New Message

I was aware in the past that the wishlists created on the devices were only stored locally on the device.  They were not saved online and when a device was reset, users would have to create a new wishlist on the device.  This was fine and dandy as far as I was concerned, except for when I bought a book BEFORE I took it off the wishlist.  This left a book on the wishlist that I COULD NOT REMOVE.  Resetting the device would fix this, as it erased the local wishlist along with everyhting else.

 

Fast forward to today.  I did a random erase/deregister because I am a complete geek and like to reset my computers/devices every once in awhile.  While setting up my preferences again, I went to go manually enter books into my wishlist.  TO MY ABSOLUTE HORROR I found my wishlist intact including all of my purchased books that could not be removed.

 

So, this brings me to 2 questions:

1)  Apparently the device wishlist is now stored online, possibly hidden with the profile database.  That's fine, and a sign of progress.  But can I please be allowed to edit this list online?

2) IF I BUY A BOOK THAT IS ALREADY ON THE WISHLIST CAN'T IT JUST AUTOMATICALLY BE REMOVED FROM THE WISHLIST?

Categories: Software

When an app updates, the shortcut disappears from my HD+ home screen and has to be manually reinstated.  

This does not happen with my android phone - following updates the shortcuts still remain intact.

Categories: App

2.1 Update Can no longer read Comics

Status: Closed

Many are reporting "DRP Reader Failed" error message while trying to read cbz files.

Categories: Software

 

The update to permit use of the Play store is a really good idea (it addresses my earlier Calibre Companion suggestion, for instance) but there are some issues.

 

For many customers the Article View feature in the stock browser was very helpful.  Also, there was decent Flash support in that browser, which is now missing.

 

The stock browser is still in the /system/app folder, and the bookmarks from it are still on the device, but the program seems to have been hidden from the operating system.  

 

Please reenable the stock browser for 2.1 customers.  Many prefer that Article View display to the alternatives and need Flash support. 

Categories: Software, Video, web

Please add page numbers back to the NST/G table of contents.

Categories: NST

Battery Issue After Update. - Nook HD

Status: Under Review

Posted else where but was told to post here.

12/29/13

 

I just install the new update a couple of days ago and now my nook HD doesn't seem to hold a charge.  It will pop up that my battery is critically low with no prior warning while actively reading.  Turned off wi-fi thinking maybe that was the issue.  

 

What I am also noticing is a plug it in.  And within a few minutes I have a charge of 44% or better.  Even when it charges fast it doesn't charge that fast.  So I unplug and within an hour I'm back to critically low.  

 

I know I'm a heavy user especially while off of work for two weeks but it would go all day even with heavy wi-fi use without going dead.  This morning I unplugged it.  Headed to church.  Had no one in my nursery so I was reading and within 90 minutes getting the critical low battery.  

 

It seems like the update is either doing something in the background that is killing the battery or that somehow the true battery capacity is no longer being read correctly. 

 

Anyone else having these issues.  I have the warranty and not sure if I should be calling this in or not.  

 

1/1/14

The problem is I get no warning just a critically low battery warning.  So I quick turn it off if I'm away from home or plug it in if I'm at home.  Then suddenly has has 50% battery so clearly the battery isn't drained it just is having some weird glitch.  Last night I read my nook for several hours in a row just like in the past, plugged it in before bed.  Got up this morning, unplugged, and in 51 minutes I got the ciritical battery warning.  I plugged it in and then looked at the battery usage in settings and I had 49% battery.  I'm very frustrated with this update.  

 

Also have some glitchy stuff with a couple of apps.  Try to open File Digger and Overdrive opens.  

 

Hope it gets reupdated soon because you can't take it back to before the update.  

Categories: Hardware

Website Nookbook Wishlist

Status: Under Review

The Nookbook wishlist on the website still isn't working properly.  The only way I can see books I've added after January 2012 is to sort by date and then sort by date again.  It's been this way since it was "fixed" earlier this year.

Categories: wishlist

The stock NOOK browser in 2.0.6 had ArticleView which allowed me to read a web article in a single text-based format with large type and double spaced lines. The ArticleView Nook browser was removed and replaced by a Chrome browser without this capability in the Nook 2.1 update.
 
ArticleView was more than just a nice feature - it is nearly essential for those of us with vision problems. Barnes and Noble has taken a big step backwards for Accesibility (ADA).
 
BN: please allow us to reinstall the 2.0.6 Nook Browser from the BN Shop!
 
Please remember your older and vision impaired customers. The Nook HD's ArticleView browser and ePub book format were the reasons we chose the NOOK HD/HD+ over competitor's devices. We chose a Nook, not a generic Android tablet.  Please respect our choice and please help us with our special accessiblity needs. Give us back the ArticleView browser, at least as an option.

Categories: web

Disappearing shelves on HD's and HD+

Status: Closed

Many posters are heaving difficulty with losing shelves.

 

One one of the two occasions I lost my shelves (prior to 2.05), it occurred when I used Open Explorer to delect a.doc file I had converted (on the HD) from a .pdf file (using the Office app). I was not hooked up to the computer at the time.  Simultaneously, the HD accessed my SD card, even though the file was stored on internal memory.At the time, I thought there might be an issue with either Open Explorer or the Office app, as I was able to recreate it 3 times.

 

On the other occasion, I was hooked up to the computer like both Compulsive and Juniona,  and deleted a corrupted book I had just sideloaded through Calibre; on that occasion, I thought the issue might have been my fault because I may have deleted before I actually closed out the ebook.  Again, although all my sideloaded books were on internal memory, the HD tried to access the SD card right before the shelves disappeared.

 

5ivedom also lost shelves when deleting a scrapbook while connected from the computer. I know  Juniona's books were on her SD card; were yours Compulsive?

 

Others have reported losing shelves when adding a child profile.

 

It almost seems as if the HD gets mixed up regarding which drive to access in these situations.

 

Some have also reported losing shelves when turning the HD off and restarting; I'd be curious to know what occurred right before the shutdown and restart. For those reporters, at least one did not have an SD card installed.

Categories: Disappearing shelves

Still can't shop from my Nook 1E. It's been several weeks. Are you actually planning to fix this or not?

Categories: Shop

Really, B&N???  What am I supposed to do with this number now that I have it?  Or am I supposed to be somehow happy that I have a 13-digit number, suitable for framing?

 

For anyone who hasn't gotten one yet, you can get it here: http://www.barnesandnoble.com/u/ebook-settlement/379003739/

 

As for what to do with it once you get it, we can all wait with bated breath.

Categories: Books

Since September 11 or 12, 2013, newly purchased B&N movies, and UV redeemed movies that are not listed as unsupported (ones that can be played directly from the Nook video library) are no longer downloading with covers. Only those videos redeemed elswhere, but listed as unsupported in the Nook video library are showing up with covers.

 

This is occurring on all 4 of our HS/HD+ devices.

Categories: Video

It seems that creating a highlight in the "off white" theme (bottom left selection) will end up in the highlight not showing on the screen.  Also, when creating a highlight in any theme and then switching to another theme, then the highlight will disappear also.

 

The highlight just does not appear on screen.  It does show in the Content listing, and if you tap on a phrase you know is highlighted it will bring up the menu to remove/add note/change color.

 

Current workaround is to just not use "off white" or not switch themes but I would assume it should just work   :smileyhappy:

 

 

Categories: Books, Software

Number of books on each shelf gone since 2.06 update

Status: Under Review

Since the update, when you open a shelf,it no longer shows how many books have been placed on that shelf. I own an NST and an HD, and with the loss of this feature, there is no longer any mechanism to sync my shelves between devices, especially as the 2 devices alphabetize books slightly differently.

Categories: 2.06 update

Problems after Update 2.2.0

Status: Open
Every since update 2.2.0, I've experienced two problems. Neither has been fixed by a hard reset AND deregister/reset (called tech support this morning). First, my Nook HD+ battery has not been the same. It drains really fast and has shut itself off many times (the battery status is not being read correctly; when I put it down this morning it was at 85%, picked it up this afternoon 92%; then in 30 minutes it dropped to 52% and said it was critically low and then shut down). The next problem is that is constantly tries to update my Twitter app. Please BN push out a fix ASAP!
Categories: Software

Archive has no back button in 2.0.6

Status: Open

When you enter the Archive section through the Library on an HD/HD+ there is a nice back arrow at the top left that brings you back to the Library.

e.x I tap Library from the home screen, tap the navigation options in the bottom left corner, and tap View Archive. To go back to the Library I simply tap the back arrow at the top left.

 

Prior to 2.0.6 the Apps menu had a back arrow that brought you back to the Library. This was removed in the most recent update, but the removal of that back arrow means that when you enter the Archive from the Apps menu there is no way to navigate back.

ex. I tap Apps from the home screen, tap the navigation options in the bottom left corner, and tap View Archive. There is no way to navigate back to the Apps menu aside from going all the way back to the home screen.

 

Just need that back arrow back when you're viewing the Archive from the Apps menu.

 

A persistant back navigation would fix all of this as well... Just saying.

Categories: HD, HD+, Navigation

Trying to read the latest issue of Popular Mechanics on my HD+ running 2.1.0

 

After only a few pages I get "unfortunately reader has stopped"

 

Happened multiple times, now the mag won't even come up.

 

My other mags seem fine. 

 

I had a few problems with this mag prior to the new software update, but never this bad.

 

Help!

 

Charles

Categories: Books, Software

Not exactly a NOOK issue, but effecting NOOK owners and shoppers.

 

Bn.com website seems to be having problems rendering book detail pages at this time.

 

You can go to a main browsing page, like: http://www.barnesandnoble.com/u/NOOK-Book-eBook-store/379003094

 

but, if you try to click to get more details, you get a page with the message:

 

We are sorry...

The page you requested cannot be found. Please check the URL and try again or click here to continue shopping.

 

Other user reporting this in thread: http://bookclubs.barnesandnoble.com/t5/NOOK-Talk/Website-problems/m-p/1485097#U1485097

 

I am using Firefox browser version 6.0.1

Categories: web

Hi,

There is this one book 'Legacy by Kate Brian' which i have purchased but am unable to read.

Whenever i try to view the book it comes up with the message 'error dialogue:sorryannot open this book' it seems to be only thi book, and when trying to view it on the computer at barnes and nobles in my library all it says is 'product data not available'.

I've restarted my nook a lot, repurchased and redownloaded the book and yet it stays unreachable to me -any suggestions on what to do?

Thanks

Categories: Books

When I look at Library My Files Books I cannot see what the sort order is. And if I switch between Title

and Most Recent there is no difference in the book order. As you might imagine this makes it almost

impossible to find anything.

 

Yes, I know I can search but searching does not allow shelving.

Categories: HD+, sort order
I have been getting charged twice for my ebook purchases. I keep giftcards on file formy ebook purchases, and lately, my charge shows up being applied to one card, but the exact same amount is being deducted from a second card. Every time I speak or chat with customer service, I get a runaround and NO answers, help, or solutions! I cannot afford to pay double for my purchases and every time I try to get this resolved, I spend HOURS without any resolution or satisfaction. I refuse to spend any more money until I know the problem has been fixed.
Categories: Books, Software

I have 9 issues to report. I will post them 1 at a time. some may be functionality choices--for whatever reason--, several are security, a couple are complaints, but most are issues.

 

We have a NookHD, have passcode set for adult profiles and parental controls limit our son to his apps, nothing else....so when I started seeing charges for games and additional apps on my bank statement....that my wife and I didn't pay for--- I started investigating....and when I found that all of the apps I tested from a restricted profile (that disabled SHOP) were allowed to call the function to display the shop screen for the additional software linked or advertised within a game/app...I was shocked...and my son was happy because 2 clicks later he has circumvented the programming expertise of the nook parental profiles.

 

As a parent I am completely dissapointed.  As a developer I am shocked, and as a consumer, I chose the Nook for 3 specific reasons, one being the profiles/parental controls.   And this issue has been enough for my wife and I to consider demanding a return/refund and to invest in a competing product.

 

My testing found children's books that advertised another book (and linked to the shop screen for that book would limit the shop screen (showing the details of the book) to allow for a sample only...whereas an application would allow the child to buy it by clicking buy-confirm.

 

Thank you for addressing this concern. 

 

Sincerely,

uwh

 

Shelving Bugs - Post .2.06 (plus 2 prior to 2.06)

Status: Under Review

With the 2.06 update, you no longer have the abilty to remove a book from a shelf from the " books" section of your library; this option is now only available within individual shelves. This bug greatly impacts one's ability to tell if a book has been shelved or mis-shelved.

 

Additionally, if you tap on "add a book" , and you determine the book you wanted to shelf was already shelved where you wanted it, there is another bug that won't allow you to tap outside the shelving option box to cancel the shelving action. You are forced to put the book an an improper shelf. Then, because the "remove from shelf" option is no longer available within the main book section, you have to go within a shelf to remove the blasted book. This second bug has been present since the HD line was introduced, but we posters have been negligent in reporting it. This ability to tap outside the shelving option box always worked perfectly on NC and NT.

 

The final bug with shelving is the loss of the ability to shelve books from a search. This was a feature in NC and NT, and I can't conceive the loss of this ability was intentional. The ability to shelve from a search allowed users to shelve more efficiently.Of course, it could be enhanced by enabling a "shelve all" from a search option.

 

Categories: shelves

Credit Card 'dings' with gift card

Status: Closed

What is the plan for fixing the CC dings with I buy an ebook with a gift card?

 

When I buy a book I understand you hit my CC for a few cents (usually 1 - 4). After acknowledging that the CC is valid it should come off. Instead those pennies are being deducted from my order total and the balance is being charged to my gift card and my CC statement comes with a bunch of 0.01 charges. I'm putting together a spreadsheet with all these charges and this has been going on at least since August of last year, I still have to go back to Feb. 2010.

 

Yes I have removed and readded both credit cards and gift cards, as was suggested by customer support. She has no other solutions except 'check the account after every purchase and call us when it happens'. That does not sound like a solution but like something is broken.

 

It used to work so any idea when it will work again?

Categories: Credit Card, gift card

My HD+ was updated with newest version of the software 2.0.6 today.

Following the restart, my profile (the only one on the device) could no longer access any Apps.

 

This happened to me when I updated to 2.0.5, so already an issue known to B&N. WHY AGAIN?!!!

 

Apps still there, as listed under setttings>applications, but not under library or from the Apps button on home screen.

Accessing edit profiles>manage content>Apps I was able to reinstate access to stock Apps. Not to any of the purchased apps, which weren't listed.

Purchased Apps can be accessed via the hidden apps drawer - go to Apps page & tap the word Apps at the same time as holding down the volume up button.

 

You surely don't expect me to do this every time I want to use an App?

 

Deregistering the device will 'bring the Apps back' but I will lose my sideloaded version of Flash, so I am not willing to do that. Being in the UK, no flash in B&N shop for us & most of our key websites (BBC, ITV, Youtube) need Flash. Not to mention having to set up all my login details for 20+ internet accounts yet again.

 

So a less destructive solution, please.

Thank you.

 

Categories: HD+, software update

NST/NSTG: Add option to turn off auto-download

Status: Open

B&N, you may consider this a "suggestion;" I consider it an "issue."

 

Some of us really like the Nooks, own more than one at this point, and purchase a lot of content.  But that doesn't necessarily mean we want all that content on our NST/NSTG's. 

 

Here's the issue.  Whenever I turn on the wi-fi on the NST and do a sync, it automatically downloads my last 5-6 purchases whether I want them on the device or not.  And the device doesn't have that much on board memory (it will hold a considerable number of standard epub books; but magazines and certain lengthy non-fiction titles are considerably larger files.)  Yes, I can go through and archive items that I don't want downloaded to the NST (and then unarchive them later on the other device.)  But that's taking away from my reading time, which in turn reduces the B&N purchases.  (The other alternative is that I archive everything on the NST one day, sideload all my content and never turn on the wi-fi again.)

 

Really hope that you will "fix" this on the NST/NSTG.  At a minimum, please incorporate this into the software for the next e-ink device.

Categories: Books, Software, Wi-Fi

(Hope this is not a duplicate -- I spent 15-20 minutes entering text using the HD+ but it seems to have gotten lost when using the [post] button)

 

The 2.0.6 HD/+ update activated the widget capability and supplied a set of stock widgets.

 

The only one that caught my interest is the one that displays a summary of the calendar.

 

Unfortunately, the Calendar application itself is still unusable in stand-alone mode. Not everyone has access to a corporate Exchange Server account or the equivalent!

 

Please consider updating the Calendar application so that it can be used as a personal appointment/schedule book without needing to be linked to some third-party server application. Even my decade old WinCE PDA has a stand-alone calendar capability!

 

Alternatively, B&N should provide a compatible calendar server, linked to one's B&N Nook account credentials, as a free feature to go along with the stock calendar application. It might even be possible to use the Friends list for purposes of sharing schedules with others.

 

Note that I do not ask that the Nook be capable of synchronizing with a (non-Exchange) desktop Outlook (calendar and contacts) though that would be nice... The cross platform design just seems more than one could expect (unless M$ themselves provide the synchronization utility).

 

I only ask that the calendar application itself be made to run in stand-alone mode for those of us without an external server in the loop.

Categories: calendar, HD&HD+, Widgets

The current sorting & send to the cloud options for viewing the HD+ library is very cumbersome.  The NC's was way better and this isn't saying much for a brand new ICS based system.

 

I would like to see several options added to the sort... besides single sort option of by recent, or by title , or by author consider letting the HD+ library have an option that would display the by Author by Title on separate "shelves" like it did in the Nook Color as a wee bit faster option to look up a book.  The best would be to have an option to view by title or author by an alphabetic list that would take you to the items that start with that "letter". 

 

I would also like to be to view the library without the in the cloud items showing.. The options on the library viewing has look at archive ... have the sent to cloud only display on the archive screen.  Also on the HD+ since the 2.0.5 update I can go to manage my archived items but "redownloading to the device" is no longer an option!!!  I have to either unarchive the book via my old NookColor and/or log into my account via a PC and unarchive it so I can get an archived item back on my Device.. Please fix this!!

Categories: HD+ Library listings

I am having difficulty recharging my Nook, I believe that the port itself has become loose from the memory board.  I believe this problem could be avoided by moving the port to the top of the Nook instead of the bottom.  I hold the Nook close to me as I would a book which results in stress on the port as I usually continue to read even when my Nook is recharging.  If the port was located at the top edge of the nook instead of the bottom edge it would not be affected when being used while recharging as the cord would not be bent at the plug as it is when the plug is at the bottom and it is used while recharging.

Categories: Cord, Hardware, power

HD+ - Library, My Files - Sorting by Title is broken

Status: Under Review

If you go to Library, then My Files, and select the ">" sign to the right, you see the list of folders that are currently on the device.  But if you try to use the "Sort by Title" feature (bottom left hand side, second from the left), the order never changes.  Oldest folder is always first, most recent is always at the bottom.  Makes no sense.  And makes it difficult to find things.  Please look into this.  Thanks!

Categories: My Files

Highlights changing color on HD+

Status: Under Review

Last night I was highlighting text in a book I have been reading.  I change my highlights to yellow.  After an hour, I closed out.  I opened the book on my HD+ this am to continue and everything I highlighted last night changed to red or black.  Anything previous to last night was still yellow.  I continued reading and highlighting this am in yellow.  Highlights appeared to be yellow.  At lunch time at work on I went on Nook for PC and opened the book.  Same deal with last nights highlights- red or black. Also the stuff I highlighted this am was red.

 

Also, this am, if I tried to remove the highlights from the HD+, the reader froze up.

 

Any ideas why this is happening?

Categories: Books, Software
When I touch a link or app, most of the time it takes 2 or 3 taps before the Nook recognizes it. I do have a screen protector in place and it is the anti glare fron B&N.
Categories: touch screen

The New Yorker magazine file format change. Is it permanent?

Status: Open

Prior to September 23, 2013 I received The New Yorker magazine in a custom format that worked quite well on the Nook. It included a way to view all cartoons in the issue in one screen, as well as many other helpful features. Since that date, however, the format has changed. The week after that I received the issue in completely plain ePub format. It was completely useless for magazine content. After that the issues are arriving in plain PDF format. That might work on a larger screen but is, again, useless on a small screen. And only the main articles include "Article View" that allows content to be read outside of the fixed format of a pdf file.

 

I'm trying to find out if this is a permanent change in file format. I much prefer the previous, custom file format. The people at The New Yorker keep referring me back to Nook support. Nook Support says they are only distributing the file. Who can answer this question?

 

Here is the text of my original message to Support at The New Yorker:

The Nook edition of the New Yorker has been delivered electronically 
over the last few weeks once in ePub format and twice in PDF format. I 
much prefer the digital format that the magazine was delivered in prior 
to the Sep 23, 2013 edition. That custom format was much easier to read 
on the Nook. I am even considering canceling my subscription if I 
continue to receive the magazine in plain PDF format. Is this a 
permanent change or a temporary technical problem?

Categories: Books
NONE OF THE MOVIES OR TV SERIES IN THE NOOK SHOP COME WITH COVER ART ANYMORE. THE MODS SEEM TO BE IGNORING THIS ALTHOUGH SOMEONE ELSE POSTED SEVERAL HELP TOPICS. ALSO NOT ONE, YES, NOT ....ONE...APP HAS SCREENSHOTS IN THE NOOK SHOP ANYMORE. AS NO ONE WISHES TO ADDRESS THESE FORMIDABLE ISSUES I ASSUME NOT ONE OF YOU GIVES A RATS A%$#
Categories: Video

Angry Birds 3.0 update not available

Status: Open
I currently have Angry Birds original version 2.3 on my Nook Color. I knoe version 3.0 is available and is the version currently for sale through B and N Nook apps. When I check for updates I see a message advising that all apps are up to date. Based on the message boards, it appears that I am not the only one with this problem. Since archiving/unarchiving will cause me to lose all progress on AB, I am loathe to do so in an attempt to bring down the latest version. Is there a way to get the update throufh the normal proccess?
Categories: app updates
The latest software update made my shelves disappear and all of my purchased apps can not be accessed.

This is a repost from another group. It was suggeted I post it here.

 

With the latest NST software release, there was more emphasis on this feature.

 

Problem is, it's mis-identifying books in a disastrous, inappropriate, and offensive way.

 

My teen daughter (also a NOOK owner and Facebook friend) grew up reading the Warriors series by Erin Hunter and liked it on her FB page. When this translated over to her "activities", it shows up as this book: Warriors by Cain Berlinger. This is erotica, I believe of the gay male variety (based on the description).

Categories: nook friends

Page 6 of the quick start guide shows device/cloud buttons on the top of the screen. I am running firmware 2.05 and do not see these buttons. My books view in the library shows all my books (1805). The books that have been downloaded to my device are missing the download arrow. There is no easy way for me to see only the books I have downloaded to my device. If there is something I am missing please let me know.

Thanks

Categories: Library display

I just bought the book Imager:

 

http://www.barnesandnoble.com/w/imager-l-e-modesitt-jr/1100357019?ean=9780765360076

 

According to the product details, the book has 488 pages. I know that the nook version will sometimes show different numbers of pages depening on font and text sizes etc, but on both my simple touch and on the pc reader app, it shows this book as having 1339 pages, and when I hit the next page button the "current page" indicator will skip up by sometimes as much as 3 or 4 pages.

Categories: page numbers

Even with my HD+ linked to my UltraViolet account my videos are not shown in my library. I have two UltraViolet videos (Hobbit and Life of PI) both are available from the B&N store but they still do not show in my library, only in the Flixster app.

 

James

Categories: Video

When opening Google Voice on the Nook HD+, it starts to load the inbox and then crashes immediately. It does this with complete regularity. This is not an isolated issue: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/Nook-HD-v2-1-Google-Voice-crashes/td-p/1454619

Categories: App, Software

The new update has completely degraded the audio quality of streamed Bluetooth music such that the nook HD is no longer suitable to this task.  The audio quality used to be fine--though it was not as good as a wired connection, it still worked well. Now the sound is as if it is underwater.

 

This is not strictly a BN thing, lots of andriod users report this on 4.2 phones.  However, since the problem is well documented and a fix is readily available on the net, this probably did not need to happen.

 

The problem appears to be excessive bit reduction in the audio data.  The result is a loss of signal at the high end and an excess amount of bass.  Simple EQ cannot compensate for this since you cannot get the lost data back. The reduction in data is fine when using bluetooth for phone calls, where you want to cut out the high end and increase the bass.  (Talk radio uses the same filtering to make the people speaking more understandable.) But this filtering is devistating to music.  This compression algoritm should never be used on a nook, which cannot even be used to make phone calls.

 

The fixes out there do seem to work but require rooting.  I hope we get a patch soon that addresses this so I can avoid rooting my device.

Categories: Wi-Fi

I just updated to 2.0.6 and now I can't upload anything to the SD card

using a PC (Win 7 x64). The upload doesn't even start. I can upload to

the main memory fine.

 

As you might imagine this appears as a serious issue to me.

 

I have tried removing/reinserting the card, soft reset. Nothing resolves

the issue.

ISSUE: same instance of web browser in different profiles

 

My wife is surfing the net and stops on a page on Rachel Rays cooking.   I switch to my profile, open the web browser, and I get to start from Rachel Ray's cooking page.

 

This is a big CON on the user experience.  And it is a major setback from a true "separate profile" experience.

 

This is both a user privacy element, and functionality element.   Will this be repaired?

 

Thank you for looking at this.

 

Sincerely,

 

UWH

Categories: profiles, web browser

Initially I was happy with this player - until I didn't use it for more than a day. It then (apparently) shut itself

off and I lost my position in the 2 hour recorded radio program I was listening too. This is bad enough with

music but an absolute deal breaker with audio books My $30 MP3 player does a better job of maintaining

its position between sessions.

 

This needs fixed. Believe me - not everyone listens to their music one song at a time in shuffle mode.

Some of us are a little more serious about it and there ARE those who would like to listen to audio books

without keeping a dairy.

 

Is there a MP3 app for the Nook HD+ that maintains position in what is being played - no matter the length

of time between sessionsor do I have to pull out my $30 MP3 Player everytime I pick up my $300 Nook??

 

 

Categories: Nook HD+ Music Player

My Simple Touch screen broke after 3 months of use; I was told by the customer service agent in Bangalore that B & N does not replace broken screens (unlike Amazon, which replaces broken Kindles immediately.) Please submit photos of your broken Nook to Instagram and use the hashtag #nookfail. Let's see if we can shame B&N into supporting their products.

Categories: screen fail
0 Kudos

Library NOT Syncing

Status: Open

I don't know which Nook I have. I bought it from a friend. It's black and white, does not have internet browsing. It's made just for books and I cannot even read on it!

 

I can see the books in my library when I go onto my laptop and log in, but on my Nook device they are not syncing when i press the sync button. I only have about 10 or so books. I have tried deregistering/reregerstering. My wifi connection is strong.

 

This is my first Nook and I was really excited about it, but now I am just getting frustrated. I spent 50 dollars and I cannot even read my books.

Categories: Software
0 Kudos

Hello,

 

I just have been frustrated with my Barns & Noble Nook HD, it doesnot seem to stay charged and it charges very slowly why I have no idea, this began about a week ago and I have been trying my best to get it to work properly. At first it didn't want to charge at all but I kept fiddling with it and it renewed itself to factory built but still isn't working good so I need to have it replaced as I have a 'Two Year Plan'. Does anyone know just how I am to go about getting it replaced?

 

Kimberly McCreary

 

Categories: Accessory, Cord, Hardware
0 Kudos

I have a Samsung Galazy S5 and Tab 4 8.0. 

 

I bought the Tab 4 from T-Mobile before I found out B&N would be selling them for far less.

 

The problem I am having is with the Nook app released in May of 2014.  It works fine for text based works, such as novels and even technical books.  However it  is unusable for magazines with images, or manga at all.  I'm very sad to see that there was a posting of a similar problem with the latest Android versions posted 2 years ago. 

 

With Magazines, opening one up gets you immediately into "article view" which is essentially the text of the article, but attempting to click on the magazine page itself to view any graphics causes the application to exit.  Imagine trying to view National Geographic this way, or any Manga.  I believe some one else has complained of comincs being broken the same way, but they attributed it to the latest Android versions. 

 

In any event, I spent something like $200 at the Viz website because their manga reader works.  I wanted to buy more magazines, manga and other things via B&N but until this is fixed I'm afraid I can't order more from B&N.  

Categories: App
0 Kudos

No Chicago Tribune for two days now

Status: Open
I've been subscribing to the Tribune ever since I got a Nook. No issues yesterday or today.
Categories: Books
Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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