While we increased production based on the high consumer interest, we’ve sold out of our initial nook allotment available for delivery before the holidays.
All customers ordering a nook beginning today, November 20 should expect their devices to ship beginning the week of January 4, 2010.
Update: Customers ordering nook beginning today, November 30, should expect their devices to ship on or around Jan. 11, 2010.
To assist those customers who are purchasing nooks as holiday gifts, we have created a special holiday certificate, noting an expected January ship date. Beginning today, any customer pre-ordering nook as a gift will have the option to receive a special certificate at no cost -- either in-store or via mail, for those pre-ordering online.
We continue to ramp up nook supply to meet the demand in the New Year. We’re committed to providing timely updates to our customers on expected nook availability and will do so through in-store, online and our direct-to-customer communications throughout the holiday season.
I preordered a nook on 11-15 and this AM found out our credit card had been compromised,- sopme one had bought a ticket on aeroflot in Russia with my cc! Well the number has been canceled- I called B and N to see if I could change the credit card that my nook is be held with and cutomer service said "No- when the nook was about to be shipped they would run my CC again and if it declines they would contact me to arrange alternative payment." I knew the card is going to decline and concerned it would hold up my shipment I canceled my order and reordered with my new card- Needless to say,now I wont get my Nook till Jan 
- I have a few more real books I have to get through anyways before the new year but I am pissed- at the person who stole my number , and at B&N's customer service ( or lack there of)
Can't believe how popular this product has become. I ended up buying all my employees (25 of them) the Kindle from Amazon just because I wanted my employees to have it on the holiday. I contacted both B&N and Amazon to get price quotes for a large order and never even heard back from B&N. Amazon was extremely responsive.
Congrats to B&N for coming out with what looks like a great product. Unfortunately I think their market department and customer service department didn't do them any favors. I own a research/marketing firm thus the reason we buy 10,000 books a year, and we'd never recommend announcing a product like this before it's available. This gives Amazon and Sony a heads up on how to improve their product and put together an update for the holiday season. I was told by Amazon that the update is coming, which is why we bought all the units from them.
Hopefully this works out for everyone.
