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Security Issues!

Status: Open

For the past week I have been dealing with a major issue regarding Nook's password security.


I changed my password on Barnes and Noble's website due to a possible email hack. After changing the password, I expected to enter it in to my nook, the nook app and the B&N app. That was not the case. I was able to download and purchase books through my Simple Touch, without being prompted for my new password. I was not asked to add my new password to the apps and they downloaded books as well. I rebooted the device and apps and they still did not require the new, updated password. They recognized the email address and that I had used the app before and functioned normally. This means that any device that may know my email address can upload or purchase books without requiring a password.


I have called several times this week only get the run around. I changed passwords (again) on the phone and they all told me that they can see books downloading, regardless of the new passwords. I was told there is nothing they can do and that someone should be working on it.

I ended up talking to three different managers throughout the week and all of them said I would get a call back in 24-48 hours... Each time, after three days of waiting, I ended up having to call back. In the meantime, my account is open to people that may know my email.


If you use the apps or have a Nook, I suggest you make sure this isn't happening to you too.

Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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