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Detritus
Posts: 15
Registered: ‎01-25-2010
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Accepted Solution

CANNOT GET TO MENU OF BOOKS

I UPDATED TO 1.2. NOW, WHEN I TRY TO ACCESS MY LIBRARY, I CANNOT GET TO THE LIST. IT SHOWS THAT IT IS LOOKING FOR NEW ADDITIONS, THEN EXITS DIRECTLY TO THE DESKTOP. HOW CAN I GET TO MY BOOKS? MY B&N DOWNLOADS AND MY DOCUMENTS, NEITHER SHOW UP.

Contributor
Detritus
Posts: 15
Registered: ‎01-25-2010
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Re: CANNOT GET TO MENU OF BOOKS

I TRIED SOMETHING THAT SEEMS TO HAVE WORKED. I HOOKED UP THE USB AND REMOVED ALL MY DOCUMENTS TO A FOLDER ON THE COMPUTER. THEN I PUT THE NOOK TO SLEEP AND THEN WOKE IT UP. IT CAME BACK SHOWING THE B&N LIBRARY. SEEMED TO WORK FINE. THEN I COPIED ALL THE FILES BACK TO MY DOCUMENTS. NOW IT APPEARS TO BE WORKING.

 

(PLEASE FORGIVE THE ALL CAPS. I WORK IN ALL CAPS AS A DRAFTSMAN.)

 

HOPE THIS HELPS ANYONE ELSE WHO HAS THIS HAPPEN.

New User
Alleran
Posts: 1
Registered: ‎02-05-2010
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Re: CANNOT GET TO MENU OF BOOKS

I seem to be having the same problem as well.  I click on the "my library" icon and the e-ink screen flashes to "Checking for new items".  A second later it then flashes to the  big n in the iddle of the screen main page.  Also the touch screen does not go to the library sub screen It just stays on the main 5 button screen when you hit my library.  But all the other buttons work just fine.

Contributor
HappyNook
Posts: 7
Registered: ‎02-05-2010
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Re: CANNOT GET TO MENU OF BOOKS

[ Edited ]

I followed your instructions and now my B&N Library comes up but it won't bring up My Documents lists - it tries but ends up on the "n" page just like the library used to do.

 

Seems like it can only open up one or the other.

 

On the other hand, by clicking on "reading now" I can get to an ebook that is a My Document - so they are in there somewhere. :smileyhappy:

Reader
Asculto
Posts: 3
Registered: ‎02-05-2010
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Re: CANNOT GET TO MENU OF BOOKS

I have the same problem. Tried your fix. It works, but only when I load one document. If I load all my pdf files back, problem reoccurs. I can open the pdfs when hooled up by USB. This is an issue that BN must fix. Work around is not acceptable.

Contributor
genierenae
Posts: 6
Registered: ‎02-05-2010
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Re: CANNOT GET TO MENU OF BOOKS

I am having the same problem.... did the fix above, now I can't get my documents.

Contributor
Detritus
Posts: 15
Registered: ‎01-25-2010
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Re: CANNOT GET TO MENU OF BOOKS

ASCULTO, I AGREE. IT NEEDS TO BE ADDRESSED. I WAS JUST TRYING TO FIND SOMETHING THAT MIGHT WORK. SO FAR IT HAS WORKED FOR ME. I AM SORRY TO HEAR IT DID NOT FOR OTHERS. BUT YOU ARE CORRECT ABOUT IT NEEDS BEING FIXED.

Contributor
HappyNook
Posts: 7
Registered: ‎02-05-2010
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Re: CANNOT GET TO MENU OF BOOKS

I just spoke to Tech Support and they totally helped me out.

 

The problem was that the documents on my Nook got corrupted during the software upgrade.

When the Nook tries to open a corrupted document it is designed to stop trying and go back to the wallpaper page.

 

What I had to do was remove all of the documents from my Nook.

 

Then I had to reload my Nook with my original documents - not the ones I had copied back to my computer from my upgraded Nook (the ones that got corrupted during the upgrade).

 

Now everything works great! :smileyhappy:

Contributor
Detritus
Posts: 15
Registered: ‎01-25-2010
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Re: CANNOT GET TO MENU OF BOOKS

THANK YOU!!

New User
zackorsborn
Posts: 3
Registered: ‎02-05-2010
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Re: CANNOT GET TO MENU OF BOOKS

Thank you so much!

New User
Freakin
Posts: 2
Registered: ‎02-05-2010
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Re: CANNOT GET TO MENU OF BOOKS

same experience here.  I made a new thread to caution people to backup first before manually doing the update

Frequent Contributor
Delenn1
Posts: 168
Registered: ‎11-17-2009
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Re: CANNOT GET TO MENU OF BOOKS

Thanks!  I was starting get really annoyed.

New User
aqueen
Posts: 3
Registered: ‎02-05-2010
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Re: CANNOT GET TO MENU OF BOOKS

That would have been great except my whole reason for getting the nook was to free up some space on my laptop which I used for almost all pdf files.....So once I did ERASED them....I cant even belive this happened..I guess its my own fault for not saving them and having to much faith in something working right the first time around...