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Mary_Jo
Posts: 17
Registered: ‎06-03-2011
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duplicate charges for purchases made Friday to Sunday.

Did anyone else have this problem.  I purchase an app on Friday 10/26 and was double charged.  Purchased a book on Sunday 10/28 and was double charged.  How is this even possible?  The support line reversed the duplicates, but a little wary of making any more purchases until I know this is fixed.  Pain to call and wait for them to do their majic and correct.

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011
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Re: duplicate charges for purchases made Friday to Sunday.

Perhaps you can buy a free book or free app and then check to see if it does two transactions.

 

What happens normally is that there will be a first charge to check if you have money and then a second charge. Perhaps it got confused and charged twice.

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MusicmanGG
Posts: 324
Registered: ‎12-08-2009
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Re: duplicate charges for purchases made Friday to Sunday.

That happended to me too this weekend.  I bought a book and my gift card was double billed.

 

I called customer service and they refunded one.

 

I have bought over 200 books from B & N and this has happened maybe once before.

 

I have purchased an e-book subsequently and was only charged once, so I do not think you have anything to worry about.  But you should always check no matter where or what you buy that the charges go through correctly...