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Posts: 15
Registered: ‎10-21-2009
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If you buy online can you return in store?

[ Edited ]

Just wondering for those of us with pre-orders.  If we decide we don't like it or do not open it before the 14 day period, will we be able to return the nook at a BN store or does the return have to be online as well?

Distinguished Correspondent
Posts: 148
Registered: ‎10-25-2006
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Re: If you buy online can you return in store?

Excellent question, juj 1n -- You would be able to return the device to any B&N store during the 14-day period, along with the packing slip, for a full refund. The only condition is that if the device had been opened, there would be a 10% restocking fee.

Posts: 6
Registered: ‎10-22-2009
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Re: If you buy online can you return in store?

I find this interesting, because with the other readers (Sony, Kindle, etc...) you can try them for 30 days and decide if you would like to return them without restocking  fee.  A 10% restocking fee is $26... which is lame if someone buys the product and is disappointed.  Yes it is great that you can try it in stores, but I am not sure that it will be enough time for me to be sure that it works the way I like.  It isn't until I've read a full book on it that I know how well it functions and how I like the setup of it.