Network unavailable

[BigHeadDog]

My nook is on 1.1.0 and since yesterday whenever I tried to check for new B&N content there is an error message saying network unavailable. I had turned on hotspot shield when i purchased the free ebook from b&n and unable to download it to my nook. Any1 having this problem as well???btw before i upgrade my fw to 1.1.0 i had no problems in using wifi and downloading new b&n content and also the new 1.1.0 fw but dunno how come in 2010 i am having so many problems in nook. can someone help???

[FrogAlum]

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BigHeadDog wrote:

My nook is on 1.1.0 and since yesterday whenever I tried to check for new B&N content there is an error message saying network unavailable. I had turned on hotspot shield when i purchased the free ebook from b&n and unable to download it to my nook. Any1 having this problem as well???btw before i upgrade my fw to 1.1.0 i had no problems in using wifi and downloading new b&n content and also the new 1.1.0 fw but dunno how come in 2010 i am having so many problems in nook. can someone help???

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You might try these posts found with the search function:  http://bookclubs.barnesandnoble.com/t5/forums/searchpage/tab/message?q=network+unavailable#message-l...

[BigHeadDog]

tried to read the under the search but no definite answer...someone told me to change my cc to visa. i tried and the same thing happens. how many days does b&n needs to authorize my cc???

[NetminderMom]

After succesfully downloading two books, I now get Network Unavailable as well.  I tried the 1-800-843-8665 digital support number given to another post and it was not a viable number.  Anyone have any suggestions?

[Josh_W]

Sorry about that, the number should be 1-800-843-2665 (1-800-THE-BOOK).

Before calling, you may want to try going into your Barnes & Noble online account and reentering your credit card and billing address information.  I've seen some feedback where this has helped when someone gets the "unable to connect" error. 

[BigHeadDog]

can kindly post up the solution once b&n has adviced?

thanks.

[JetDr]

Well B&N tech support blamed it on my network.  I then politely state that I disagree with them because every other wifi device in my house is able to connect.  These are the items I have connected to my wireless iPods, Wii, Xbox360, Laptops, Printers, Blue Ray, and the other stuff that I'm forgetting.

I'm using DD-WRT on both my router and my ap.   I have WPA2/AES and only allow mac address that I know onto my wireless.   My nook tells me that it's connected but when I actually go and try to purchase or browse.  I receive the "Network unavailable"

[BigHeadDog]

btw what fw r u having? mine is 1.1.0...no idea what am i going to do now...now can only side load it to my documents once download from b&n website...

[JetDr]

FW is 1.1.1

[BigHeadDog]

btw are u staying at the US or overseas???wondering how come 1.1.1 has this kind of problem as well...can someone direct me where can i get the 1.1.1 to upgrade to from 1.1.0

[JetDr]

I'm in the US.

[BigHeadDog]

i tried to change my cc to visa, pw to b&n account(successful). but unable to unregister as i think the problem will be solved once i unregister and register again sigh...any help is needed here...

[BigHeadDog]

i think i will downgrade to 1.0.0 then to 1.1.1 manually...

[icebike]

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BigHeadDog wrote:

i tried to change my cc to visa, pw to b&n account(successful). but unable to unregister as i think the problem will be solved once i unregister and register again sigh...any help is needed here...

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There were a couple other posts that suggest totally re-entering your account info on the web site, including removing and then re-adding your default CC solved this problem for others.

One guy even purchased an ebook (something cheap I presume) after doing this and from then on all worked correctly.

I'm not sure I would downgrade the OS, that seems like throwing gas on the fire if you ask me.

I might consider doing a factory reset (you will lose all content and have to re-download), but that

could leave you with nothing to read if you can't get downloading working.

[BigHeadDog]

i might try to reset to factory setting or purchase a new ebook...what u suggest? the funny thing is that i am able to download all my daily etc except the download new b&n contents lol...

[BigHeadDog]

tried to purchase an ebook successfully but still unable to check for new b&n content. so now got to side load it to nook...

[Gaspode]

Yep - Having to Side load too ..

I really think its due to the location ...

Yep - exactly the same - Cant connect to the library via wifi from outside the US.

BUT - It specifically says on the web site you can - theres now a fair chunk of us reporting this - Can we get the admins on this because Tech support have no Idea,

G.

[Ro_Ro]

When I click on "Check for new B&N content" in My Library on my nook, I get the message "Checking for New Items. This will only take a moment". It then fails with the message "Network Unavailable. Please make sure you have network connectivity."

The strange thing is this - I know I do have Network connectivity because I can click on "Shop", then "Search" and do a Search for "clive cussler"  the Nook will successfully connect on my WiFi and report

Search Results

Products matching "clive cussler"

Displaying 1-10 of 24

Note: I am traveling outside USA. I understand from reading the FAQ's that while outside the USA, your already purchased books can be downloaded but you cannot make new purchases while outside the USA.

Does anyone else have this same problem and know a fix ? Please do share!

[BigHeadDog]

im staying outside US and i have been using hotspot shield to purchase b&n ebooks and load into my nook. everything works well when i got it last mth but recently im having the network unavailble. problem. im having the same problem as u

[Gaspode]

Yep - exactly the same - Cant connect to the library via wifi from outside the US.

BUT - It specifically says on the web site you can - theres now a fair chunk of us reporting this - Can we get the admins on this because Tech support have no Idea,

G.