New Message

I was aware in the past that the wishlists created on the devices were only stored locally on the device.  They were not saved online and when a device was reset, users would have to create a new wishlist on the device.  This was fine and dandy as far as I was concerned, except for when I bought a book BEFORE I took it off the wishlist.  This left a book on the wishlist that I COULD NOT REMOVE.  Resetting the device would fix this, as it erased the local wishlist along with everyhting else.

 

Fast forward to today.  I did a random erase/deregister because I am a complete geek and like to reset my computers/devices every once in awhile.  While setting up my preferences again, I went to go manually enter books into my wishlist.  TO MY ABSOLUTE HORROR I found my wishlist intact including all of my purchased books that could not be removed.

 

So, this brings me to 2 questions:

1)  Apparently the device wishlist is now stored online, possibly hidden with the profile database.  That's fine, and a sign of progress.  But can I please be allowed to edit this list online?

2) IF I BUY A BOOK THAT IS ALREADY ON THE WISHLIST CAN'T IT JUST AUTOMATICALLY BE REMOVED FROM THE WISHLIST?

Categories: Software

Archive has no back button in 2.0.6

Status: Open

When you enter the Archive section through the Library on an HD/HD+ there is a nice back arrow at the top left that brings you back to the Library.

e.x I tap Library from the home screen, tap the navigation options in the bottom left corner, and tap View Archive. To go back to the Library I simply tap the back arrow at the top left.

 

Prior to 2.0.6 the Apps menu had a back arrow that brought you back to the Library. This was removed in the most recent update, but the removal of that back arrow means that when you enter the Archive from the Apps menu there is no way to navigate back.

ex. I tap Apps from the home screen, tap the navigation options in the bottom left corner, and tap View Archive. There is no way to navigate back to the Apps menu aside from going all the way back to the home screen.

 

Just need that back arrow back when you're viewing the Archive from the Apps menu.

 

A persistant back navigation would fix all of this as well... Just saying.

Categories: HD, HD+, Navigation

Since September 11 or 12, 2013, newly purchased B&N movies, and UV redeemed movies that are not listed as unsupported (ones that can be played directly from the Nook video library) are no longer downloading with covers. Only those videos redeemed elswhere, but listed as unsupported in the Nook video library are showing up with covers.

 

This is occurring on all 4 of our HS/HD+ devices.

Categories: Video
I have been getting charged twice for my ebook purchases. I keep giftcards on file formy ebook purchases, and lately, my charge shows up being applied to one card, but the exact same amount is being deducted from a second card. Every time I speak or chat with customer service, I get a runaround and NO answers, help, or solutions! I cannot afford to pay double for my purchases and every time I try to get this resolved, I spend HOURS without any resolution or satisfaction. I refuse to spend any more money until I know the problem has been fixed.
Categories: Books, Software

Trying to read the latest issue of Popular Mechanics on my HD+ running 2.1.0

 

After only a few pages I get "unfortunately reader has stopped"

 

Happened multiple times, now the mag won't even come up.

 

My other mags seem fine. 

 

I had a few problems with this mag prior to the new software update, but never this bad.

 

Help!

 

Charles

Categories: Books, Software

Hi,

There is this one book 'Legacy by Kate Brian' which i have purchased but am unable to read.

Whenever i try to view the book it comes up with the message 'error dialogue:sorryannot open this book' it seems to be only thi book, and when trying to view it on the computer at barnes and nobles in my library all it says is 'product data not available'.

I've restarted my nook a lot, repurchased and redownloaded the book and yet it stays unreachable to me -any suggestions on what to do?

Thanks

Categories: Books

NST/NSTG: Add option to turn off auto-download

Status: Open

B&N, you may consider this a "suggestion;" I consider it an "issue."

 

Some of us really like the Nooks, own more than one at this point, and purchase a lot of content.  But that doesn't necessarily mean we want all that content on our NST/NSTG's. 

 

Here's the issue.  Whenever I turn on the wi-fi on the NST and do a sync, it automatically downloads my last 5-6 purchases whether I want them on the device or not.  And the device doesn't have that much on board memory (it will hold a considerable number of standard epub books; but magazines and certain lengthy non-fiction titles are considerably larger files.)  Yes, I can go through and archive items that I don't want downloaded to the NST (and then unarchive them later on the other device.)  But that's taking away from my reading time, which in turn reduces the B&N purchases.  (The other alternative is that I archive everything on the NST one day, sideload all my content and never turn on the wi-fi again.)

 

Really hope that you will "fix" this on the NST/NSTG.  At a minimum, please incorporate this into the software for the next e-ink device.

Categories: Books, Software, Wi-Fi

Angry Birds 3.0 update not available

Status: Open
I currently have Angry Birds original version 2.3 on my Nook Color. I knoe version 3.0 is available and is the version currently for sale through B and N Nook apps. When I check for updates I see a message advising that all apps are up to date. Based on the message boards, it appears that I am not the only one with this problem. Since archiving/unarchiving will cause me to lose all progress on AB, I am loathe to do so in an attempt to bring down the latest version. Is there a way to get the update throufh the normal proccess?
Categories: app updates

Problems after Update 2.2.0

Status: Open
Every since update 2.2.0, I've experienced two problems. Neither has been fixed by a hard reset AND deregister/reset (called tech support this morning). First, my Nook HD+ battery has not been the same. It drains really fast and has shut itself off many times (the battery status is not being read correctly; when I put it down this morning it was at 85%, picked it up this afternoon 92%; then in 30 minutes it dropped to 52% and said it was critically low and then shut down). The next problem is that is constantly tries to update my Twitter app. Please BN push out a fix ASAP!
Categories: Software

I am having difficulty recharging my Nook, I believe that the port itself has become loose from the memory board.  I believe this problem could be avoided by moving the port to the top of the Nook instead of the bottom.  I hold the Nook close to me as I would a book which results in stress on the port as I usually continue to read even when my Nook is recharging.  If the port was located at the top edge of the nook instead of the bottom edge it would not be affected when being used while recharging as the cord would not be bent at the plug as it is when the plug is at the bottom and it is used while recharging.

Categories: Cord, Hardware, power

When opening Google Voice on the Nook HD+, it starts to load the inbox and then crashes immediately. It does this with complete regularity. This is not an isolated issue: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/Nook-HD-v2-1-Google-Voice-crashes/td-p/1454619

Categories: App, Software

The new update has completely degraded the audio quality of streamed Bluetooth music such that the nook HD is no longer suitable to this task.  The audio quality used to be fine--though it was not as good as a wired connection, it still worked well. Now the sound is as if it is underwater.

 

This is not strictly a BN thing, lots of andriod users report this on 4.2 phones.  However, since the problem is well documented and a fix is readily available on the net, this probably did not need to happen.

 

The problem appears to be excessive bit reduction in the audio data.  The result is a loss of signal at the high end and an excess amount of bass.  Simple EQ cannot compensate for this since you cannot get the lost data back. The reduction in data is fine when using bluetooth for phone calls, where you want to cut out the high end and increase the bass.  (Talk radio uses the same filtering to make the people speaking more understandable.) But this filtering is devistating to music.  This compression algoritm should never be used on a nook, which cannot even be used to make phone calls.

 

The fixes out there do seem to work but require rooting.  I hope we get a patch soon that addresses this so I can avoid rooting my device.

Categories: Wi-Fi

I just updated to 2.0.6 and now I can't upload anything to the SD card

using a PC (Win 7 x64). The upload doesn't even start. I can upload to

the main memory fine.

 

As you might imagine this appears as a serious issue to me.

 

I have tried removing/reinserting the card, soft reset. Nothing resolves

the issue.

NONE OF THE MOVIES OR TV SERIES IN THE NOOK SHOP COME WITH COVER ART ANYMORE. THE MODS SEEM TO BE IGNORING THIS ALTHOUGH SOMEONE ELSE POSTED SEVERAL HELP TOPICS. ALSO NOT ONE, YES, NOT ....ONE...APP HAS SCREENSHOTS IN THE NOOK SHOP ANYMORE. AS NO ONE WISHES TO ADDRESS THESE FORMIDABLE ISSUES I ASSUME NOT ONE OF YOU GIVES A RATS A%$#
Categories: Video

Even with my HD+ linked to my UltraViolet account my videos are not shown in my library. I have two UltraViolet videos (Hobbit and Life of PI) both are available from the B&N store but they still do not show in my library, only in the Flixster app.

 

James

Categories: Video

The New Yorker magazine file format change. Is it permanent?

Status: Open

Prior to September 23, 2013 I received The New Yorker magazine in a custom format that worked quite well on the Nook. It included a way to view all cartoons in the issue in one screen, as well as many other helpful features. Since that date, however, the format has changed. The week after that I received the issue in completely plain ePub format. It was completely useless for magazine content. After that the issues are arriving in plain PDF format. That might work on a larger screen but is, again, useless on a small screen. And only the main articles include "Article View" that allows content to be read outside of the fixed format of a pdf file.

 

I'm trying to find out if this is a permanent change in file format. I much prefer the previous, custom file format. The people at The New Yorker keep referring me back to Nook support. Nook Support says they are only distributing the file. Who can answer this question?

 

Here is the text of my original message to Support at The New Yorker:

The Nook edition of the New Yorker has been delivered electronically 
over the last few weeks once in ePub format and twice in PDF format. I 
much prefer the digital format that the magazine was delivered in prior 
to the Sep 23, 2013 edition. That custom format was much easier to read 
on the Nook. I am even considering canceling my subscription if I 
continue to receive the magazine in plain PDF format. Is this a 
permanent change or a temporary technical problem?

Categories: Books
0 Kudos

Nook Simple Touch Skipping Ahead Pages

Status: Open

Does anyone else have issues with their Nook Simple Touch skipping ahead 100+ pages sometimes when turning the page forward?  This happens to me quite frequently.  BN advised me to de-register my Nook and that did not resolve my issue.

 

Any ideas?  This is super frustrating! :smileymad:

 

Thanks.

 

Angela

Categories: Books
0 Kudos

Older purchases on my Order Status list do not show up in library

Status: Open

I posted this on another board last night but realized that this seems to be the correct forum so I reposted here.

 

I am trying to read a book I purchased last November.  In my order status list on the website I can find the order number for the book and the status there says "in your nook library".  It is not in my Nook library though.  If I look online at my library it does not show up (not normally nor archived).  It is also not showing on my Nook nor using the Nook reader for PC.  I've erased and re-registered my Nook Simple Touch and the probably is exactly the same.  It also does not show up on my wife's Nook Color, we share an account.  The book is still available as a Nook Book so that is not the problem.  Without compiling an extensive list to be sure, it appears that ALL of our older purchases are not showing up in the library. 

 

Has anyone else run in to this?  Any suggestions?

Categories: Books
0 Kudos

When I click on the Netflix button, the red loading screen comes on for a few seconds and then the screen turns grey. Have tried to reboot many times, and other apps like crackle work just fine. Been going on for a little over a week now. Any thoughts? Thanks.

 

Stu

Categories: App
0 Kudos

I have allowed Google Play in my son's profile and have set the shop up so that a password has to be entered with every purchase. about 6weeks ago the app will not load on his profile. I have purchased several movies and shows for him and now he can't watch them unless he uses my profile. I get a box that says "Google Play has stopped working"  and then I am given the option to close or report. I report everytime, have changed the settings for his profile and nothing has worked. Incredibly frustrating.

#2 if I leave WiFi on while, when I read a book, without fail, everytime my Nook will update and reboot the whole system. When not reading it will also reboot at times, but it happens at least once a day where it restarts the whole system and is not uncommon for it to happen up to 3 or 4 times a day. I called customer support and they gave me the runaround about it and nothing she said made sense. I am highly disappointed in myself for purchasing this since I am unable to even enjoy it.  Any help is fixing these problems is welcome, otherwise I am returning and requesting a full refund, including all purchases made on the device, for the device.

Categories: Software
0 Kudos

Product: Nook with Glowlight (Model BNRV350)

Software version: 1.1.5

 

Open a book (any book). Hold on any *complete* word for a moment, and it will show as "selected"; at the bottom of the interface, you'll have options to Highlight, Add Note, Share, or Look Up.

 

Browse to a page, or adjust your text size settings, so that you see a work that is hyphenated at the end of the line (right side). Try to select either side of the word, and you'll find it impossible. You can only highlight the word by bumping or decreasing text size. Users should be able to highlight text-wrapped words.

 

With my font settings, I see about 150 words on an average page; of these, about 5 are typically auto-hyphenated. This means I can't readily use the dictionary for about 3% of the words I see at any given time.

Categories: Books
0 Kudos

DRP Reader, Vanishing/Failed Update Apps, and black bar.

Status: Open

DRP Reader: 

Whenever I try and open .cbz files, I get a pop up saying DRP Reader Failed.

 

Vanishing Apps:

Twitter vanishes every day and I have to reinstall it at least once a day.

 

Failed Update:

Nook prompts me to update an app from the nook version to google play, but then says the app is already installed when it tries to update it. This happens with Office Suite Lite.

 

Black Bar:

The wallpaper no longer fills up the entire screen on the lock screen. Instead, there is a black bar on the bottom.

Categories: App, social, Software
0 Kudos

Battery Life on HD's vastly diminished since the Janary 2013 update.

Status: Open

Since my HD was updated to 2.06, battery life has been cut in half. I'm now only getting about 5 hours of reading time, or about 3 hours of video viewing before I have to recharge the battery. If I accidentally leave wi-fi on, almost 50% of the battery charge is lost within a 12-13 hour period of not use.

Categories: Software
0 Kudos

books wil not open from my library

Status: Open

I have over 300 books on my nook and as many as 25% of them give me this message when I try to open them, "We're working on making this title available on NOOK® for Web. In the meantime, read it on our free NOOK Reading Apps." 1. I do not want to read on my computer 2. Why was I sold a book (many books, actually) that have not been configured to work with my nook? How soom will these issues be fixed as there are many books I'd like to read but cannot because the title is "not available". If you are selling a shirt in a store but the buttons do not work, do you sell the shirt and tell the customer you are working on it? Then why would you sell ,many non-working nooks and tell me you are working on fixing them so I can read them with my Nook? It doesn't make sense.

 

 Also, I put a $50.00 credit card on my b & N account so I could buy nooks but it does not use my gift card - it pulls payment from my credit card instead. I thought it was supposed to pull payment from gift cards first. Why am I having issues with that as well?

 

Plwase get back to me as I am getting a bit frustrated with my Nook. Regards, Debra

Categories: Books
0 Kudos

I am requesting (politely & nicely) someone from the Barnes & Noble support team to address this problem and let us know what the heck is going on with us not getting a magazine download?

 

What happened to the Sept 9th issue of BusinessWeek? 

 

No one from Barnes & Noble or BusinessWeek has made any kind of comment as to why we did not get that issue.

 

Do we need to start cancelling our subscriptions....???

Categories: App
0 Kudos

Problem: When I log into My NOOK it seems to try to load, but only returns a totally blank page.

 

Windows 8
Chrome Version 28.0.1500.72 m

 

I don't seem to be the only one, as there is discussion over at the NOOK Talk section about this issue.

Categories: Books
0 Kudos

I manually updated my NST to version 1.2.1 last night. This afternoon I bought 3 books, 2 pre-orders and 1 allready released. When I tried to download the released book it said "connecting" and stayed there. Since I have never seen "connecting" before I thought it had to be the update. When I came to the boards to see if anyone else was having trouble with the update I saw one person had suggested doing a factory reset. I have done so THREE times now and it still says version 1.2.1! Only now I can't read ANY of my books as they ALL say "connecting"! Since I read almost a book a day this is very upsetting. I am very disappoited with B&N right now.

Categories: NOOK Issue Reporting
0 Kudos

Shop continues to stop working

Status: Open
As of late, I keep getting an error message when I'm browsing the shop. An error message saying something along the lines of "sorry, not functioning properly" and then the Nook returns to the home page.
Categories: Software
0 Kudos

No Chicago Tribune for two days now

Status: Open
I've been subscribing to the Tribune ever since I got a Nook. No issues yesterday or today.
Categories: Books
0 Kudos

One issue im having with Chrome in the update to Googleness.. Even though its unchecked, Chrome does NOT tend to load the mobile/tablet version of websites even with the Load desktop version option unchecked... Some websites are not very usable (cough MSN/Hotmail/Outlook) when they display in desktop format... The browser option to switch formats is broken... 

 

 

Categories: web
0 Kudos

PagePerfect books still not downloading to HD+

Status: Open

Apologize if this is a duplicate, could have sworn that this issue had been raised before, but can't seem to locate it.

 

As of today 4/4/14, "some" PagePerfect books are still not downloading to the HD+.

 

Prior to purchasing, via the main webpage

1) I checked the devices the book would work on.  It clearly stated that it would work on the HD/HD+.

2) I checked the book specs.  It doesn't say on the webpage that this is a PagePerfect book.  (If it had, I wouldn't have purchased it.)  It just says "epub."

3) If I had checked the book specs from the HD+, it does say that it is PagePerfect.  Why the conflicting info?

 

If you can't get these type of books to work on the HD+, then at a minimum, please fix the webpage specs!

 

 

 

Categories: Books, Software
0 Kudos

NOOK for PC crashes

Status: Open

Every time I open and attempt to read the latest issues of my magazines, it crashes my NOOK for PC. I am allowed to get a few pages in then CRASH! and the following message appears:

 

We are sorry, but this Barnes & Noble application has encountered a

problem and it needs to close (code012).

 

 

And if I wish to download and read any of my magazines on my PC, the following message appears:

 

The title is currently not available for download for this application.

(Download: 2138)

 

 

How do I fix this?

 

 

 

 

 

Categories: Software
0 Kudos

Trying to shop for some new books I am unable to go to the shop and look at a list of books under many of the areas such as Fiction, Fantasy; and most of the others.  Reported it and sounds like a new issue.

Categories: problem
0 Kudos

Sue Grafton O IS FOR OUTLAW has wrong cover

Status: Open

Just purchased Sue Grafton's O IS FOR OUTLAW. It's the right book, but has the L IS FOR LAWLESS cover. Is there any way this can be fixed? Thanks!

Categories: Books
0 Kudos

Hello,

 

I just have been frustrated with my Barns & Noble Nook HD, it doesnot seem to stay charged and it charges very slowly why I have no idea, this began about a week ago and I have been trying my best to get it to work properly. At first it didn't want to charge at all but I kept fiddling with it and it renewed itself to factory built but still isn't working good so I need to have it replaced as I have a 'Two Year Plan'. Does anyone know just how I am to go about getting it replaced?

 

Kimberly McCreary

 

Categories: Accessory, Cord, Hardware
0 Kudos

HD+ is not working well with new software update

Status: Open

I have not found all that is messed up now, but I am very unhappy with all the Google Junk that was forced down that I don't want.

 

My existing Games dont run now no matter what I try, so it may even have lost all my settings and make me start over, if ever it works again.

 

What happened to the Web Browser?  What happened to all my Bookmarks/Favorites ? I do not like Google Browsers and Google Apps all over the place.  I want the older Web Browser back.  How do I get it back.  I want the freedom to choose to use or not to use Google Apps.

 

I don't want to have to register or create accounts in Google or other Apps that I don't want to use.  I want the freedom to choose.

 

You need to fix this newest software update, and give us back more control over our devices.

Categories: Software
0 Kudos

This weekend, I've been rereading some older books, namely anything by Philippa Gregory. I decided that I wanted to reread 'The Red Queen' earlier, and tried to find it on my Nook HD. Lo and behold, it has disappeared from both of my Nooks, my iPhone app, and my online archive-- it's no where to be found. I'm not sure if I'm missing any other books, right now I'm too angry to even begin to wrack my brain for that information. I know that I purchased that book right after it was released in 2010, and I know that it was on my Nook[s] earlier this year. But because the purchase is so old, I can't find the order number on my account page.

 

Needless to say, I'm pretty infuriated right now. I'm willing to repurchase, as it's on sale for $6-- but how many more of my ebooks are you going to delete without my knowledge? Am I purchasing these, or is this just a library, and I'm paying to borrow? Stop updating/messing with my library without letting me know!

Categories: Software
0 Kudos

Ender's Game Pricing Discrepancy

Status: Open

I want to buy Ender's Game by Orson Scott Card. The price shows $1.99 (matching Amazon's current price), but when I go to buy the book, I get a message I will be charged $4.35.

 

 

Categories: Books
0 Kudos

I am currently reading The Zombie Survival Guide on my Nook Simple Touch.  This book has a number of lists that are all intended to fit on one page.  Some of these lists are longer than one page size on the nook simple touch.  Rather than extending to the next page, these lists are simply cut off.

Categories: Books
0 Kudos

. . . now that B&N has announced that it has abandoned the B&N Community fora (even though the fora are still here)??

 

After having my Nook for 3 months I noticed that I was being charged sales tax for  Nook purchases, even though I live in a state with NO sales tax, and bought the Nook at a B&N in this state.  That was back in March; I reported it here, and a B&N rep suggested a fix which, apparently hasn't worked, as I am still being charged sales tax on purchases.  It's starting to add up -- at this point I've been charged close to $40 in fake sales tax.

 

A PM to the B&N rep has produced no responce for nearly a month, leading me to conclude that they really have abandoned the Community.

 

OK, fine, technology marches on, and with it discussion fora.  But what's the new alternative for reporting issues?

 

Or does abandonment of the fora also mean that B&N has abandoned all support for their eReaders?

 

 

Categories: Books
0 Kudos

I had the 1st gen nook, which died just before the 1 year warranty.  Was replaced with  a new Simple touch.  After almost a year, had problems with screen freezing.  Store support couldn't fix it even after hard reset, so was given another one.

I paid for the 2 year plan with that one.

After less than 4 months, screen freezing again!

This time, the store didn't bother trying to fix it - just gave me a 'certified' reused.  Ok.  AND MADE ME PAY $20.00 FOR ANOTHER 2 YEARS BECAUSE IT IS SET TO THE SERIAL # AND NOT THE USER!!!!

And guess what?  After having this 'certified' Nook for 3 DAYS, it is frozen again.  I can't unlock.  It is fully powered and still won't unlock.  I did manage to get it to power down by holding the button for about 30 seconds and it is still locked.

I am totally fed up and am glad that most of the books I have on this thing were free friday or sale books, because if BN makes me pay for the two year plan again, I WILL switch to the Kindle.  My husband has had his for a few years and no problems.

Give me one good reason I should stay with the Nook?

Categories: screen
0 Kudos

Pixel debris around My nook today button intermittent

Status: Open

Cosmetic bug.... Nook hd+ post play.... Random tiny squares and pixels around bottom of Your nook today button when not activated..... To resolve just do an activity that causes the display to refresh or sometimes opening your nook today screen will resolve it.  Its intermittent. Also some apps show white text on grey background in some app settings/preferences menus

Categories: screen
0 Kudos
I sideloaded an HTML file recently that I had converted into EPUB format with Calibre and there was now a space between each paragraph. If I turn on Publisher Default the space disappears. I haven't sideloaded any converted eBooks since the 2.1 update so I can't say exactly when this change occurred. All of the hundreds of converted eBooks I had sideloaded prior to 2.1 are still fine - none of them have a space between each paragraph. In fact if I sideload an eBook identical to one sideloaded previously it now has a space and the original (identical) does not. This behavior is identical to what browsers do with the original HTML, i.e. they put a space between each paragraph. They also don't indent but thankfully the Nook does (for now anyway). This may appear trivial but once Publisher Default is turned on one can't change ANYTHING. Not background color, font, etc. Oh - and I'm not a pirate. There ARE free eBooks out there but they need edited and converted. Gutenberg is one such site.
Categories: Hardware
0 Kudos

Cannot update Adobe Air to a current version (slight security issue)

 

Have to load both the google play facebook apps and keep the original nook facebook on the HD+

Cannot update Google Play Music to the Play store version of the app, which allows chromecasting

Also cannot update the nook native twitter to the current Play store version of twitter...

 

Most other apps will allow you to install *both* versions* or one version (google play) will let you install over certain Nook apps... (facebook and many of the google native apps will let you overinstall)

 

Ideally i think the nook needs to be refreshed up to a current gen of Android esp with 4.4 allowing performance improvements for lower spec devices.. theres still quite a few glitches in 2.1.1 with menu appearances, touch sensitivity, sync issues,  even after a full factory restore... Also the nook doesnt seem to know how to make icons dissapear that use a registration app.... even with a reboot.. (I.E if you buy certain apps, they are used to verify registration payment and their icons are supposed to vanish from the screen on reboot.. they dont)

 

 

 

 

Categories: App, social, Software
0 Kudos

Storing books on PC

Status: Open

I downloaded some books and wanted to store them on my pc. I connected my Nook simple touch glowlight to my pc and opened the drive, navigated to the 'Books' folder - Nothing there to transfer???? I can open and read the books on my nook but how do I save them elsewhere if I can't find them? any help much appreciated:smileysurprised:

Categories: Software
0 Kudos

The new issues of both Analog and Asimov's magazines are missing their cover art, both on the web pages for the magazines (linked) and on downloaded copies.  The cover art does appear within the epub file once you download it, but won't display in the issue list on the Nook.

Categories: Books
0 Kudos

I have a Samsung Galazy S5 and Tab 4 8.0. 

 

I bought the Tab 4 from T-Mobile before I found out B&N would be selling them for far less.

 

The problem I am having is with the Nook app released in May of 2014.  It works fine for text based works, such as novels and even technical books.  However it  is unusable for magazines with images, or manga at all.  I'm very sad to see that there was a posting of a similar problem with the latest Android versions posted 2 years ago. 

 

With Magazines, opening one up gets you immediately into "article view" which is essentially the text of the article, but attempting to click on the magazine page itself to view any graphics causes the application to exit.  Imagine trying to view National Geographic this way, or any Manga.  I believe some one else has complained of comincs being broken the same way, but they attributed it to the latest Android versions. 

 

In any event, I spent something like $200 at the Viz website because their manga reader works.  I wanted to buy more magazines, manga and other things via B&N but until this is fixed I'm afraid I can't order more from B&N.  

Categories: App
0 Kudos

im trying to pick back up on an e book i purchased about a year and a half ago.  When i try to re-download the book, it says i have to purchase it from the Barnes and Noble store, only thing is im already more then half way through the book, and know i already purchased it.  any suggestions on how to retrieve a VERY lost book?

Categories: Books, Software
0 Kudos

Nook Profile

Status: Open

I have an old first edition Nook reader which is registered under a previous email address.  I am unable to change the email address on the Nook.   I have the Nook app on my tablet which is registered using my current email address:  brenda.price049@hotmail.com.   I went through the process to unregister and re-register the Nook, but when I change the email address it tells me the address is already already in use.

Categories: email
0 Kudos

Yesterday I purchased my first Nook Book.   But when I went to the B&N Website to download the Nook ap for my PC, I found two options:

 

Nook for Windows 8

Nook for Browser

 

Now, I'm fairly sure Nook was around a while before Windows 8.  What happened to the Windows XP / Windows 7 installations?

 

When I tried to use the Browser version, no matter which browser I used (I tried IE, Firefox and Opera all three) I got the message "Oops!  Can't download to this browser!"

 

Friendly feedback:   your ducks are wandering all over the place and need to be gotten back in a row.

 

I had to actually come to this forum and dig into the archives to find a link to the standard PC version of Nook.   My question:  why wasn't that link place right on the Nook software page?

 

A thought:   When someone buys a Nook Book, it seems to me they're going to want to be able to read it. ; )

 

If anyone else needs them, here are the links:

 

Nook for PC: http://www.barnesandnoble.com/download/ereader/ereader-windows.asp

 

Nook for Mac: http://www.barnesandnoble.com/download/ereader/ereader-mac.asp

Categories: Software
Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
Message Statuses