Nook Won't Charge!

[ljteach]

So I had stored my nook for about a week without using it. I went to read it yesterday and it had a "critical battery alert" message. I of course plugged it into the wall charger and let it charge over night (the charging light was on). This morning still nothing, the same "critical battery alert" message. I tried holding down the power button for 20 seconds, and removing the battery and replacing. Nothing will make the message disappear and it won't turn on. 

Any ideas? Has anyone had this happen to them? Help!

[GeoffreyF]

First: see if you can find someone with a similar charger and see if that works.   an iPhone charger or late model Black berry charger or Motorola Droid charger all should be fine.   If it works, you have a bum charger.

Call customer service and see if you can get a replacement charger or battery.  My guess is that it's the battery.

Something to know.   With all these devices it is essential to charge them up 100% (until the yellow light goes out) when they are fresh out of the box before using them off the charger.  This is a one time requirement but it is important.    If you did not do this ... don't tell customer service but do it when you get that new battery.

I would also try charging it on the wall charger for at least 4 hours.  Then unplug it and use it for about an hour and plug it in.  That might get it right but it might not.

[eagleSB]

This sounds like the battery completely died while displaying the alert.  The nook will not charge if the battery is completely discharged and it will continue to display the last image.  Try this:

1. remove the battery
2. plug in the nook
3. turn it on without the battery.  it should boot up
4. once it is completely booted up, put the battery back in.  do not turn it off or unplug it.
5. let the nook fully charge.

This should help.

[BartleyR7]

---

GeoffreyF wrote:

Something to know.   With all these devices it is essential to charge them up 100% (until the yellow light goes out) when they are fresh out of the box before using them off the charger.  This is a one time requirement but it is important.    If you did not do this ... don't tell customer service but do it when you get that new battery.

---

This is not as important as GeoffreyF would lead you to believe.  If you didn't do this, just run it down to 0% then charge to 100%.  This is all that is necessary to recalibrate the battery reporting circuitry.

See the post below for more details.

http://bookclubs.barnesandnoble.com/t5/eBooks-Help-Board/A-Sane-Thread-on-Battery-Life/m-p/476247#M3...

[Candyuxable]

My nook has the same problem! Should I get a replacement nook? It only charged to the minimum the last few days and now it won't charge! I left it charging all night and it still does'nt charge!

[Dee96]

I have not used my nook in some time and now that I need to catch up on my summer reading my nook will not stay on!!

I charged it over night and as soon as I unplug form the charger it shuts down, anybody have any suggestions?? I have a question mark in the battery signal..thank you

[icebike]

Dee96 wrote:

I have not used my nook in some time and now that I need to catch up on my summer reading my nook will not stay on!!

I charged it over night and as soon as I unplug form the charger it shuts down, anybody have any suggestions?? I have a question mark in the battery signal..thank you

Remember that the nook can't charge when it is OFF. 

If you simply plug it in, it should boot up, but if you then turn it off again it won't charge.

So plug it in, and see if it boots up.  Don't expect the charge light to come on for half an hour or more if your nook is fully depleted, and don't mistake that for a fully charged nook. 

If that does not work:

Use the following procedure to restore functionality to an unresponsive NOOK.

Initial conditions:  Ensure NOOK is properly ejected or unplugged from any AC outlet or USB power source prior to performing this procedure. You will need a clear space with good lighting as there are small parts which may become lost in the battery removal portion of this procedure. 

Equipment: (1) Jewelers screwdriver (Phillips-head size 0 or 00), (1) USB cord w/charger.

1)      Remove NOOK back plate to expose battery.  To do this, find the tab on the bottom of your NOOK, near the Micro-USB slot. Gently pull away the back-plate from your NOOK until the back plate is fully removed.  A click will be heard indicating the back plate has been properly separated from the device.

2)      Upon proper removal of back plate, the battery will be exposed. The following step will have you remove the screw which holds the battery in place. Using the specified screwdriver, loosen the battery securing screw which holds the battery in place (Counter-clockwise to loosen). Continue loosening until screw can be completely removed.

Caution: The battery securing screw is very small and can be easily lost, proper lighting and a flat clean surface is recommended.

3)      Remove the battery from the NOOK for 15-30 minutes.

4)      Once the battery is removed, hold the power button down for 45-60 seconds.  This ensures the NOOK will receive a final shutdown command and discharges all residual power.

5)      After 15-30 minutes has elapsed re-insert battery into NOOK and re-install battery securing screw.

6)      At this point you should fully charge your NOOK using your NOOK USB and charger with any standard AC wall outlet.  Charging can take up to 4 hours so be patient. At some point in the charging process the charging LED should illuminate and your E-Ink display may cycle on and off.

Upon successful completion of this procedure your NOOK should be returned to a normal working status. If a “?” is displayed in the battery icon, it is recommended you insert a different NOOK battery momentarily then re-insert the original battery to clear the “?.”

[Doug_Pardee Distinguished Bibliophile]

Dee96 wrote:

I have not used my nook in some time and now that I need to catch up on my summer reading my nook will not stay on!!

I charged it over night and as soon as I unplug form the charger it shuts down, anybody have any suggestions?? I have a question mark in the battery signal..thank you

Call Customer Service at 1-800-THE-BOOK (1-800-843-2665), option 2 for Digital Support.

They can help you work through the diagnosis, and they can ship you a replacement battery. We can't.

Chances are you've killed your battery by leaving it uncharged for too long. The question mark means that the NOOK is not seeing any power from the battery.

[amarose]

The removing battery/plugging it in and turning it on, replacing battery steps worked perfectly for me.

Thanks!