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New User
Debi-B
Posts: 1
Registered: ‎07-18-2010
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page turn just cracked

Has this happened to anyone?  Reading my nook and pressed to turn the page and "crack" WTF

gqb
Inspired Scribe
gqb
Posts: 1,523
Registered: ‎01-30-2010
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Re: page turn just cracked

Contact B&N Customer Service.   This is a known problem.  If you do a search up at the upper right of this page, you'll find lots of threads on it.

 

Just make sure you have all your my documents files backed up.  They should replace your nook.

Inspired Wordsmith
icebike
Posts: 4,434
Registered: ‎11-30-2009
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Re: page turn just cracked

Very common problem, especially on early nooks.

 

Which is why we use the swipe feature to turn the page.

 

But it is covered by warranty, free cross-shipped replacement.  Call CS.

Wordsmith
h2oskierc
Posts: 292
Registered: ‎07-07-2010
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Re: page turn just cracked

 


icebike wrote:

Very common problem, especially on early nooks.

 

Which is why we use the swipe feature to turn the page.

 

But it is covered by warranty, free cross-shipped replacement.  Call CS.


 

 

I love the nook, and have always been a B&N fan, but a user shouldn't have to use the swipe page turning because the buttons will crack.  

 

At least B&N takes care of people with the problem.

 

Does anybody who has gotten a replacement know if they changed materials at all in the newer models to prevent the cracking?

Inspired Wordsmith
icebike
Posts: 4,434
Registered: ‎11-30-2009
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Re: page turn just cracked

There is some evidence the materials have changed.  Search is your friend.  Look for "4 tabs".

 

I would reword your other protestation to be:

 

"A user shouldn't have to use the buttons when swipe is easier, faster, quieter, can be done with on hand).  Swipe is not a "second class" option. Buttons are.