappiness
Posts: 1
Registered: ‎08-19-2013
0 Kudos

Re: UNsutiable for children-NOOK eReader

They need to just create a separate bookstore for adult porn addicts--and let the rest of us live in a world of books that have a minimal idea of beauty and happiness.

The number one educational goal of the nation is literacy. And e-mediums is the primary way literary material will deliver. So to deliver readers into the market without some semblance of responsibility towards children is ludicrous. Actually, the product lines they include is irresponsible in and of itself.

It is not possible to look down to the end of the block and not see a household that is somehow being sabotaged by porn. This obviously is not the responsibility of B and N. But EVERY actor does have responsibilty for their contribution.

My child was sucked in by nothing more than a late night chatline advertisement on broadcast television. And now I have to shut down all this middle schooler's access at a time she ought to be free to explore the world of information and technology. Now I can't even let her use her plain old nook reader because she will spend her time searching for nude men.............

It is not just, "Ha,ha,ha,...." Minds and hormones at this age are profoundly impressionable. She can be gently nourished-----but I have no time for the "responsible adults" who refuse to see innocent children or act with any sense of moral foundation.

For that matter--B and N brick and mortar stores are not safe for children either. But at least they have sections and would be too embarrased to plaster the trash they sell online across the front of their stores. You know--the Adult Books that say, "This book has no words. 40 pictures."  The height of literary stupidity delivered by your porn dealer.


Disgusted Father

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keriflur
Posts: 6,878
Registered: ‎01-05-2010

Re: UNsutiable for children-NOOK eReader


beautifulhappiness wrote:

They need to just create a separate bookstore for adult porn addicts--and let the rest of us live in a world of books that have a minimal idea of beauty and happiness.


I'm pretty sure there are already a lot of separate bookstores for porn addicts.

 


beautifulhappiness wrote:


The number one educational goal of the nation is literacy. And e-mediums is the primary way literary material will deliver.


Actually no, the primary way literary material is delivered to children is exactly the way it has been for many, many years - paper books and teachers.


beautifulhappiness wrote:


It is not possible to look down to the end of the block and not see a household that is somehow being sabotaged by porn.


No one in my neighborhood is being sabatoged by porn.  In fact, no one I know has a porn sabotage issue, and the bulk of my friends have kids (a variety of ages from middle school on down).  Do you think you *might* be exaggerating, or does your neighborhood really have a problem?

As for the rest of the rant - I'm not going to tell you how to raise your kid, but it does seem like a good time for you to have a chat with your daughter about the birds and the bees.

 

Fact of life is that kids figure out that boys and girls are different, and that there's this thing called sex and it's supposedly both forbidden and good-feeling.  Even if there were no books, tv, etc., they'd still talk and compare notes and try to figure things out about it.

 

B&N can't parent, and B&N shouldn't censor.

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kamas716
Posts: 1,518
Registered: ‎09-28-2011

Re: UNsutiable for children-NOOK eReader


beautifulhappiness wrote:

They need to just create a separate bookstore for adult porn addicts--and let the rest of us live in a world of books that have a minimal idea of beauty and happiness.


 

As Keri already said, there are separate stores for 'porn'.  What you think of as inappropriate someone else may not. 


The number one educational goal of the nation is literacy. And e-mediums is the primary way literary material will deliver. So to deliver readers into the market without some semblance of responsibility towards children is ludicrous. Actually, the product lines they include is irresponsible in and of itself.


 

While electronic books/magazines/comics are growing, I believe print is still the biggest seller.  And, as Keri said, most kids use print.  Very few of the kids my wife teaches (4th grade) use eBooks at home, and the school only supports DTBs at this time.


It is not possible to look down to the end of the block and not see a household that is somehow being sabotaged by porn. This obviously is not the responsibility of B and N. But EVERY actor does have responsibilty for their contribution.


 

I'm not sure how you know which house is being 'sabotaged by porn', but from my experience the people suffering from some sort of porn addiction typically have many other, more pressing problems contributing to their lack of success in life.


My child was sucked in by nothing more than a late night chatline advertisement on broadcast television. And now I have to shut down all this middle schooler's access at a time she ought to be free to explore the world of information and technology. Now I can't even let her use her plain old nook reader because she will spend her time searching for nude men.............

It is not just, "Ha,ha,ha,...." Minds and hormones at this age are profoundly impressionable. She can be gently nourished-----but I have no time for the "responsible adults" who refuse to see innocent children or act with any sense of moral foundation.


 

How you want to address her issues is up to you.  What you think is propper someone else may find objectionable and vice versa.  With the ease of access of all types of communication today some areas of parenting are much harder than in years past, some are easier.  And while children are physically maturing earlier today than in decades past interest in sex is nothing new.  As my grandmother recalls from her childhood, there were quite a few large, healthy babies born seven months after a hurried wedding.


For that matter--B and N brick and mortar stores are not safe for children either. But at least they have sections and would be too embarrased to plaster the trash they sell online across the front of their stores. You know--the Adult Books that say, "This book has no words. 40 pictures."  The height of literary stupidity delivered by your porn dealer.


Disgusted Father


I haven't seen any of those books, but I don't go looking for them either.  Some people enjoy different types of books.  Some people think those books are filfth, some don't.  While I think B&N could do a better job of categorizing its book selections I don't see an effective way for them to keep everything that might be objectionable to anyone behind some firewall.  You could always shop a different vendor, but they all pretty much have similar selections of books/eBooks.

http://www.goodreads.com/kamas716
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patgolfneb
Posts: 1,762
Registered: ‎09-10-2011
0 Kudos

Re: UNsutiable for children-NOOK eReader

Beautifulhappy doesn't say how old his child is?  Chat line commercials are restricted to late night. This is the crux of the issue.  Was your child up late watching unsupervised?  If so then the child is old enough to have the social, psychological, moral issues with pornography discussss, with emphasis on your values, as I did with my daughters. Insisting your values be the only ones reflected leads to loss of important freedoms.  We see this in fundamentalist Islamic regimes, incidentally. most of which treat women horribly.  You are responsible for protecting your child not BN.  If your child has web access then you already know you have to take action, and there are tools available.