03-15-2010 09:44 PM
All that I can do is recount my experience with B&N help online and calling shortly after I bought my nook.
Evidently there were enough people having problems with nook that the server crashed for 4 days; recounted to me by a nook tech after I finally got through via telephone. AFTER, calling over and over for several days and getting a message about them having excessive numbers of phone calls on the my nook line and therefore excessive waiting times.
After the server was up, all my user data had been corrupted, and I had to go back in, erase and reenter all my user account info. I was starting to wonder what I had gotten into. This was before day 7 on the 14 day clock and I was wondering about a Kindle swap myself.
03-15-2010 09:58 PM
well I get 3 days & sorry that's not the 10 days they advertise & I read about an hour a day so what happens the other 69 hours out of 72, the thing just burns up energy in the sleep mode? that ridiculous....
Every electronic device I have discharges even when not in use. My PDA, my iPod Touch, my iPod, my cell phone. I suspect if I left my computer unplugged for any length of time, it would discharge also.
They may have been optimistic with the 10 days or giving the time under the best possible scenarios, pretty much like every other company out there. Car Dealers and mileage, weight loss companies and spokespersons. They probably should have given it reading time. I've not tried it, but I can probably get 8-10 days with about an hour of reading each day, I get 3-4 days at 4-6 hours of reading a day. Since I'm normally at home, I just plug it in at night, next to my cell phone which I have to charge about every other day and I don't use it as frequently as I do the Nook.
That said, contact CS and explain the problem.
03-15-2010 10:15 PM
Things that can help the original poster:
- Dim the bottom screen.
- Make the bottom screen turn off faster.
- Leave it in airplane mode unless you need to be online.
- Make sure the battery screw in fully in.
- Try not to needlessly jolt the device.
- If battery wiggles or moves then use a sliver of business card paper to fill the gap.
- Once you have set the wifi settings just use Airplane mode to turn it on and off.
In general when you get your new nook you'll be touching it a lot an going into every screen and menu to play with it. This is not normal battery usage. Normal read time usage is waking the nook up, going into your book and just reading your book. I'm sure you'll find that you'll nook is wicked cool.
03-17-2010 01:56 PM
Never have had my Nook freeze or not open a book. For that, the battery life is horrid. When in use, I lose 7%-10% per hour. Have been on the phone with CS several times and they finally put me on a waiting list for a new battery.
They say 10 days, but I get 2. I am doing everything I can to conserve battery life short of simply not using the device. I can understand BN being a bit reaching with their 10 day estimate, but the advertising team being off by 80% is a little much to take.
Sounds like I am not alone in my experience with the Nook so far. It is my hope Customer Service can help correct the issues now.
03-17-2010 06:46 PM
the battery life is horrid. When in use, I lose 7%-10% per hour.
Interesting, the variety of experiences that people have with the nook.
I read for a couple hours a day, and let the nook sleep the rest of the day, and it'd last me about a week on a charge. Airplane mode off, Wi-Fi available.
Not that I let it go that long… lithium batteries like to be kept topped off, so I recharge it every couple of days (it's usually down to about 75% by then).
03-17-2010 07:51 PM
Mine lasts several days if I keep the reading to 1-2 hours per day. I did start out like I do my phones though, COMPLETE charge, including the trickle that tops it off, let it discharge fully, charge again fully and repeat the process 2 more times.
Now, it doesn't matter what the fuel tank is on, I can charge and it runs fine. I easily get more than a week now.