Reply
Distinguished Correspondent
naylorchic
Posts: 454
Registered: ‎11-19-2009
0 Kudos

Re: Using gift cards

Ok so the other day before I called CS I emailed them.  I just got a reply, and was absolutely shocked by the response. I wrote:

 

"I have a question about using gift cards for ebooks. I see in my account
where I can add up to 3 gift cards. I wanted to ask if I have 2 gift
cards in my account. Let's say one is for $5 and the other is for $10.
If I buy an ebook for $9.99, and it charges the one for $5 does it
charge the other $4.99 to the $10 card? Someone on your forums told me
it would charge my default credit card instead of my other gift card. If
this is the case that makes no sense at all. If it's not going to charge
the second gift card then what's the point of letting me put 3 in there?"

 

Here's the response:

 

 

Thank you for writing to us.

All publishers require that the eBooks they submit, including free
eBooks, are encrypted for each customer.  The ?unlock? device is the
billing name and credit card number of the primary credit card on your
Barnes & Noble account.  Currently, credit cards are the only payment
method that can be applied to orders for eBooks. 

However, our customers have told us that they would like us to provide a
gift card option for eBook purchases.

We hope to have this gift card available shortly, please visit our
website often for updates.

Sincerely,

Siva

Customer Service Representative
Barnes and Noble
http://www.bn.com/

 

Can you believe this? I don't know why they even wrote that 1st part.  I didn't ask about unlocking books. Wow their CS is worse than I thought.

Contributor
Nookalicious
Posts: 7
Registered: ‎12-31-2009
0 Kudos

Re: Using gift cards

Now I'm completely confused.

 

So they aren't even accepting Gift Card $ to order eBooks?  Just credit cards?

 

What's going on with B&N's customer service?  Maybe a corporate meeting so that everyone can get their story straight is in order here.

 

Is there a way for an Admin on here to verify what is fact and what isn't?

Distinguished Correspondent
very-simple
Posts: 1,262
Registered: ‎11-11-2009
0 Kudos

Re: Using gift cards

that's an old response - when the nook was originally announced, you couldn't use gift cards to purchase ebooks, but they upgraded the system to allow gift card ebook purchases in early december.  This was discussed ad nauseum at that time.  They even now have a specific gift card you can buy for ebooks, which is advertised on the big box on the ebook page on the site.

 

Here is the web page from the BN site that specifically explains how to redeem gift cards for ebooks:  http://www.barnesandnoble.com/ebooksgiftcard/index.asp

 

Because this is a relatively new system for them, they are still working out some of the kinks.  

Contributor
nolareader17
Posts: 5
Registered: ‎12-29-2009
0 Kudos

Re: Using gift cards

I know from past experience that you can go to a BN store and they will combine gift cards.  I am a teacher and I received multiple gift cards for Christmas.  In the past I went to my local BN store and they combined my gift cards onto one card.  This made my wallet much slimmer.

I also used the cards that I had gotten from my students this year to purchase my nook.  In order to do this I had to combine the cards since I wasn't able to enter in 10 different gift card numbers to purchase my nook.

Hope this helps!

Distinguished Correspondent
naylorchic
Posts: 454
Registered: ‎11-19-2009
0 Kudos

Re: Using gift cards

Just thought I would update this that I just used up my 1st gift card and IT DID move to the next gift card.  It did not charge my default CC.  It must have been a glitch in the system there for a bit.

Inspired Contributor
Evrosado
Posts: 118
Registered: ‎12-25-2009
0 Kudos

Re: Using gift cards

 


naylorchic wrote:

Just thought I would update this that I just used up my 1st gift card and IT DID move to the next gift card.  It did not charge my default CC.  It must have been a glitch in the system there for a bit.


 

That's good to know.  I have 3 cards posted to my account and for whatever reason it charged the 2nd card for the ebook I purchased, not the first one listed.

 

Evelyn
Distinguished Correspondent
naylorchic
Posts: 454
Registered: ‎11-19-2009
0 Kudos

Re: Using gift cards

Don't quote me on this, but I believe it charges the one w/ the least amount on it 1st.

Important Links


Top Kudoed Authors
User Kudos Count
82
79
51
31
26
Users Online
Currently online:50 members 565 guests
Please welcome our newest community members: