The stock NOOK browser in 2.0.6 had ArticleView which allowed me to read a web article in a single text-based format with large type and double spaced lines. The ArticleView Nook browser was removed and replaced by a Chrome browser without this capability in the Nook 2.1 update.
ArticleView was more than just a nice feature - it is nearly essential for those of us with vision problems. Barnes and Noble has taken a big step backwards for Accesibility (ADA).
BN: please allow us to reinstall the 2.0.6 Nook Browser from the BN Shop!
Please remember your older and vision impaired customers. The Nook HD's ArticleView browser and ePub book format were the reasons we chose the NOOK HD/HD+ over competitor's devices. We chose a Nook, not a generic Android tablet. Please respect our choice and please help us with our special accessiblity needs. Give us back the ArticleView browser, at least as an option.
1) When I open a book on my computer, its page size is different than when I read a book on the nook, an iPad, or my phone. Each device though only checks the page number from the previous device, and jmping to most recent page on the next device goes to a significantly different area. It would be good to correctly offset pages
2) As I purchase more and more books they tend to run over each other and it becomes hard to sort them all (unless I remember the specific title I am searching for). A user-driven category system (that correctly maps to different devices) would make it much easier to sort my books (technology, fantasy, humor, etc)
3) It took a very long time and google searches to find a place where I could leave feedback - not the case for apple, amazon, etc. I want to support this product and, even if you don't have time to read all the feedback, it would make users feel more involved if they even think someone is reading their comments. Please add a clear and visible 'Provide Feedback' and 'Report Problem' button in each device
4) Naturally B&N carries some publishers, Amazon others, and so on. Instead of having to guess what we will purchase, you could create an (easily accessible) area fo us to leave requests for which books we wish we could read on the Nook. Have us put in the ISBN of the specific books so you don't have to guess at what title we are talking about. Then you could just set an automated system continually monitor that and your business team will get clear feedback and cost-benefit analysis
5) I love Amazon for a lot of things, but I love B&N for books over Amazon. First because you do not censor books as Amazon has done twice in the past, but more importantly because you have physical book stores. I like going into a store, browsing through books, drining a coffee, and if I like the book then purchasing it - for my nook. My bookshelves are simply too full for more physical books. Why not take advantage of that to let the nook (or my phone, iPad, Android tablet) scan the bar code on the back of the book to quickly see if an ebook is available? The technology is out there and available from a number of free aps, impulse purchases would be more common, and you would gain suggestive feedback (if GPS or local network is enabled) which purchases are made as a result of seeing something in a B&N bookstore vs. other means. I'm sure marketing could come up with a ton of info they would love as a result
6) Since the main call to fame for the Nook is the presence of physical stores, you may consider closer tie-ins between the Nook and the physical stores. Eg. checking store's inventory for physcal copies of a book a user may want to browse, scaning a book in a store for suggestions of other books in the store to look at / find out which the 1st book in a series is, scan in purchased physical book barcodes to get reminders of what you already have / when a new book in a watched series is released, maybe on the splash screen showing when something interesting is happening at the nearby physical stores (author visits, group meetings) etc. Stuff to bring the two experiences together and promote both as a result. The Nook won't compete with the iPad and Android tablets, don't try that as the primary concern, focus on what the Nook already is best at and don't forget most of the time we will use non-nook devices (because my phone is always in my pocket, my computer has a giant screen, and so on)
I was aware in the past that the wishlists created on the devices were only stored locally on the device. They were not saved online and when a device was reset, users would have to create a new wishlist on the device. This was fine and dandy as far as I was concerned, except for when I bought a book BEFORE I took it off the wishlist. This left a book on the wishlist that I COULD NOT REMOVE. Resetting the device would fix this, as it erased the local wishlist along with everyhting else.
Fast forward to today. I did a random erase/deregister because I am a complete geek and like to reset my computers/devices every once in awhile. While setting up my preferences again, I went to go manually enter books into my wishlist. TO MY ABSOLUTE HORROR I found my wishlist intact including all of my purchased books that could not be removed.
So, this brings me to 2 questions:
1) Apparently the device wishlist is now stored online, possibly hidden with the profile database. That's fine, and a sign of progress. But can I please be allowed to edit this list online?
2) IF I BUY A BOOK THAT IS ALREADY ON THE WISHLIST CAN'T IT JUST AUTOMATICALLY BE REMOVED FROM THE WISHLIST?
When you enter the Archive section through the Library on an HD/HD+ there is a nice back arrow at the top left that brings you back to the Library.
e.x I tap Library from the home screen, tap the navigation options in the bottom left corner, and tap View Archive. To go back to the Library I simply tap the back arrow at the top left.
Prior to 2.0.6 the Apps menu had a back arrow that brought you back to the Library. This was removed in the most recent update, but the removal of that back arrow means that when you enter the Archive from the Apps menu there is no way to navigate back.
ex. I tap Apps from the home screen, tap the navigation options in the bottom left corner, and tap View Archive. There is no way to navigate back to the Apps menu aside from going all the way back to the home screen.
Just need that back arrow back when you're viewing the Archive from the Apps menu.
A persistant back navigation would fix all of this as well... Just saying.
Trying to read the latest issue of Popular Mechanics on my HD+ running 2.1.0
After only a few pages I get "unfortunately reader has stopped"
Happened multiple times, now the mag won't even come up.
My other mags seem fine.
I had a few problems with this mag prior to the new software update, but never this bad.
Since September 11 or 12, 2013, newly purchased B&N movies, and UV redeemed movies that are not listed as unsupported (ones that can be played directly from the Nook video library) are no longer downloading with covers. Only those videos redeemed elswhere, but listed as unsupported in the Nook video library are showing up with covers.
This is occurring on all 4 of our HS/HD+ devices.
B&N, you may consider this a "suggestion;" I consider it an "issue."
Some of us really like the Nooks, own more than one at this point, and purchase a lot of content. But that doesn't necessarily mean we want all that content on our NST/NSTG's.
Here's the issue. Whenever I turn on the wi-fi on the NST and do a sync, it automatically downloads my last 5-6 purchases whether I want them on the device or not. And the device doesn't have that much on board memory (it will hold a considerable number of standard epub books; but magazines and certain lengthy non-fiction titles are considerably larger files.) Yes, I can go through and archive items that I don't want downloaded to the NST (and then unarchive them later on the other device.) But that's taking away from my reading time, which in turn reduces the B&N purchases. (The other alternative is that I archive everything on the NST one day, sideload all my content and never turn on the wi-fi again.)
Really hope that you will "fix" this on the NST/NSTG. At a minimum, please incorporate this into the software for the next e-ink device.
There is this one book 'Legacy by Kate Brian' which i have purchased but am unable to read.
Whenever i try to view the book it comes up with the message 'error dialogue:sorryannot open this book' it seems to be only thi book, and when trying to view it on the computer at barnes and nobles in my library all it says is 'product data not available'.
I've restarted my nook a lot, repurchased and redownloaded the book and yet it stays unreachable to me -any suggestions on what to do?
Prior to September 23, 2013 I received The New Yorker magazine in a custom format that worked quite well on the Nook. It included a way to view all cartoons in the issue in one screen, as well as many other helpful features. Since that date, however, the format has changed. The week after that I received the issue in completely plain ePub format. It was completely useless for magazine content. After that the issues are arriving in plain PDF format. That might work on a larger screen but is, again, useless on a small screen. And only the main articles include "Article View" that allows content to be read outside of the fixed format of a pdf file.
I'm trying to find out if this is a permanent change in file format. I much prefer the previous, custom file format. The people at The New Yorker keep referring me back to Nook support. Nook Support says they are only distributing the file. Who can answer this question?
Here is the text of my original message to Support at The New Yorker:
The Nook edition of the New Yorker has been delivered electronically
over the last few weeks once in ePub format and twice in PDF format. I
much prefer the digital format that the magazine was delivered in prior
to the Sep 23, 2013 edition. That custom format was much easier to read
on the Nook. I am even considering canceling my subscription if I
continue to receive the magazine in plain PDF format. Is this a
permanent change or a temporary technical problem?
Even with my HD+ linked to my UltraViolet account my videos are not shown in my library. I have two UltraViolet videos (Hobbit and Life of PI) both are available from the B&N store but they still do not show in my library, only in the Flixster app.
The new update has completely degraded the audio quality of streamed Bluetooth music such that the nook HD is no longer suitable to this task. The audio quality used to be fine--though it was not as good as a wired connection, it still worked well. Now the sound is as if it is underwater.
This is not strictly a BN thing, lots of andriod users report this on 4.2 phones. However, since the problem is well documented and a fix is readily available on the net, this probably did not need to happen.
The problem appears to be excessive bit reduction in the audio data. The result is a loss of signal at the high end and an excess amount of bass. Simple EQ cannot compensate for this since you cannot get the lost data back. The reduction in data is fine when using bluetooth for phone calls, where you want to cut out the high end and increase the bass. (Talk radio uses the same filtering to make the people speaking more understandable.) But this filtering is devistating to music. This compression algoritm should never be used on a nook, which cannot even be used to make phone calls.
The fixes out there do seem to work but require rooting. I hope we get a patch soon that addresses this so I can avoid rooting my device.
I just updated to 2.0.6 and now I can't upload anything to the SD card
using a PC (Win 7 x64). The upload doesn't even start. I can upload to
the main memory fine.
As you might imagine this appears as a serious issue to me.
I have tried removing/reinserting the card, soft reset. Nothing resolves
I am requesting (politely & nicely) someone from the Barnes & Noble support team to address this problem and let us know what the heck is going on with us not getting a magazine download?
What happened to the Sept 9th issue of BusinessWeek?
No one from Barnes & Noble or BusinessWeek has made any kind of comment as to why we did not get that issue.
Do we need to start cancelling our subscriptions....???
For the past week I have been dealing with a major issue regarding Nook's password security.
I changed my password on Barnes and Noble's website due to a possible email hack. After changing the password, I expected to enter it in to my nook, the nook app and the B&N app. That was not the case. I was able to download and purchase books through my Simple Touch, without being prompted for my new password. I was not asked to add my new password to the apps and they downloaded books as well. I rebooted the device and apps and they still did not require the new, updated password. They recognized the email address and that I had used the app before and functioned normally. This means that any device that may know my email address can upload or purchase books without requiring a password.
I have called several times this week only get the run around. I changed passwords (again) on the phone and they all told me that they can see books downloading, regardless of the new passwords. I was told there is nothing they can do and that someone should be working on it.
I ended up talking to three different managers throughout the week and all of them said I would get a call back in 24-48 hours... Each time, after three days of waiting, I ended up having to call back. In the meantime, my account is open to people that may know my email.
If you use the apps or have a Nook, I suggest you make sure this isn't happening to you too.
I want to buy Ender's Game by Orson Scott Card. The price shows $1.99 (matching Amazon's current price), but when I go to buy the book, I get a message I will be charged $4.35.
Trying to shop for some new books I am unable to go to the shop and look at a list of books under many of the areas such as Fiction, Fantasy; and most of the others. Reported it and sounds like a new issue.
I am currently reading The Zombie Survival Guide on my Nook Simple Touch. This book has a number of lists that are all intended to fit on one page. Some of these lists are longer than one page size on the nook simple touch. Rather than extending to the next page, these lists are simply cut off.
When I am in the shelves of my Library, I touch the edit button on any shelf to add a book to the shelf and the Nook changes the page I am on. SO FRUSTRATED!!! I am getting ready to go back to my 1st edition. I have had this Nook Simple Touch less than a year.
One issue im having with Chrome in the update to Googleness.. Even though its unchecked, Chrome does NOT tend to load the mobile/tablet version of websites even with the Load desktop version option unchecked... Some websites are not very usable (cough MSN/Hotmail/Outlook) when they display in desktop format... The browser option to switch formats is broken...
I have not found all that is messed up now, but I am very unhappy with all the Google Junk that was forced down that I don't want.
My existing Games dont run now no matter what I try, so it may even have lost all my settings and make me start over, if ever it works again.
What happened to the Web Browser? What happened to all my Bookmarks/Favorites ? I do not like Google Browsers and Google Apps all over the place. I want the older Web Browser back. How do I get it back. I want the freedom to choose to use or not to use Google Apps.
I don't want to have to register or create accounts in Google or other Apps that I don't want to use. I want the freedom to choose.
You need to fix this newest software update, and give us back more control over our devices.
Since the update that gave us Google Play access (2.06, I think), my son's Nook HD has filled up with apps because we are unable to leverage the SD card to offload apps from primary memory. What is the timeline to provide support for App2SD? I see little sense in having an SD card slot if it can only be used for personal music and other files.
I even went to my local B&N store where the Nook person called Nook Support directly while I stood nearby. It was confirmed that there was no way to do this today - either via app or native software coding, but this phone tech had no idea if an update to permit this was in the pipeline. However, they did note that this was something that was being asked about since Google Play came into the fold.
Related to this, you guys need to do a better job of making your timelines for software changes known - especially since B&N has decided to stop future Nook hardware updates. If you want us to use your ecosystem, you need to be more transparent in a public manner instead of digging through comments here in these forums.
Because there are many apps not available for the Nook HD/HD+ we depend on the browser a lot more to access things like Facebook. This needs a little work. I'm on the current release: 2.06.
- The browser, not infrequently, either freezes or crashes/suddenly closes. When it freezes I have to restart it to get it to be responsive again.
- There are times where there is a field to fill in and the keyboard covers the field so you can't see what you are typing. There's no way to scroll so you can see or set up the screen ahead of time so the keyboard doesn't cover it. I've run into this on Paypal and Facebook to name a few.
- It can be very slow and jerky at times.
Those are bugs. Then there are usability issues.
I wish the bookmarks had an option to not show a thumbnail. At first I liked the feature but as my bookmarks grew it became a pain. I'd like ways to sort them too as well as to have folders to categorize bookmarks.
I'd even like a CHOICE of browsers - to be able to use Firefox or Chrome if I wish.
I have the Nook app on my android phone and a Nook HD. Recently I noticed that a favorite book of mine had disappeared off my phone app. It still shows up on my Nook HD. It is also missing from my library on the website. I did not delete it. Again it is a favorite of mine. I bought is a few years ago and would rather not have to buy it again, especially since the price of that book has doubled. It would not be a big deal but I don't carry my Nook all the time. I am afraid it is going to disappear off my Nook too. I have deleted the Nook app and reloaded it, with no change. I have synced with no change. They are charging $16.99 now for this book and I originally paid $7-8. Because I purchased it so long ago I can't even find a record of the purchase.
I have sent an email to B&N but no response yet.
I have had my nook for just over two years now, with relatively few problems. However, a couple days ago, my nook froze as it was syncing with my computer and has not responded at all since. It is not responding to any buttons or being plugged in. Does anyone know of anything I can do to save it????
Just got the Nook HD+ a couple of days ago and the menus keeping popping up while I'm using it. I'll be reading and the bottom menu will pop up or the settings menu will suddenly appear. It's intermittent but quite annoying to try to turn the page or be trying to type and the menu appears and interrupts. I'm wondering if maybe I got a lemon or if this is because of the recent 2.1.0 update.
I have allowed Google Play in my son's profile and have set the shop up so that a password has to be entered with every purchase. about 6weeks ago the app will not load on his profile. I have purchased several movies and shows for him and now he can't watch them unless he uses my profile. I get a box that says "Google Play has stopped working" and then I am given the option to close or report. I report everytime, have changed the settings for his profile and nothing has worked. Incredibly frustrating.
#2 if I leave WiFi on while, when I read a book, without fail, everytime my Nook will update and reboot the whole system. When not reading it will also reboot at times, but it happens at least once a day where it restarts the whole system and is not uncommon for it to happen up to 3 or 4 times a day. I called customer support and they gave me the runaround about it and nothing she said made sense. I am highly disappointed in myself for purchasing this since I am unable to even enjoy it. Any help is fixing these problems is welcome, otherwise I am returning and requesting a full refund, including all purchases made on the device, for the device.
I have over 300 books on my nook and as many as 25% of them give me this message when I try to open them, "We're working on making this title available on NOOK® for Web. In the meantime, read it on our free NOOK Reading Apps." 1. I do not want to read on my computer 2. Why was I sold a book (many books, actually) that have not been configured to work with my nook? How soom will these issues be fixed as there are many books I'd like to read but cannot because the title is "not available". If you are selling a shirt in a store but the buttons do not work, do you sell the shirt and tell the customer you are working on it? Then why would you sell ,many non-working nooks and tell me you are working on fixing them so I can read them with my Nook? It doesn't make sense.
Also, I put a $50.00 credit card on my b & N account so I could buy nooks but it does not use my gift card - it pulls payment from my credit card instead. I thought it was supposed to pull payment from gift cards first. Why am I having issues with that as well?
Plwase get back to me as I am getting a bit frustrated with my Nook. Regards, Debra
I purchased a new version of Pumping Insulin
Even when using publishers defaults I have problems with overlapping content, pages being cutoff, and some pages even have a blank column on the right... Have tried setting publishers defaults on the HD+, archiving/cloud and redownload the book... and it hasn't resolved.. Really would like to see it fixed. Thanks
When I click on the Netflix button, the red loading screen comes on for a few seconds and then the screen turns grey. Have tried to reboot many times, and other apps like crackle work just fine. Been going on for a little over a week now. Any thoughts? Thanks.
I manually updated my NST to version 1.2.1 last night. This afternoon I bought 3 books, 2 pre-orders and 1 allready released. When I tried to download the released book it said "connecting" and stayed there. Since I have never seen "connecting" before I thought it had to be the update. When I came to the boards to see if anyone else was having trouble with the update I saw one person had suggested doing a factory reset. I have done so THREE times now and it still says version 1.2.1! Only now I can't read ANY of my books as they ALL say "connecting"! Since I read almost a book a day this is very upsetting. I am very disappoited with B&N right now.
nook video not working on nook HD+, linked to ultraviolet, but no show in library.
also on the website (my nook library)
that link is dead
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BROKEN SCREEN ON NOOK S'T WITH G'L I AM TOO FAR TO GET ANY WANRENTEE ON IT BECAUSE I GOT IT LAST CHRISTMAS,AND I AM NOT IN THE U.S.A, NOW THERE IS A BIG BLACK NOTHING IN HALF OF IT CAN SOMEONE DO SOMETHING FOR ME PLEASE
When opened, 3 of my books open up to completely different authors and stories - on my Nook and PC. I have contacted Customer Service more than several times and I get the same disingenuous response each time - "the problem lies with the eBook file itself" - while it is great that BN's "Content Team" knows that the problem is with THEIR formatting, they don't fix it! In the same e-mail they ask for my patience and say it will be fixed within 1-2 weeks. Really? Not true!!
Just purchased Sue Grafton's O IS FOR OUTLAW. It's the right book, but has the L IS FOR LAWLESS cover. Is there any way this can be fixed? Thanks!
Product: Nook with Glowlight (Model BNRV350)
Software version: 1.1.5
Open a book (any book). Hold on any *complete* word for a moment, and it will show as "selected"; at the bottom of the interface, you'll have options to Highlight, Add Note, Share, or Look Up.
Browse to a page, or adjust your text size settings, so that you see a work that is hyphenated at the end of the line (right side). Try to select either side of the word, and you'll find it impossible. You can only highlight the word by bumping or decreasing text size. Users should be able to highlight text-wrapped words.
With my font settings, I see about 150 words on an average page; of these, about 5 are typically auto-hyphenated. This means I can't readily use the dictionary for about 3% of the words I see at any given time.
I posted this on another board last night but realized that this seems to be the correct forum so I reposted here.
I am trying to read a book I purchased last November. In my order status list on the website I can find the order number for the book and the status there says "in your nook library". It is not in my Nook library though. If I look online at my library it does not show up (not normally nor archived). It is also not showing on my Nook nor using the Nook reader for PC. I've erased and re-registered my Nook Simple Touch and the probably is exactly the same. It also does not show up on my wife's Nook Color, we share an account. The book is still available as a Nook Book so that is not the problem. Without compiling an extensive list to be sure, it appears that ALL of our older purchases are not showing up in the library.
Has anyone else run in to this? Any suggestions?
All of a sudden, my nook seems frozen on the "drag to unlock your nook" screen, I cannot even turn it off...cannot slide to open, nothing. Has anyone had this problem? Does anyone know what I can do to fix it? I even tried putting it on the charger to see if that would pull up the "charging" screen..nothing. I really want to read the two new books I purchased a few days ago, but cannot do anything. Very frustrating,..I would appreciate any help or suggestions anyone has. If it had batteries, I would pull them out and start again, but no such luck.....Help!! BW
http://www.barnesandnoble.com/u/nook-for-pc/379003591 this link says that i should be able to use bookshelves on my pc with nook. there are no options that i can find to set them up.
Is anyone having an issue when trying to a paragraph the highlight selection skips lines and forcing you to highlight things you dont want. I find it very frustrating and ridiculous that I spent all this money on a textbook and the highlighting feature doesnt work correctly. I am running a Macbook Pro Retina with Mac OS X 10.8 (Mountain Lion). Please if anyone knows how to correct this let me know. Thanks.
While I'm overall quite pleased with the 2.1 update so fat, thre are a couple of issues I've run into.
First, the method for taking a screen shot - holding the n button and pressing volume down no longer works. I'd much rather have that functionality restored than have to resort to a 3rd party app.
Second, on my Nook Color, I had purchased QuickOffice Pro, but lost access to that app when moving to the Nook HD. After the 2.1 update, The Play store lists Quick Office Pro as compatible with the Nook HD.
What I want to know is why hasn't this app been approved by B&N for use on the Nook HD? I do not intend to buy the same application twice, especially when the same app is 3 times the price on the Play store.
Lastly, and this may be more of an issue you need to work with Google on, is that the icons for apps in the Play store are for the most part, noticeably lower resolution than the native nook app icons. The look blurry by comparison. It's a minor annoyance, but it detracts from the nice sharp dispay of the HD. I can only imagine it looks even worse on the HD+.
If an application is disabled in Settings, it automatically re-enables itself and can't be disabled permanently. For example, if you disable Google Talk in order not to get spam chat requests, it will turn itself back on.