I've only had my Nook Glowlight Plus for about a month, and everything had been working fine. After the software update to 46.2.13, I noticed that the time was off by anywhere from 4 to 12 hours if I wasn't connected to Wifi. Not a huge deal, but kind of annoying. I was able to connect my NGLP to my Windows 10 computer and sideload an ebook I bought from another source and one that I had checked out from the library (which I've been doing a lot since I got my Nook Simpletouch). After finishing the one from the library, I decided to reset the NGLP to see if that would fix the time issue (which it didn't). Now when I plug it into my computer, the computer gives no indication that anything is connected. It charges the NGLP, but otherwise I can't do anything with it. I called support and did have a nice representative walk me through how to turn on the USB debugging to see if it would help, but it didn't. I really like this Nook, and I've already sent in my Simpletouch as part of the trade-in program, so I can't go back to using it. Does anyone have any idea what I can do to get the NGLP working with my computer again? I also tried it on my brother's computer which runs Windows 7 and it does the same thing. It's not the cord, as I connected my phone with the same cord and it was recognized on both computers. I even tried a different cord and that didn't help either. Should I try resetting it again and hope it comes out of it and works again, or is there something else I can do? Please Help!!!
I tried another reset and it still wouldn't connect to a third computer. So I called Barnes & Noble and they've sent me a replacement. I really hope this one works.