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Contributor
Ahbella
Posts: 5
Registered: ‎12-24-2011

"Free" Apps and Books for Android not Free

I'm getting VERY frusterated with apps and books that are supposed to be free on android and apple but are $2.99 or $.99. Also apps and books that are called "Free!" are not free... 

New User
caesarDD
Posts: 1
Registered: ‎03-30-2012

Re: "Free" Apps and Books for Android not Free

Barnes and Noble chat session concerning the charging of apps that were not free. See our chat conversation below:

   
 

 

 12:27:45 PM :  Daniel Dybowski: Initial Question/Comment: I recently obtained several, of what I thought were free, apps on my Nook Color. However, my American Express card has been charged at least one dollar for these "free" apps. Can you explain this to me?

 

 12:27:50 PM :  System: Welcome to the Barnes & Noble Chatroom.

 

 12:28:15 PM :  System: Chris Will has joined this session!

 

 12:28:15 PM :  System: Connected with Chris Will. Your Reference Number for this chat is 741602.

 

 12:28:15 PM :  System: Thanks for joining us.

 

 12:28:31 PM :  Chris Will: Good day Daniel, thanks for joining Barnes and Noble Digital Chat Support. My name is Chris Will. Let me review the issue.

 

 12:29:46 PM :  Chris Will: Can you please provide me the order number?

 

 12:30:21 PM :  Daniel Dybowski: No order numbers, but I am looking at a reference number for several I will have to provide individually. Will that work?

 

 12:30:35 PM :  Daniel Dybowski: 1. Charge: $1.07
Reference No: 320120850206932450
04402008420 BOOKS, MUSIC OR DVD/V
Merchant Address: 1400 OLD COUNTRY ROAD WESTBURY NY 11590

 

 12:31:04 PM :  Daniel Dybowski: 2. Charge: $1.07
Reference No: 320120850206932451
17436008423 BOOKS, MUSIC OR DVD/V
Merchant Address: 1400 OLD COUNTRY ROAD WESTBURY NY 11590

 

 12:31:26 PM :  Chris Will: Can you please provide me the BN registered email address?

 

 12:31:44 PM :  Daniel Dybowski: caesar_bc@yahoo.com

 

 12:31:51 PM :  Daniel Dybowski: 3. Charge: $1.07
Reference No: 320120850206932452
21130108423 BOOKS, MUSIC OR DVD/V
Merchant Address: 1400 OLD COUNTRY ROAD WESTBURY NY 11590

 

 12:32:33 PM :  Daniel Dybowski: granted - I did actually purchase some that day, but it appears as though the ones that were advertized as "free" apps - ended up charging me.

 

 12:33:01 PM :  Chris Will: Thank you for the information.

 

 12:33:16 PM :  Chris Will: May I know for which apps you were charged?

 

 12:33:29 PM :  Daniel Dybowski: still counting...

 

 12:33:33 PM :  Daniel Dybowski: 4. Charge: $1.07
Reference No: 320120850206932453
95454008448 BOOKS, MUSIC OR DVD/V
Merchant Address: 1400 OLD COUNTRY ROAD WESTBURY NY 11590

 

 12:34:03 PM :  Daniel Dybowski: 5. Charge: $1.07
Reference No: 320120850206932454
71219308423 BOOKS, MUSIC OR DVD/V
Merchant Address: 1400 OLD COUNTRY ROAD WESTBURY NY 11590

 

 12:34:09 PM :  Daniel Dybowski: that's it.

 

 12:35:01 PM :  Chris Will: I will need some time to thoroughly research your problem. Please stay with me and I will do my best to get right back to you.

 

 12:35:10 PM :  Daniel Dybowski: OK

 

 12:37:42 PM :  Daniel Dybowski: Twitter was one
Evernote was another...

 

 12:37:56 PM :  Daniel Dybowski: yup... they charged me for them.

 

 12:38:01 PM :  Chris Will: Thank you for being on hold, I appreciate your patience.

 

 12:38:36 PM :  Daniel Dybowski: Pepperplate was one

 

 12:39:02 PM :  Daniel Dybowski: American Civil War Gazette was another

 

 12:40:18 PM :  Chris Will: As per our inventory, the applications which are charged $1.07 are not free applications, you can check it on BN webpage.

 

 12:40:19 PM :  Daniel Dybowski: actually... I think it was just those four that I shouldn't have been charge for. just 4.

 

 12:40:31 PM :  Chris Will: We apologize for the difficulties and inconvenience you have experienced.

 

 

 

 

 12:41:02 PM :  Daniel Dybowski: so "free" indeed is not free (?).

 

 12:42:13 PM :  Daniel Dybowski: thanks Barnes and Noble for resolving this for me.

 

 12:42:41 PM :  Chris Will: I would request you to contact our voice support team, as we are for technical issues and this issue can be solved by them.

 

 12:42:53 PM :  Daniel Dybowski: of course.

12:43:11 PM :  Chris Will: Please contact Barnes & Noble Customer Service at 1-800-THE-BOOK (843-2665).

 

 12:43:55 PM :  Chris Will: Daniel, Is there anything else I can help you with?

 

 12:44:05 PM :  Daniel Dybowski: no

Bibliophile
bklvr896
Posts: 4,781
Registered: ‎12-31-2009

Re: "Free" Apps and Books for Android not Free


Ahbella wrote:

I'm getting VERY frusterated with apps and books that are supposed to be free on android and apple but are $2.99 or $.99. Also apps and books that are called "Free!" are not free... 


You do realize that those "free" apps on Android and Apple, aren't free, they're paid for by ads.  B&N has chosen primarily not to include ad based apps, so absent being able to make money through the ads in the Apps, the developer is going to charge the user.  After all, for the most part, they're not creating these Apps for free.

Contributor
BarryV
Posts: 10
Registered: ‎12-27-2011
0 Kudos

Re: "Free" Apps and Books for Android not Free


bklvr896 wrote:

Ahbella wrote:

I'm getting VERY frusterated with apps and books that are supposed to be free on android and apple but are $2.99 or $.99. Also apps and books that are called "Free!" are not free... 


You do realize that those "free" apps on Android and Apple, aren't free, they're paid for by ads.  B&N has chosen primarily not to include ad based apps, so absent being able to make money through the ads in the Apps, the developer is going to charge the user.  After all, for the most part, they're not creating these Apps for free.


It is very eazy to turn off the ads on an Android tablet!!! 

It would be nice to beable to try  the apps that B&N offers before buying them.

Just a thought.

Barry