4 Replies Latest reply on Jan 22, 2013 7:32 AM by bwen

    Nook Tablet dead one month after warranty expired

      My nook tablet is dead, of course, one month after the warranty is up. B&N have troubleshot and said there's nothing more they can do. There was no offer for any resolution.... even for me to pay for repair. 

      I just seem to now have an expense paperweight. I loved my nook, but not looking to replace it with another  one after this...:smileysad: Really disappointed in B&N, I get it that the warranty is expired, but no repair offer seems strange to me.

      Anyone know of any places I can attempt to get it repaired in the Vancouver, BC?

        • Re: Nook Tablet dead one month after warranty expired

          Most all consumer electronics devices these days are "dispose of and replace". Consider -- you can't even change the batteries, and rechargeable batteries are only rated for 500-700 charge/discharge cycles. If you are a heavy user, that means the battery is done for in less than two years. And the battery is the easy part -- for the most part there are four components in something like a Nook: the shell, the battery, the LCD, and an SMT circuit board that doesn't really have any replacable chips.


          While B&N may have had a factory that could refurbish a device /while it was still in production/, now that the model is out of production they probably don't even have spare parts for them.


          Tablets, P&S cameras, cell-phones... All are "trash and replace" while under warranty. (In the case of cameras, you have to get into the upper end SLRs to get to where repairs are viable -- replacing the shutter mechanism in an SLR is a $200-300 job; and entry level SLRs start at $600 with a lens).


          • Re: Nook Tablet dead one month after warranty expired

            That's odd, I just had a woman in my store the other day with a NST that was out of warranty and the screen had 'shattered'.  Couldn't do much in the store, so I called store support, and they offered the following


            40$ NST refurb


            80$ Nook Color refurb


            100$ Nook Color new


            I'm not sure what would have been offered had the device been a NC or NT.  It may be worth giving customer service another shot, or PMing Alex about your options. 


            I can't promise that the above would hold true, it's just my most recent experience with a Nook that is out of warranty.  Keeping in mind the NST is still being produced, the NT may have other options.

            • What's wrong with it?

              What exactly is wrong with your NT? If it's a software problem, it may be fixable if you're willing to spend a bit of effort.