B&N Bookseller
Posts: 179
Registered: ‎10-25-2006
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Bringing Technology Into Real Life

After working in technology retail several years, I have seen a lot of the "gadgets" and technology "grow up". In addition to that, I had a father who was a programmer/consultant dating back to the 70's. It is extremely interesting to look back on the growth and what was considered simply interesting has now come to fruition in usability. I firmly believe that we have gotten to the point where the technologies have finally "blended" and impact efficiencies and business services (in some ways) beyond belief.

What amazes me though is how so many (especially in the business world) shy away from technology. I still see alot of things done on paper which blows me away. In my recent position I spent over a year filling out a large paper form for daily sales figures. I finally said enough is enough and placed the whole thing on a spreadsheet for the entire year. My boss was blown away and extremely pleased with the amount of time this was saving in addition to the increased accuracy of calculations. In addition to that, my wife is in Real Estate and I assist her with administrative tasks. One of the most cumbersom tasks in that industry is document retention and exchange. Anyone who has ever purchased property knows you can end up with a "war and peace" sized file. Her state has a system that digitizes all of this and even allows professionals to grant customers a log in to their transaction. It's a great system that I took the time to learn on my own and have used it on several occassions. Customers are amazed and find it very useful. Here's the kicker, I find maybe 1 in 20 actually use the system. They flat out tell ou they don't use it and ask to have things mailed (not even emailed) or faxed.

When it comes to technology in business I firmly believe this is where the "80/20 Principle" comes into play. Taking the time to learn how to use the technologies such as email, the internet, so forth and so on takes time but the return later on is huge.

Just some thoughts.

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