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tinapmann
Posts: 7
Registered: ‎12-02-2010
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words with friends

I purchased words with friends a few months ago. Began having trouble with it freezing and not submitting my play. So i read somwhere to delete and reinstall, but i got charged again. When i asked BN for help they gave me a refund but also took the app away from me, stating because i manually deleted the app it was my fault. So far no resolution even tbough i gave them the original order number. They expect me to pay twice. Suggestions?
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Schwa
Posts: 795
Registered: ‎11-18-2010
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Re: words with friends

What you actually should have done was archive the app and then re-download it.  Also, if you did not know, you can check for updates to all your apps in the app section of your device.  The button is near the top right. You may get a list of apps that have updates available. I usually check once a week.

 

As far as the CS runaround, try calling again and talking to someone else and mention that you meant to archive and not delete.  On paper, they officially don't have to do anything for you when you delete an item, but it's possible to appeal to a supervisor.

 

In any case, when you get WWF back, your games will still be there, they are saved on WWF's servers  :smileyhappy: