Barnes and Noble / Nook now has the backing of Microsoft and some of the biggest publishers in the world. This means they have the ability to push the publishers in the inevitable direction that music has already gone -- with the elimination of DRM (Digital Restrictions Management). Its high time to do away with DRM. There are so many ludicrous things about DRM - let me tell you about just one ridiculous situation that came up tonight.
Tonight I bought a gift NookBook for my mother in law. Except for some reason it never got to her. Suffice it to say that it was a technical snafu and it ended up in my account instead of hers. But when I called to ask to have them transfer it to her account the "customer service rep." actually said that they didn't have a way to do that!!! Can you believe that??? They actually suggested I buy it as a gift a second time to "solve" the problem!!! In other words they made an insulting suggestion instead of offering some kind of solution. Yeah, I'm going to give more money to you to buy the book (that I don't want for myself -- its for her not me) because your company isn't competent enough to offer real customer service?!?!?
What a joke DRM is. If it weren't for DRM I would just move it myself, problem solved. When I buy a physical book I can gift it to whoever I want. I don't need some special key to remove the lock on the book or to give me the ability to actually read the book. We have the right to do with our possessions and to share them as we please. DRM is unethical.
I've got no way to help improve the product that I not only support by purchasing, but also by selling. There is no clear method for users to express their wishes to make the Nook better.