03-18-2013 09:24 AM - edited 03-18-2013 09:26 AM
When something is wrong we often hear the complaints loud and clear. I resemble that remark. But I also like to give compliments when someone does a good job. I had two $20 gift cards on my account. Yesterday I bought 5 apps. Somehow both my cards got deducted for the purchases.
I called customer service first thing this morning. Initially was only on hold a couple of minutes and the sales service lady sent me to the sales audit dept. where I was on hold about 8 minutes and then got disconnected somehow.
I called back and Nicole (sales service) and Alex (sales audit) had me all fixed up in about 5 minutes and 1 minute of that was holding for the audit dept. By the time I hung up with Alex and checked my gift card balances I had my $8.66 back. I know it is not a whole lot of money but to me it is and of course it is MY money.
Everyone was very nice and helpful. Thank you Barnes and Noble.
By the way I did order these from the Nook so I hope that didn't cause the problem. I clicked on the notification about new apps and ordered them from there. Hmm wonder if that had something to do with it?
Solved! Go to Solution.