New Message
0 Kudos

The new issues of both Analog and Asimov's magazines are missing their cover art, both on the web pages for the magazines (linked) and on downloaded copies.  The cover art does appear within the epub file once you download it, but won't display in the issue list on the Nook.

Categories: Books
0 Kudos

nook video not working

Status: Open

nook video not working on nook HD+, linked to ultraviolet, but no show in library.

 

also on the website (my nook library)

http://www.barnesandnoble.com/account/video-locker

that link is dead

 

We are sorry...

There was a problem with the page you requested. Click here to continue shopping.

Categories: Video, web
0 Kudos

Yesterday 48 NEW pornographic titles (a few examples: Threesome with Daddy, Lesbian Sex, ...) showed up out of the blue of my two nooks. Looks like some sort of advertising. I am extremely annoyed, especially since one of the nooks is used by my young son. Customer support told me that they push what seems to match my interest. None of the books that I purchased in the past even remotely suggest any interest in this type of "literature".  I am not even sure that this practice is legal. For now I deleted them (they show up in the archived section). Tedious work, as they have to be deleted one by one...

Has this happened to anyone else?

Categories: Books
0 Kudos

I have allowed Google Play in my son's profile and have set the shop up so that a password has to be entered with every purchase. about 6weeks ago the app will not load on his profile. I have purchased several movies and shows for him and now he can't watch them unless he uses my profile. I get a box that says "Google Play has stopped working"  and then I am given the option to close or report. I report everytime, have changed the settings for his profile and nothing has worked. Incredibly frustrating.

#2 if I leave WiFi on while, when I read a book, without fail, everytime my Nook will update and reboot the whole system. When not reading it will also reboot at times, but it happens at least once a day where it restarts the whole system and is not uncommon for it to happen up to 3 or 4 times a day. I called customer support and they gave me the runaround about it and nothing she said made sense. I am highly disappointed in myself for purchasing this since I am unable to even enjoy it.  Any help is fixing these problems is welcome, otherwise I am returning and requesting a full refund, including all purchases made on the device, for the device.

Categories: Software
0 Kudos

Add an icon to the e-mail trash folder to delete all of the items in trash.  I have over 20,000 items and it's just not realistic to flag each item, 25 on a page, for delete.  A "delete all" is really needed.

Categories: email
0 Kudos

I bought 4 books and they didn't load at that time in my nook 3G. I've tried to download them and every time I get bars showing the signal is good but I get a popup that says I need to check connectivity or it said download starting and then download queing. Whats with that?

Categories: Books
0 Kudos

I am requesting (politely & nicely) someone from the Barnes & Noble support team to address this problem and let us know what the heck is going on with us not getting a magazine download?

 

What happened to the Sept 9th issue of BusinessWeek? 

 

No one from Barnes & Noble or BusinessWeek has made any kind of comment as to why we did not get that issue.

 

Do we need to start cancelling our subscriptions....???

Categories: App
0 Kudos

http://www.barnesandnoble.com/u/nook-for-pc/379003591 this link says that i should be able to use bookshelves on my pc with nook. there are no options that i can find to set them up.

 

thx

 

Categories: Software
0 Kudos

BROKEN SCREEN ON NOOK S'T WITH G'L I AM TOO FAR TO GET ANY WANRENTEE ON IT BECAUSE I GOT IT LAST CHRISTMAS,AND I AM NOT IN THE U.S.A, NOW THERE IS A BIG BLACK NOTHING IN HALF OF IT CAN SOMEONE DO SOMETHING FOR ME PLEASE 

Categories: screen
0 Kudos

books wil not open from my library

Status: Open

I have over 300 books on my nook and as many as 25% of them give me this message when I try to open them, "We're working on making this title available on NOOK® for Web. In the meantime, read it on our free NOOK Reading Apps." 1. I do not want to read on my computer 2. Why was I sold a book (many books, actually) that have not been configured to work with my nook? How soom will these issues be fixed as there are many books I'd like to read but cannot because the title is "not available". If you are selling a shirt in a store but the buttons do not work, do you sell the shirt and tell the customer you are working on it? Then why would you sell ,many non-working nooks and tell me you are working on fixing them so I can read them with my Nook? It doesn't make sense.

 

 Also, I put a $50.00 credit card on my b & N account so I could buy nooks but it does not use my gift card - it pulls payment from my credit card instead. I thought it was supposed to pull payment from gift cards first. Why am I having issues with that as well?

 

Plwase get back to me as I am getting a bit frustrated with my Nook. Regards, Debra

Categories: Books
0 Kudos

HELP!! Nook Simple Touch screen is off

Status: Open

When I am in the shelves of my Library, I touch the edit button on any shelf to add a book to the shelf and the Nook changes the page I am on.  SO FRUSTRATED!!! I am getting ready to go back to my 1st edition.  I have had this Nook Simple Touch less than a year.

Categories: Books, screen
0 Kudos

I have had my nook for just over two years now, with relatively few problems. However, a couple days ago, my nook froze as it was syncing with my computer and has not responded at all since. It is not responding to any buttons or being plugged in. Does anyone know of anything I can do to save it????

Categories: Hardware, power, screen, Software
0 Kudos

Hey guys, I have the first edition Nook and I have been having some trouble with it. The Nook refuses to download any of the books that are in the library and i'm not sure why. I have Wifi in the house and it's connected to the Nook. Not sure what could be the problem. It has the latest updates and everything. Any help would be greatly appreciated!

Categories: Books
0 Kudos

Won't fully turn on

Status: Open

My Nook HD won't get past the loading part of turning on. It sits on 99%. What can I do to fix it. I've had my Nook since Christmas. My son was playing a game on his profile when it started restarting itself and now it won't turn on. I put it on my charger and it acts like it's going to turn on but never gets past loading to 99%

Categories: power
0 Kudos

Shop continues to stop working

Status: Open
As of late, I keep getting an error message when I'm browsing the shop. An error message saying something along the lines of "sorry, not functioning properly" and then the Nook returns to the home page.
Categories: Software
0 Kudos

I've sideloaded some videos onto my HD+ and they are not showing up in the library.

 

James

Categories: Video
0 Kudos

Problem: When I log into My NOOK it seems to try to load, but only returns a totally blank page.

 

Windows 8
Chrome Version 28.0.1500.72 m

 

I don't seem to be the only one, as there is discussion over at the NOOK Talk section about this issue.

Categories: Books
0 Kudos

I have always been able to pin items from Pinterest on my NOOK- however, as of a few days ago-whenever I try to do anything on Pinterest (pin or open my boards)- it simply stays on the same page that it originally opened. Any suggestions or ideas?? I use Pinterest a lot for my job so I really need to be able to access it. Thanks so much!!-

Categories: web
0 Kudos

Nook shop

Status: Open

Cannot open Shop on either Nook HD+ or Nook Color. Try to download free Friday book on web page and it says I already own the book. Which I do not. Tried to add free Friday app to my online shopping cart. Says my cart is empty! My wi-fi is working, so must be a BN issue. Hope you are working on it because I would like this week's free Friday items! Thanks!

Categories: web
0 Kudos

Nook HD+ issues I'm having

Status: Open
Let me preface this by saying that my reading experience has been enhanced since I began reading on an ereader, NookColor, in 2010. However, there have been so many problems with the Nook HD device, some issues reported I've never had, but I've experienced a lot of the issues, including certain books and apps not downloading properly. As it stands today, I still can't download previously bought Page Perfect books or any that are enhanced. I can't see my wishlist when I need to. I don't understand any of this, why don't things work the way they're supposed to?
Categories: Books
0 Kudos

Twitter keep disappearing from HD+ after 2.1 update

Status: Open

I have been unable to successfully use Twitter since the 2.1 update.  The app keeps disappearing.  I cannot find it to uninstall.  However, Google Play keeps wanting to update it.  When it is updated, it will appear and function for about 24 hours.  Then it is gone again, even if I don't turn off my HD+.  This is very annoying.  I finally get a Twitter app that I can change the font size, then it will not continue to work.

Categories: App
0 Kudos

Sue Grafton O IS FOR OUTLAW has wrong cover

Status: Open

Just purchased Sue Grafton's O IS FOR OUTLAW. It's the right book, but has the L IS FOR LAWLESS cover. Is there any way this can be fixed? Thanks!

Categories: Books
0 Kudos

I haven't been able to view my wishlist for about a week.  At the wishlist screen, the loading circle just keeps twirling and the list does not appear.  I'm using the Nook Color 1.4.3 software.  Any ideas on how to correct the problem?  Also, it would be great to be able to import the wishlist from the Nook Color to the Nook HD.  Thanks!

Categories: screen, Software
0 Kudos

Is there a reason I cannot read using my NOOK when outside. The screen is nearly impossible to read. Is there an overlay or something to help with this?

Categories: screen
0 Kudos

I am currently reading The Zombie Survival Guide on my Nook Simple Touch.  This book has a number of lists that are all intended to fit on one page.  Some of these lists are longer than one page size on the nook simple touch.  Rather than extending to the next page, these lists are simply cut off.

Categories: Books
0 Kudos

Ender's Game Pricing Discrepancy

Status: Open

I want to buy Ender's Game by Orson Scott Card. The price shows $1.99 (matching Amazon's current price), but when I go to buy the book, I get a message I will be charged $4.35.

 

 

Categories: Books
0 Kudos

Nook HD+ Music Player

Status: Open

Google music play stopped working after I updated the new version from the "Play Store".

Categories: App
0 Kudos

Nook Simple Touch Skipping Ahead Pages

Status: Open

Does anyone else have issues with their Nook Simple Touch skipping ahead 100+ pages sometimes when turning the page forward?  This happens to me quite frequently.  BN advised me to de-register my Nook and that did not resolve my issue.

 

Any ideas?  This is super frustrating! :smileymad:

 

Thanks.

 

Angela

Categories: Books
0 Kudos

Yesterday I purchased my first Nook Book.   But when I went to the B&N Website to download the Nook ap for my PC, I found two options:

 

Nook for Windows 8

Nook for Browser

 

Now, I'm fairly sure Nook was around a while before Windows 8.  What happened to the Windows XP / Windows 7 installations?

 

When I tried to use the Browser version, no matter which browser I used (I tried IE, Firefox and Opera all three) I got the message "Oops!  Can't download to this browser!"

 

Friendly feedback:   your ducks are wandering all over the place and need to be gotten back in a row.

 

I had to actually come to this forum and dig into the archives to find a link to the standard PC version of Nook.   My question:  why wasn't that link place right on the Nook software page?

 

A thought:   When someone buys a Nook Book, it seems to me they're going to want to be able to read it. ; )

 

If anyone else needs them, here are the links:

 

Nook for PC: http://www.barnesandnoble.com/download/ereader/ereader-windows.asp

 

Nook for Mac: http://www.barnesandnoble.com/download/ereader/ereader-mac.asp

Categories: Software
0 Kudos

Pixel debris around My nook today button intermittent

Status: Open

Cosmetic bug.... Nook hd+ post play.... Random tiny squares and pixels around bottom of Your nook today button when not activated..... To resolve just do an activity that causes the display to refresh or sometimes opening your nook today screen will resolve it.  Its intermittent. Also some apps show white text on grey background in some app settings/preferences menus

Categories: screen
0 Kudos

Please, Please update the Nook Tablet, Nook Tablet users would love to use the Google Play store. I don't think it's very fair we get shafted just because there is the new Nook Hd and HD+. I paid good money for my Nook Tablet and still pay good money for my books and games that I have on it.  So PLEASE give us an UPDATE!!!! Thank You

Categories: Software
0 Kudos

Issues with HD+

Status: Open

My HD+ is 2 weeks old and for the most part I am liking it.  I have the newest update, it loaded when I registered it.  Anyway, there are a few quirks and outright problem (I think) that I would like to share here and see if there is anything that can be done.

 

1.  Books that won't leave the wish list if you buy them outside the wish list.  I have seen this issue mentioned in other threads, but I haven't seen a resolution.  The books in the wishlist show a "read" button instead of a "buy" button.  When I go to the info page for the book, there is no wish list icon for me to uncheck.  So my paid for book is stuck in the wish list with no way that I can see to remove it.  It's annoying.

 

2  Duplicate books appearing without anyway to remove them.  Somehow I have managed to get 2 copies of the Quick Start Guide on my HD+.  Of course, I have no idea what I might have done to do that.  I can't delete either one, they both give the same options, none of which are "delete".  I also have a duplicate book in my wish list, one of the ones I purchased outside the list that now only allow me to read them.  How did that happen? I don't know.

 

3.  I have discovered some ebooks that are on bn.com that I cannot find on my HD+, no matter how I search.  For example, the author Kris DeLake and her book, Assassins in Love.  I can find it on bn.com website, and I actually have it on my bn.com wish list.  But it does not show up in the HD+ store list, no matter whether I search by the title or the author.

 

To me, problems 1 and 2 are more an annoyance at this time, but item 3 is disturbing.  It's a problem if I can't trust the store on the HD+ to have the books I want to read show up.  There also appears to be a problem trusting that all pre-orders show up on the HD+.  Until it actually went on sale, the book Alien in the House by Gini Koch did not show on the HD+, even though I could find it on bn.com.  I haven't seen this particular problem posted by users, although I certainly could have missed it.

 

I hope something can be done for these issues.

 

Thank you.

Categories: Software
0 Kudos

Twitter keeps redownloading in 2.1 update

Status: Open
The built in twitter app keeps redownloading itself daily on hd + even after reboot and redownload from cloud.
Categories: App
0 Kudos

I had the 1st gen nook, which died just before the 1 year warranty.  Was replaced with  a new Simple touch.  After almost a year, had problems with screen freezing.  Store support couldn't fix it even after hard reset, so was given another one.

I paid for the 2 year plan with that one.

After less than 4 months, screen freezing again!

This time, the store didn't bother trying to fix it - just gave me a 'certified' reused.  Ok.  AND MADE ME PAY $20.00 FOR ANOTHER 2 YEARS BECAUSE IT IS SET TO THE SERIAL # AND NOT THE USER!!!!

And guess what?  After having this 'certified' Nook for 3 DAYS, it is frozen again.  I can't unlock.  It is fully powered and still won't unlock.  I did manage to get it to power down by holding the button for about 30 seconds and it is still locked.

I am totally fed up and am glad that most of the books I have on this thing were free friday or sale books, because if BN makes me pay for the two year plan again, I WILL switch to the Kindle.  My husband has had his for a few years and no problems.

Give me one good reason I should stay with the Nook?

Categories: screen
0 Kudos

One issue im having with Chrome in the update to Googleness.. Even though its unchecked, Chrome does NOT tend to load the mobile/tablet version of websites even with the Load desktop version option unchecked... Some websites are not very usable (cough MSN/Hotmail/Outlook) when they display in desktop format... The browser option to switch formats is broken... 

 

 

Categories: web
0 Kudos

I have followed the update instructions meticulously, but my nook does not recognize the file or update the software. I have downloaded the update file twice, and I have tried installing it to my nook from 3 different computers with the same result. OTA update is not an option for me.

 

I have contacted support chat and was instructed how to install the update as I had already done according to the instructions on the update page.

 

Please help!

Categories: Software
0 Kudos

While I'm overall quite pleased with the 2.1 update so fat, thre are a couple of issues I've run into.

First, the method for taking a screen shot - holding the n button and pressing volume down no longer works. I'd much rather have that functionality restored than have to resort to a 3rd party app.

 

Second, on my Nook Color, I had purchased QuickOffice Pro, but lost access to that app when moving to the Nook HD. After the 2.1 update, The Play store lists Quick Office Pro as compatible with the Nook HD.

What I want to know is why hasn't this app been approved by B&N for use on the Nook HD? I do not intend to buy the same application twice, especially when the same app is 3 times the price on the Play store.

 

Lastly, and this may be more of an issue you need to work with Google on, is that the icons for apps in the Play store are for the most part, noticeably lower resolution than the native nook app icons. The look blurry by comparison. It's a minor annoyance, but it detracts from the nice sharp dispay of the HD. I can only imagine it looks even worse on the HD+.

 

Categories: App, screen
0 Kudos

If an application is disabled in Settings, it automatically re-enables itself and can't be disabled permanently.  For example, if you disable Google Talk in order not to get spam chat requests, it will turn itself back on.

Categories: App
0 Kudos

Just got the Nook HD+ a couple of days ago and the menus keeping popping up while I'm using it. I'll be reading and the bottom menu will pop up or the settings menu will suddenly appear. It's intermittent but quite annoying to try to turn the page or be trying to type and the menu appears and interrupts. I'm wondering if maybe I got a lemon or if this is because of the recent 2.1.0 update.

Categories: Software
0 Kudos

DRP Reader, Vanishing/Failed Update Apps, and black bar.

Status: Open

DRP Reader: 

Whenever I try and open .cbz files, I get a pop up saying DRP Reader Failed.

 

Vanishing Apps:

Twitter vanishes every day and I have to reinstall it at least once a day.

 

Failed Update:

Nook prompts me to update an app from the nook version to google play, but then says the app is already installed when it tries to update it. This happens with Office Suite Lite.

 

Black Bar:

The wallpaper no longer fills up the entire screen on the lock screen. Instead, there is a black bar on the bottom.

Categories: App, social, Software
0 Kudos

HD+ is not working well with new software update

Status: Open

I have not found all that is messed up now, but I am very unhappy with all the Google Junk that was forced down that I don't want.

 

My existing Games dont run now no matter what I try, so it may even have lost all my settings and make me start over, if ever it works again.

 

What happened to the Web Browser?  What happened to all my Bookmarks/Favorites ? I do not like Google Browsers and Google Apps all over the place.  I want the older Web Browser back.  How do I get it back.  I want the freedom to choose to use or not to use Google Apps.

 

I don't want to have to register or create accounts in Google or other Apps that I don't want to use.  I want the freedom to choose.

 

You need to fix this newest software update, and give us back more control over our devices.

Categories: Software
0 Kudos

Older purchases on my Order Status list do not show up in library

Status: Open

I posted this on another board last night but realized that this seems to be the correct forum so I reposted here.

 

I am trying to read a book I purchased last November.  In my order status list on the website I can find the order number for the book and the status there says "in your nook library".  It is not in my Nook library though.  If I look online at my library it does not show up (not normally nor archived).  It is also not showing on my Nook nor using the Nook reader for PC.  I've erased and re-registered my Nook Simple Touch and the probably is exactly the same.  It also does not show up on my wife's Nook Color, we share an account.  The book is still available as a Nook Book so that is not the problem.  Without compiling an extensive list to be sure, it appears that ALL of our older purchases are not showing up in the library. 

 

Has anyone else run in to this?  Any suggestions?

Categories: Books
0 Kudos

When I click on the Netflix button, the red loading screen comes on for a few seconds and then the screen turns grey. Have tried to reboot many times, and other apps like crackle work just fine. Been going on for a little over a week now. Any thoughts? Thanks.

 

Stu

Categories: App
0 Kudos

im trying to pick back up on an e book i purchased about a year and a half ago.  When i try to re-download the book, it says i have to purchase it from the Barnes and Noble store, only thing is im already more then half way through the book, and know i already purchased it.  any suggestions on how to retrieve a VERY lost book?

Categories: Books, Software
0 Kudos

I have a Nook Simple Touch less than one year old. The Quick Nav button (raised "n") has stopped working. Device is fully charged and I rebooted. The button is not stuck; it just doesn't respond when I press it. I can only wake up the Nook by lightly pressing the power button on the back but I cannot access my library or the Quick Nav menu

Categories: Hardware
0 Kudos

Battery Life on HD's vastly diminished since the Janary 2013 update.

Status: Open

Since my HD was updated to 2.06, battery life has been cut in half. I'm now only getting about 5 hours of reading time, or about 3 hours of video viewing before I have to recharge the battery. If I accidentally leave wi-fi on, almost 50% of the battery charge is lost within a 12-13 hour period of not use.

Categories: Software
0 Kudos
I downloaded Evernote app from Nook store. There is now an update available. When I download the update it won't run because Nook won't install app that doesn't come from it's store - even though Evernote did. If I send the app to the Cloud and reinstall I get the old version. If I delete the app and go to repurchase it, the store won't allow me to as it says I've already got the app. How am I supposed to update it?
Categories: App
0 Kudos

Trying to shop for some new books I am unable to go to the shop and look at a list of books under many of the areas such as Fiction, Fantasy; and most of the others.  Reported it and sounds like a new issue.

Categories: problem
0 Kudos

Browser Issues

Status: Open

Because there are many apps not available for the Nook HD/HD+ we depend on the browser a lot more to access things like Facebook. This needs a little work. I'm on the current release: 2.06.

 

  • The browser, not infrequently, either freezes or crashes/suddenly closes. When it freezes I have to restart it to get it to be responsive again.
  • There are times where there is a field to fill in and the keyboard covers the field so you can't see what you are typing. There's no way to scroll so you can see or set up the screen ahead of time so the keyboard doesn't cover it. I've run into this on Paypal and Facebook to name a few.
  • It can be very slow and jerky at times.

 

Those are bugs. Then there are usability issues.

 

I wish the bookmarks had an option to not show a thumbnail. At first I liked the feature but as my bookmarks grew it became a pain. I'd like ways to sort them too as well as to have folders to categorize bookmarks.

 

I'd even like a CHOICE of browsers - to be able to use Firefox or Chrome if I wish.

Categories: NOOK Issue Reporting
0 Kudos

I manually updated my NST to version 1.2.1 last night. This afternoon I bought 3 books, 2 pre-orders and 1 allready released. When I tried to download the released book it said "connecting" and stayed there. Since I have never seen "connecting" before I thought it had to be the update. When I came to the boards to see if anyone else was having trouble with the update I saw one person had suggested doing a factory reset. I have done so THREE times now and it still says version 1.2.1! Only now I can't read ANY of my books as they ALL say "connecting"! Since I read almost a book a day this is very upsetting. I am very disappoited with B&N right now.

Categories: NOOK Issue Reporting
Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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