New Message

I was aware in the past that the wishlists created on the devices were only stored locally on the device.  They were not saved online and when a device was reset, users would have to create a new wishlist on the device.  This was fine and dandy as far as I was concerned, except for when I bought a book BEFORE I took it off the wishlist.  This left a book on the wishlist that I COULD NOT REMOVE.  Resetting the device would fix this, as it erased the local wishlist along with everyhting else.

 

Fast forward to today.  I did a random erase/deregister because I am a complete geek and like to reset my computers/devices every once in awhile.  While setting up my preferences again, I went to go manually enter books into my wishlist.  TO MY ABSOLUTE HORROR I found my wishlist intact including all of my purchased books that could not be removed.

 

So, this brings me to 2 questions:

1)  Apparently the device wishlist is now stored online, possibly hidden with the profile database.  That's fine, and a sign of progress.  But can I please be allowed to edit this list online?

2) IF I BUY A BOOK THAT IS ALREADY ON THE WISHLIST CAN'T IT JUST AUTOMATICALLY BE REMOVED FROM THE WISHLIST?

Categories: Software

Archive has no back button in 2.0.6

Status: Open

When you enter the Archive section through the Library on an HD/HD+ there is a nice back arrow at the top left that brings you back to the Library.

e.x I tap Library from the home screen, tap the navigation options in the bottom left corner, and tap View Archive. To go back to the Library I simply tap the back arrow at the top left.

 

Prior to 2.0.6 the Apps menu had a back arrow that brought you back to the Library. This was removed in the most recent update, but the removal of that back arrow means that when you enter the Archive from the Apps menu there is no way to navigate back.

ex. I tap Apps from the home screen, tap the navigation options in the bottom left corner, and tap View Archive. There is no way to navigate back to the Apps menu aside from going all the way back to the home screen.

 

Just need that back arrow back when you're viewing the Archive from the Apps menu.

 

A persistant back navigation would fix all of this as well... Just saying.

Categories: HD, HD+, Navigation
I have been getting charged twice for my ebook purchases. I keep giftcards on file formy ebook purchases, and lately, my charge shows up being applied to one card, but the exact same amount is being deducted from a second card. Every time I speak or chat with customer service, I get a runaround and NO answers, help, or solutions! I cannot afford to pay double for my purchases and every time I try to get this resolved, I spend HOURS without any resolution or satisfaction. I refuse to spend any more money until I know the problem has been fixed.
Categories: Books, Software

Since September 11 or 12, 2013, newly purchased B&N movies, and UV redeemed movies that are not listed as unsupported (ones that can be played directly from the Nook video library) are no longer downloading with covers. Only those videos redeemed elswhere, but listed as unsupported in the Nook video library are showing up with covers.

 

This is occurring on all 4 of our HS/HD+ devices.

Categories: Video

Trying to read the latest issue of Popular Mechanics on my HD+ running 2.1.0

 

After only a few pages I get "unfortunately reader has stopped"

 

Happened multiple times, now the mag won't even come up.

 

My other mags seem fine. 

 

I had a few problems with this mag prior to the new software update, but never this bad.

 

Help!

 

Charles

Categories: Books, Software

NST/NSTG: Add option to turn off auto-download

Status: Open

B&N, you may consider this a "suggestion;" I consider it an "issue."

 

Some of us really like the Nooks, own more than one at this point, and purchase a lot of content.  But that doesn't necessarily mean we want all that content on our NST/NSTG's. 

 

Here's the issue.  Whenever I turn on the wi-fi on the NST and do a sync, it automatically downloads my last 5-6 purchases whether I want them on the device or not.  And the device doesn't have that much on board memory (it will hold a considerable number of standard epub books; but magazines and certain lengthy non-fiction titles are considerably larger files.)  Yes, I can go through and archive items that I don't want downloaded to the NST (and then unarchive them later on the other device.)  But that's taking away from my reading time, which in turn reduces the B&N purchases.  (The other alternative is that I archive everything on the NST one day, sideload all my content and never turn on the wi-fi again.)

 

Really hope that you will "fix" this on the NST/NSTG.  At a minimum, please incorporate this into the software for the next e-ink device.

Categories: Books, Software, Wi-Fi

Hi,

There is this one book 'Legacy by Kate Brian' which i have purchased but am unable to read.

Whenever i try to view the book it comes up with the message 'error dialogue:sorryannot open this book' it seems to be only thi book, and when trying to view it on the computer at barnes and nobles in my library all it says is 'product data not available'.

I've restarted my nook a lot, repurchased and redownloaded the book and yet it stays unreachable to me -any suggestions on what to do?

Thanks

Categories: Books

Problems after Update 2.2.0

Status: Open
Every since update 2.2.0, I've experienced two problems. Neither has been fixed by a hard reset AND deregister/reset (called tech support this morning). First, my Nook HD+ battery has not been the same. It drains really fast and has shut itself off many times (the battery status is not being read correctly; when I put it down this morning it was at 85%, picked it up this afternoon 92%; then in 30 minutes it dropped to 52% and said it was critically low and then shut down). The next problem is that is constantly tries to update my Twitter app. Please BN push out a fix ASAP!
Categories: Software

Angry Birds 3.0 update not available

Status: Open
I currently have Angry Birds original version 2.3 on my Nook Color. I knoe version 3.0 is available and is the version currently for sale through B and N Nook apps. When I check for updates I see a message advising that all apps are up to date. Based on the message boards, it appears that I am not the only one with this problem. Since archiving/unarchiving will cause me to lose all progress on AB, I am loathe to do so in an attempt to bring down the latest version. Is there a way to get the update throufh the normal proccess?
Categories: app updates

Even with my HD+ linked to my UltraViolet account my videos are not shown in my library. I have two UltraViolet videos (Hobbit and Life of PI) both are available from the B&N store but they still do not show in my library, only in the Flixster app.

 

James

Categories: Video

When opening Google Voice on the Nook HD+, it starts to load the inbox and then crashes immediately. It does this with complete regularity. This is not an isolated issue: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/Nook-HD-v2-1-Google-Voice-crashes/td-p/1454619

Categories: App, Software
NONE OF THE MOVIES OR TV SERIES IN THE NOOK SHOP COME WITH COVER ART ANYMORE. THE MODS SEEM TO BE IGNORING THIS ALTHOUGH SOMEONE ELSE POSTED SEVERAL HELP TOPICS. ALSO NOT ONE, YES, NOT ....ONE...APP HAS SCREENSHOTS IN THE NOOK SHOP ANYMORE. AS NO ONE WISHES TO ADDRESS THESE FORMIDABLE ISSUES I ASSUME NOT ONE OF YOU GIVES A RATS A%$#
Categories: Video

The new update has completely degraded the audio quality of streamed Bluetooth music such that the nook HD is no longer suitable to this task.  The audio quality used to be fine--though it was not as good as a wired connection, it still worked well. Now the sound is as if it is underwater.

 

This is not strictly a BN thing, lots of andriod users report this on 4.2 phones.  However, since the problem is well documented and a fix is readily available on the net, this probably did not need to happen.

 

The problem appears to be excessive bit reduction in the audio data.  The result is a loss of signal at the high end and an excess amount of bass.  Simple EQ cannot compensate for this since you cannot get the lost data back. The reduction in data is fine when using bluetooth for phone calls, where you want to cut out the high end and increase the bass.  (Talk radio uses the same filtering to make the people speaking more understandable.) But this filtering is devistating to music.  This compression algoritm should never be used on a nook, which cannot even be used to make phone calls.

 

The fixes out there do seem to work but require rooting.  I hope we get a patch soon that addresses this so I can avoid rooting my device.

Categories: Wi-Fi

I just updated to 2.0.6 and now I can't upload anything to the SD card

using a PC (Win 7 x64). The upload doesn't even start. I can upload to

the main memory fine.

 

As you might imagine this appears as a serious issue to me.

 

I have tried removing/reinserting the card, soft reset. Nothing resolves

the issue.

I am having difficulty recharging my Nook, I believe that the port itself has become loose from the memory board.  I believe this problem could be avoided by moving the port to the top of the Nook instead of the bottom.  I hold the Nook close to me as I would a book which results in stress on the port as I usually continue to read even when my Nook is recharging.  If the port was located at the top edge of the nook instead of the bottom edge it would not be affected when being used while recharging as the cord would not be bent at the plug as it is when the plug is at the bottom and it is used while recharging.

Categories: Cord, Hardware, power

The New Yorker magazine file format change. Is it permanent?

Status: Open

Prior to September 23, 2013 I received The New Yorker magazine in a custom format that worked quite well on the Nook. It included a way to view all cartoons in the issue in one screen, as well as many other helpful features. Since that date, however, the format has changed. The week after that I received the issue in completely plain ePub format. It was completely useless for magazine content. After that the issues are arriving in plain PDF format. That might work on a larger screen but is, again, useless on a small screen. And only the main articles include "Article View" that allows content to be read outside of the fixed format of a pdf file.

 

I'm trying to find out if this is a permanent change in file format. I much prefer the previous, custom file format. The people at The New Yorker keep referring me back to Nook support. Nook Support says they are only distributing the file. Who can answer this question?

 

Here is the text of my original message to Support at The New Yorker:

The Nook edition of the New Yorker has been delivered electronically 
over the last few weeks once in ePub format and twice in PDF format. I 
much prefer the digital format that the magazine was delivered in prior 
to the Sep 23, 2013 edition. That custom format was much easier to read 
on the Nook. I am even considering canceling my subscription if I 
continue to receive the magazine in plain PDF format. Is this a 
permanent change or a temporary technical problem?

Categories: Books
0 Kudos

I've sideloaded some videos onto my HD+ and they are not showing up in the library.

 

James

Categories: Video
0 Kudos
I have downloaded an English-language epub with some Greek words in it and have found that some of the Greek characters are displayed as question-marks.  I have just found on one of the threads on this forum that as long ago as 2010 this serious deficiency was reported!  It ought to have been seen to by now.

 

People at Nook!  Listen carefully!  English, French, and German, and a number of other European languages are partly derived from Greek!  We all use words derived from Greek words every day!  You cannot afford to let any Greek characters, with or without accent marks, display incorrectly!

 

For example, if in an English text the etymology or derivation of an English word is discussed it may well be that its root is Greek, and thus the Greek root-word will be given!  It must then, surely, appear perfectly on the Nook.  If not, then the Nook really is below par.  But this is what's happening.  Every Greek word has a stress mark over one of the letters, and at the moment the Nook can't handle such stressed letters.

 

Before you attend to anything else on the Nook, you need to sort out this fundamental problem.  Research this issue thoroughly.  Many Greek characters appear correctly, but, remember, in every Greek word one character is always accented, to show the correct syllable to be stressed.  The Nook has got to handle this!

 

At the moment the Nook can handle every Greek letter in a word except the letter that is accented.  The Nook thus replaces that letter with a question mark.

Categories: Books, Software
0 Kudos

Twitter keeps redownloading in 2.1 update

Status: Open
The built in twitter app keeps redownloading itself daily on hd + even after reboot and redownload from cloud.
Categories: App
0 Kudos

I have allowed Google Play in my son's profile and have set the shop up so that a password has to be entered with every purchase. about 6weeks ago the app will not load on his profile. I have purchased several movies and shows for him and now he can't watch them unless he uses my profile. I get a box that says "Google Play has stopped working"  and then I am given the option to close or report. I report everytime, have changed the settings for his profile and nothing has worked. Incredibly frustrating.

#2 if I leave WiFi on while, when I read a book, without fail, everytime my Nook will update and reboot the whole system. When not reading it will also reboot at times, but it happens at least once a day where it restarts the whole system and is not uncommon for it to happen up to 3 or 4 times a day. I called customer support and they gave me the runaround about it and nothing she said made sense. I am highly disappointed in myself for purchasing this since I am unable to even enjoy it.  Any help is fixing these problems is welcome, otherwise I am returning and requesting a full refund, including all purchases made on the device, for the device.

Categories: Software
0 Kudos

Missing book

Status: Open

I have the Nook app on my android phone and a Nook HD. Recently I noticed that a favorite book of mine had disappeared off my phone app. It still shows up on my Nook HD. It is also missing from my library on the website. I did not delete it. Again it is a favorite of mine. I bought is a few years ago and would rather not have to buy it again, especially since the price of that book has doubled. It would not be a big deal but I don't carry my Nook all the time. I am afraid it is going to disappear off my Nook too.:smileysad:  I have deleted the Nook app and reloaded it, with no change. I have synced with no change. They are charging $16.99 now for this book and I originally paid $7-8. Because I purchased it so long ago I can't even find a record of the purchase.

 

I have sent an email to B&N but no response yet.

Any ideas?

Categories: App, Books
0 Kudos

nook video not working

Status: Open

nook video not working on nook HD+, linked to ultraviolet, but no show in library.

 

also on the website (my nook library)

http://www.barnesandnoble.com/account/video-locker

that link is dead

 

We are sorry...

There was a problem with the page you requested. Click here to continue shopping.

Categories: Video, web
0 Kudos
I am not able to access my wish list (which I know is under the limit) when I click the Ewish list option under shop. The option to add a book to the Ewish list does not appear when a book is selected while browsing. In the past when I have lost functions like "shop" (I wish I was kidding), I have gone into the storefront, turned my device on and off and...voila! Not this time. I did have someone verify that I had the latest download. Any help/info aporeciated. Thanks.
Categories: Software
0 Kudos

New Glowlight Issues

Status: Open

I purchased a Glowlight less than two weeks ago.  I love the features and functions but after less than a week I had an issue where the screen would blink, then when it came back on it had forwarded to a random page in the book I was reading and would not go back.  It would turn pages forward but not back and you could not get the menu to come up by touching the center portion of the screen.  It also would not turn off or go to the screen saver when pressing either the home button or the power button.  After trying everything I took it back to my local store where the "expert" did not believe this was happening.  He also tried everything including factory reset and it did the same thing for him, so they reluctantly replaced it.  That was 5 days ago and now the new one is doing exactly the same thing.  This time I was able to get to the factory reset screen, cancel the factory reset and get back to a place in the book that is about 20 pages behind where I actually was when the screen blinked but at least it seems to be working for now.  Any idea what is going on? 

Categories: Hardware, Software
0 Kudos
I sideloaded an HTML file recently that I had converted into EPUB format with Calibre and there was now a space between each paragraph. If I turn on Publisher Default the space disappears. I haven't sideloaded any converted eBooks since the 2.1 update so I can't say exactly when this change occurred. All of the hundreds of converted eBooks I had sideloaded prior to 2.1 are still fine - none of them have a space between each paragraph. In fact if I sideload an eBook identical to one sideloaded previously it now has a space and the original (identical) does not. This behavior is identical to what browsers do with the original HTML, i.e. they put a space between each paragraph. They also don't indent but thankfully the Nook does (for now anyway). This may appear trivial but once Publisher Default is turned on one can't change ANYTHING. Not background color, font, etc. Oh - and I'm not a pirate. There ARE free eBooks out there but they need edited and converted. Gutenberg is one such site.
Categories: Hardware
0 Kudos

When I click on the Netflix button, the red loading screen comes on for a few seconds and then the screen turns grey. Have tried to reboot many times, and other apps like crackle work just fine. Been going on for a little over a week now. Any thoughts? Thanks.

 

Stu

Categories: App
0 Kudos

Hey guys, I have the first edition Nook and I have been having some trouble with it. The Nook refuses to download any of the books that are in the library and i'm not sure why. I have Wifi in the house and it's connected to the Nook. Not sure what could be the problem. It has the latest updates and everything. Any help would be greatly appreciated!

Categories: Books
0 Kudos

Is there a reason I cannot read using my NOOK when outside. The screen is nearly impossible to read. Is there an overlay or something to help with this?

Categories: screen
0 Kudos

Nook Profile

Status: Open

I have an old first edition Nook reader which is registered under a previous email address.  I am unable to change the email address on the Nook.   I have the Nook app on my tablet which is registered using my current email address:  brenda.price049@hotmail.com.   I went through the process to unregister and re-register the Nook, but when I change the email address it tells me the address is already already in use.

Categories: email
0 Kudos

Nook Simple Touch Skipping Ahead Pages

Status: Open

Does anyone else have issues with their Nook Simple Touch skipping ahead 100+ pages sometimes when turning the page forward?  This happens to me quite frequently.  BN advised me to de-register my Nook and that did not resolve my issue.

 

Any ideas?  This is super frustrating! :smileymad:

 

Thanks.

 

Angela

Categories: Books
0 Kudos

Just got the Nook HD+ a couple of days ago and the menus keeping popping up while I'm using it. I'll be reading and the bottom menu will pop up or the settings menu will suddenly appear. It's intermittent but quite annoying to try to turn the page or be trying to type and the menu appears and interrupts. I'm wondering if maybe I got a lemon or if this is because of the recent 2.1.0 update.

Categories: Software
0 Kudos

Ender's Game Pricing Discrepancy

Status: Open

I want to buy Ender's Game by Orson Scott Card. The price shows $1.99 (matching Amazon's current price), but when I go to buy the book, I get a message I will be charged $4.35.

 

 

Categories: Books
0 Kudos

Problem: When I log into My NOOK it seems to try to load, but only returns a totally blank page.

 

Windows 8
Chrome Version 28.0.1500.72 m

 

I don't seem to be the only one, as there is discussion over at the NOOK Talk section about this issue.

Categories: Books
0 Kudos

The new issues of both Analog and Asimov's magazines are missing their cover art, both on the web pages for the magazines (linked) and on downloaded copies.  The cover art does appear within the epub file once you download it, but won't display in the issue list on the Nook.

Categories: Books
0 Kudos

I have a Samsung Galazy S5 and Tab 4 8.0. 

 

I bought the Tab 4 from T-Mobile before I found out B&N would be selling them for far less.

 

The problem I am having is with the Nook app released in May of 2014.  It works fine for text based works, such as novels and even technical books.  However it  is unusable for magazines with images, or manga at all.  I'm very sad to see that there was a posting of a similar problem with the latest Android versions posted 2 years ago. 

 

With Magazines, opening one up gets you immediately into "article view" which is essentially the text of the article, but attempting to click on the magazine page itself to view any graphics causes the application to exit.  Imagine trying to view National Geographic this way, or any Manga.  I believe some one else has complained of comincs being broken the same way, but they attributed it to the latest Android versions. 

 

In any event, I spent something like $200 at the Viz website because their manga reader works.  I wanted to buy more magazines, manga and other things via B&N but until this is fixed I'm afraid I can't order more from B&N.  

Categories: App
0 Kudos

Sue Grafton O IS FOR OUTLAW has wrong cover

Status: Open

Just purchased Sue Grafton's O IS FOR OUTLAW. It's the right book, but has the L IS FOR LAWLESS cover. Is there any way this can be fixed? Thanks!

Categories: Books
0 Kudos

Nook HD+ Music Player

Status: Open

Google music play stopped working after I updated the new version from the "Play Store".

Categories: App
0 Kudos

I am currently reading The Zombie Survival Guide on my Nook Simple Touch.  This book has a number of lists that are all intended to fit on one page.  Some of these lists are longer than one page size on the nook simple touch.  Rather than extending to the next page, these lists are simply cut off.

Categories: Books
0 Kudos

Nook HD+ issues I'm having

Status: Open
Let me preface this by saying that my reading experience has been enhanced since I began reading on an ereader, NookColor, in 2010. However, there have been so many problems with the Nook HD device, some issues reported I've never had, but I've experienced a lot of the issues, including certain books and apps not downloading properly. As it stands today, I still can't download previously bought Page Perfect books or any that are enhanced. I can't see my wishlist when I need to. I don't understand any of this, why don't things work the way they're supposed to?
Categories: Books
0 Kudos

Browser Issues

Status: Open

Because there are many apps not available for the Nook HD/HD+ we depend on the browser a lot more to access things like Facebook. This needs a little work. I'm on the current release: 2.06.

 

  • The browser, not infrequently, either freezes or crashes/suddenly closes. When it freezes I have to restart it to get it to be responsive again.
  • There are times where there is a field to fill in and the keyboard covers the field so you can't see what you are typing. There's no way to scroll so you can see or set up the screen ahead of time so the keyboard doesn't cover it. I've run into this on Paypal and Facebook to name a few.
  • It can be very slow and jerky at times.

 

Those are bugs. Then there are usability issues.

 

I wish the bookmarks had an option to not show a thumbnail. At first I liked the feature but as my bookmarks grew it became a pain. I'd like ways to sort them too as well as to have folders to categorize bookmarks.

 

I'd even like a CHOICE of browsers - to be able to use Firefox or Chrome if I wish.

Categories: NOOK Issue Reporting
0 Kudos

I have a Nook HD that locks up from time to time- once I able to do a hard shutdown and restart, I notice there are massive amounts of junk dowloads- one time it numbered over 100, this current time I stopped it at 75. They are not Nook based- each file is marked with random alpha-numeric codes followed by (dot)AndroidCoverMedium_Aspect.

 

One example is 01Q007CsPEOdi36lupS7UA.AndroidCoverMedium_Aspect. No two are the same- all random in the format described. In order to remove them, I have to delete each one individually. Is the Nook HD susceptible to a virus or uninvited file downloads?  Not real confident in hooking the device up to a computer at this point- cannot find anything on Android forums describing this. Please advise.

Categories: Hardware
0 Kudos

Please, Please update the Nook Tablet, Nook Tablet users would love to use the Google Play store. I don't think it's very fair we get shafted just because there is the new Nook Hd and HD+. I paid good money for my Nook Tablet and still pay good money for my books and games that I have on it.  So PLEASE give us an UPDATE!!!! Thank You

Categories: Software
0 Kudos

Battery Life on HD's vastly diminished since the Janary 2013 update.

Status: Open

Since my HD was updated to 2.06, battery life has been cut in half. I'm now only getting about 5 hours of reading time, or about 3 hours of video viewing before I have to recharge the battery. If I accidentally leave wi-fi on, almost 50% of the battery charge is lost within a 12-13 hour period of not use.

Categories: Software
0 Kudos

I have the nook tablet and it worked great.  About a month or so ago I started having problems when connected to Wi-Fi.  Works great when its turned off.  No problems reading books or any non Wi-Fi needed apps.  But when I turn on Wi-Fi its fine for a few minutes then it starts to "wig out". It just randomly starts opening pages. Then it will say "battery critically low" even if its fully charged then just turn off.  Once I turn Wi-Fi back off its fine again.  Any suggestions?

Categories: power, screen, Wi-Fi
0 Kudos

NOOK for PC crashes

Status: Open

Every time I open and attempt to read the latest issues of my magazines, it crashes my NOOK for PC. I am allowed to get a few pages in then CRASH! and the following message appears:

 

We are sorry, but this Barnes & Noble application has encountered a

problem and it needs to close (code012).

 

 

And if I wish to download and read any of my magazines on my PC, the following message appears:

 

The title is currently not available for download for this application.

(Download: 2138)

 

 

How do I fix this?

 

 

 

 

 

Categories: Software
0 Kudos

Twitter updates

Status: Open

Whenever updating twitter from to the most recent version via the play store, the update will uninstall after turning on the wifi later and the library syncs.  With the nook version of twitter this is less noticeable since the twitter app version is 4.1.7 and not 4.1.8.  Please fix.

Categories: App, social
0 Kudos

Won't fully turn on

Status: Open

My Nook HD won't get past the loading part of turning on. It sits on 99%. What can I do to fix it. I've had my Nook since Christmas. My son was playing a game on his profile when it started restarting itself and now it won't turn on. I put it on my charger and it acts like it's going to turn on but never gets past loading to 99%

Categories: power
0 Kudos

Add Bookclubs link to bn.com

Status: Open

I think this would be a great idea, not only for ease of access, but to show potential Nook buyers that there is a community out there. Otherwise, you feel disconnected and wonder if anyone else owns the device. BN should be proud of the bookclubs and tout them.

Categories: social, web
0 Kudos

I am requesting (politely & nicely) someone from the Barnes & Noble support team to address this problem and let us know what the heck is going on with us not getting a magazine download?

 

What happened to the Sept 9th issue of BusinessWeek? 

 

No one from Barnes & Noble or BusinessWeek has made any kind of comment as to why we did not get that issue.

 

Do we need to start cancelling our subscriptions....???

Categories: App
0 Kudos

I had the 1st gen nook, which died just before the 1 year warranty.  Was replaced with  a new Simple touch.  After almost a year, had problems with screen freezing.  Store support couldn't fix it even after hard reset, so was given another one.

I paid for the 2 year plan with that one.

After less than 4 months, screen freezing again!

This time, the store didn't bother trying to fix it - just gave me a 'certified' reused.  Ok.  AND MADE ME PAY $20.00 FOR ANOTHER 2 YEARS BECAUSE IT IS SET TO THE SERIAL # AND NOT THE USER!!!!

And guess what?  After having this 'certified' Nook for 3 DAYS, it is frozen again.  I can't unlock.  It is fully powered and still won't unlock.  I did manage to get it to power down by holding the button for about 30 seconds and it is still locked.

I am totally fed up and am glad that most of the books I have on this thing were free friday or sale books, because if BN makes me pay for the two year plan again, I WILL switch to the Kindle.  My husband has had his for a few years and no problems.

Give me one good reason I should stay with the Nook?

Categories: screen
Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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