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rplex
Posts: 6
Registered: ‎01-05-2010
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Nook Unable to Open Book

Just got my Nook! I had bought Superfreakomics, and for some reason, it is the only that my Nook cannot open. Everytime I try, it formats for a while, and then I get a message "Unable to open book." Anyone else have this problem? Will I be able to get a refund or redownload the book for free? Thanks!!
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FrogAlum
Posts: 3,425
Registered: ‎12-25-2009
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Re: Nook Unable to Open Book

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Josh_W
Posts: 566
Registered: ‎11-12-2009
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Re: Nook Unable to Open Book

@ rplex:  The search function is a helpful tool to find advice and feedback for all things nook.

 

Have you tried giving your nook a reboot?  If not, try these following steps:

 

First, try holding the power down for 10-15 seconds, and then pressing the power button again.  If that doesn't reboot your Nook, try: 

 

1.  Unplugging the nook.

2.  Remove the battery (if you don't know how, there are further instructions in the manual). 

 

3.  Plug the nook in, without the battery. 

 

The Nook should begin to go through its booting process.  Once booted, replace the battery (don't turn the nook off or unplug).  

 

If these steps don't work, you may have to call our digital support team in customer service.  They can be reached at 1-800-THE-BOOK (1-800-843-2665).