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Registered: ‎03-01-2012
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Why is B&N Customer Service So Bad?

I bought a Nook.  On day 3 it quit working.  I had to beg and wheedle to get it replaced.  I bought a Nook App, which did not work on my Nook.  To get a refund, I had to go through multiple e-mails giving them information they had all along. What would be wrong with a simple and cheerful refund--after all, B&N has zero marginal cost on an e-book?  But I am finally happy--today I threw the Nook in the trash and will never again deal with these people.

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Registered: ‎03-09-2010

Re: Why is B&N Customer Service So Bad?

You posted this in the Nook Simple Touch Forum so I "assume" that's the device you have.  Why would you buy an app for it in the first place?  

I have trouble believing that you just tossed the Nook in the trash when you obviously could have sold it.

Enjoy whatever device you replaced your Nook with.  Bye now.

►Without order there is chaos◄
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Registered: ‎11-16-2011
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Re: Why is B&N Customer Service So Bad?

Terrible customer service, agreed. I've got a NST but bought a Nook Tablet when they went on sale.  After they locked down the Tablet with an update at Christmas it became totally useless to me (the Nook app store has far too few apps to be truly of value right now - I bought what I could there, but had to go to Amazon for what I really NEEDED.)  I returned it for refund first week of January.  Since then I've been waiting to get word from BN about that refund, having chatted with CS a couple of times and not getting any answers, emailing and not getting answers, so now I have to find some time during my work day to go some place other than my desk so I can spend who knows how long talking about this with someone.  I'm not happy, at all, and when it comes time to get a new ereader, I absolutely WILL be getting a Kindle because of this experience - I've returned things with Amazon many times and not once had any kind of hassle.  I really wish I didn't have to say it, but I regret getting involved with BN/Nook all together at this point.