05-27-2010 08:24 PM
If there is an issue with cracked buttons, please contact our Customer Service Team at 1-800-THE-BOOK (1-800-843-2665) and choose option 2 for Digital Support.
06-01-2010 12:00 AM
My turn page on both sides became cracked about a couple of weeks ago.
As soon as it happened I went into a BN to see what they can do since I have the 2 year warranty.
They replaced it within 10 minutes NO HASSLE.
If anyone has a warranty go replace it!!
I was told that the original shipment of nooks were made of different plastic that a later batch.
I don't know if they will replace it as part of a 1-year manufacturer warranty so if anyone tries it just let me know!!
Have fun shopping!
06-01-2010 12:15 AM
Not to be ----- (what's the word?).
But if you have done a search and you'll see that a lot of people had cracked forward buttons and got it replaced for free easily, no hassle. B&N knows this problem and they had it remendied just like you said, and yes of course it's under the warranty - it's their fault and it's a known issue hence why it was no hassle thing. :-)
Glad you got it replaced though!