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ps56k
Posts: 630
Registered: 10-24-2009
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Apples & Oranges

[ Edited ]

In reading thru that various questions, answers, discussions, and related dialogs - I realize that the intro of the Nook with it's variety of "potential" features has made it a much more complex "learning issue" compared to the Kindle.

 

What I mean is - for those not deeply embedded with the world of technology, they appear to be confused by the myriad of technical details (that are not really answered by B&N yet) and therefore are asking very basic learning questions, along with quoting mis-information and related threads...

 

I find this interesting from a teaching, instructional, and customer education standpoint. 

 

Each of the techy items really has to be explained to the masses that will treat the Nook (or Kindle for that matter) like a toaster....

This became apparent to me as I've read several messages regarding ATT 3G vs WiFi - and several posters consider them to be the same thing.   Also, the whole "format" issue, and the DRM hydra makes it impossible to really understand what the Nook will support and how to explain it in simple terms.  The Admins have just been quoting the marketing sheet in front of them, and have no real world knowledge of the product any more than any other reader of the forum....

 

SO - it really is an uphill challenge to educate the potential Nook customer on the basics of the technologies involved such as:

 

ATT 3G

WiFi

Different ebook formats - supported & not supported

Different DRM security methods - supported & not supported

Downloading to PC and USB sideloading to Nook

Buying books from B&N - logistics, gift cards, membership, etc

Getting books from other sources, libraries, online stores

International restrictions - technical vs legal & copyrights

Multiple platforms for ereading of B&N books

 

Frequent Contributor
joeypore
Posts: 210
Registered: 10-24-2009
0

Re: Apples & Oranges

Yep.

 

Thing is, if Barnes and Noble just talked about the features that were "basic," it wouldn't set itself apart.

 

Most people that I know that aren't technical, if they hear something like "Wi-Fi and 3G," even if they don't know what it means, they'll probably get it because it has Wi-Fi and something else doesn't.

 

But yes, I completely agree. They need to emphasize the main selling points of the Nook, and set apart the more technical features for the additional things.

 

The top line features need to be, "Paper-like Display," "No Computer Required," "Read Almost Any Ebook or Document on it," and "Download Books Anywhere There's a Cell Phone signal," not, "3G AND Wi-Fi" or "Supports EPUB, PDF, etc."

 

However, it's also possible that B&N knows the people pre-ordering and the ones picking this up early are the ones that know the eReader market and know waht they're looking for. I'm sure they'll market it better later on.

 

As a story I read said, a typical mom is going to walk into a Barnes & Noble store for a book, see the Nook and check it out, maybe ask questions and say "oh, that's interesting, but I...[insert reasons to keep paper copies, render the Nook too expensive, etc.], and then walk out with the book she intended to buy.

 

The eReader market is too restrictive right now to sell to an every day consumer. The main two prohivitives:

- The Price, both the device and eBooks are just too expesive to be appealing [If you're giving up a physical copy, it needs to be a LOT cheaper]

- The Restrictions, such as Lending. - Now, yes, there is a lending feauture, but being that you can only lend a book once and that's it, makes this absolutely ridiculous. I'll send a book that I read to a friend in California and get it back 5 or 6 months later, after his friend's friends have read it too. Lending to one person, only once, for a limited amount of time, that's stupid, and it's not worth it.

 

Inspired Wordsmith
Sunltcloud
Posts: 933
Registered: 10-19-2006

Re: Apples & Oranges

 

As one who belongs to the masses I want to thank you for your thoughtful condescending post. I thought we all came here to be supportive. I thought we would post questions and receive answers. I thought that, maybe, those with higher technical education would be kind and helpful to those who stumble through the world of online education with minimal understanding of the digital revolution. I thought we wanted to instill a sense of wonder when it comes to innovation, a sense of adventure maybe. And most of all, I thought we came here because we love to read and want to be ready when nook appears. Well, I guess I was wrong. Now I'll go and stick a fork in my toaster. I wonder what will happen if I have a senior moment and stick the fork in my kindle? Will my kindle explode? Will it call 911? Or will it automatically order all books with "fork" in the title?
Each of the techy items really has to be explained to the masses that will treat the Nook (or Kindle for that matter) like a toaster....

ps56k wrote:

In reading thru that various questions, answers, discussions, and related dialogs - I realize that the intro of the Nook with it's variety of "potential" features has made it a much more complex "learning issue" compared to the Kindle.

 

What I mean is - for those not deeply embedded with the world of technology, they appear to be confused by the myriad of technical details (that are not really answered by B&N yet) and therefore are asking very basic learning questions, along with quoting mis-information and related threads...

 

I find this interesting from a teaching, instructional, and customer education standpoint. 

 

Each of the techy items really has to be explained to the masses that will treat the Nook (or Kindle for that matter) like a toaster....

This became apparent to me as I've read several messages regarding ATT 3G vs WiFi - and several posters consider them to be the same thing.   Also, the whole "format" issue, and the DRM hydra makes it impossible to really understand what the Nook will support and how to explain it in simple terms.  The Admins have just been quoting the marketing sheet in front of them, and have no real world knowledge of the product any more than any other reader of the forum....

 

SO - it really is an uphill challenge to educate the potential Nook customer on the basics of the technologies involved such as:

 

ATT 3G

WiFi

Different ebook formats - supported & not supported

Different DRM security methods - supported & not supported

Downloading to PC and USB sideloading to Nook

Buying books from B&N - logistics, gift cards, membership, etc

Getting books from other sources, libraries, online stores

International restrictions - technical vs legal & copyrights

Multiple platforms for ereading of B&N books

 


 

 

Frequent Contributor
joeypore
Posts: 210
Registered: 10-24-2009
0

Re: Apples & Oranges

 


Sunltcloud wrote:

 

As one who belongs to the masses I want to thank you for your thoughtful condescending post. I thought we all came here to be supportive. I thought we would post questions and receive answers. I thought that, maybe, those with higher technical education would be kind and helpful to those who stumble through the world of online education with minimal understanding of the digital revolution. I thought we wanted to instill a sense of wonder when it comes to innovation, a sense of adventure maybe. And most of all, I thought we came here because we love to read and want to be ready when nook appears. Well, I guess I was wrong. Now I'll go and stick a fork in my toaster. I wonder what will happen if I have a senior moment and stick the fork in my kindle? Will my kindle explode? Will it call 911? Or will it automatically order all books with "fork" in the title?
Each of the techy items really has to be explained to the masses that will treat the Nook (or Kindle for that matter) like a toaster....

 

 


Umm.... Why does this sound like you're offended?
This was directed toward B&N, not toward general people...

 

 

Inspired Wordsmith
Sunltcloud
Posts: 933
Registered: 10-19-2006
0

Re: Apples & Oranges

 

Ummm..... I am offended. Just a bit, though. Why? I guess I don't like to be talked down to.
"Each of the techy items really has to be explained to the masses that will treat the Nook (or Kindle for that matter) like a toaster......"
The above is a passive sentence, a general assessment of a situation, not directed toward B&N. And while it - technically - is not directed toward the masses either, but deals with the masses, I see it as a combination lecture/putdown.
We (the masses = the confused posters) are "asking very basic learning questions, along with quoting mis-information and related threads...." In other words, we (potential Nook customers) have to be educated "on the basics of the technologies involved such as:"
Again, not directly addrressed to B&N. An admonition, perhaps. As for the "such as:" items -  true, they are discussed in various threads and occasionally mis-information has been disseminated, but isn't this how we learn? We ask. We discuss. We make observations. We conclude. In the end we will be, I hope, better educated. And since the poster seems to be quite knowledgeable about technologies involved in an ereader, rather than inferring negligence by B&N Admins, he could have given us the benefit of his knowledge without the toaster image.
So, yes, I am offended. Not in a big way though. I like learning new things. I enjoy being taught by those who know more than I do. I am thrilled to sit at my computer, searching out information about DRM security methods and about formats that are supported by nook. I own a kindle, a netbook, a laptop, a desktop, a cell phone, a landline, printers, a washer, a dryer, a microwave, a car, a digital music player, a TV, a DVD player, a refrigerator, an answering machine, several electric tools and a few minor digital gadgets, and yes, a toaster. And I have to admit that I don't know as much as I would like to about the technology behind most of them. That's why I keep all instruction pamphlets. That's why I get confused and make mistakes. Well, just the other day I programmed the wrong tire size into my cycling computer. And pssst - don't tell anybody, I burned my toast this morning.



Sunltcloud wrote:

 

As one who belongs to the masses I want to thank you for your thoughtful condescending post. I thought we all came here to be supportive. I thought we would post questions and receive answers. I thought that, maybe, those with higher technical education would be kind and helpful to those who stumble through the world of online education with minimal understanding of the digital revolution. I thought we wanted to instill a sense of wonder when it comes to innovation, a sense of adventure maybe. And most of all, I thought we came here because we love to read and want to be ready when nook appears. Well, I guess I was wrong. Now I'll go and stick a fork in my toaster. I wonder what will happen if I have a senior moment and stick the fork in my kindle? Will my kindle explode? Will it call 911? Or will it automatically order all books with "fork" in the title?
Each of the techy items really has to be explained to the masses that will treat the Nook (or Kindle for that matter) like a toaster....

 

 


joeypore wrote:
Umm.... Why does this sound like you're offended?
This was directed toward B&N, not toward general people...

 

 


 

 

Frequent Contributor
joeypore
Posts: 210
Registered: 10-24-2009
0

Re: Apples & Oranges

Yes, the general masses were mentioned,... but that's like saying, these 1st graders are being taught by their teachers so their parents need to explain to these kids how to clean up like putting on their shoes.

 

The naive people / people lacking knowledge are mentioned, but the problem is with the teachers [lack of information being provided by B&N], not the students [who want to learn, in this example anyway].

 

So, please, don't take offense to it.

 

A toaster is something that everyone knows how to use, and if something of this technicality can be explained / taught with a similar ease of use, that's a good thing.

 

By no means does it sound like this person was trying to insult those who aren't as informed...

 

It's merely constructive criticism to the people who should be providing all this information up-front, in plain English, instead of leaving it up to the tech-saavy people out there to decipher it and try to re-interpret based on what B&N actually IS giving us.