1 Reply Latest reply on Dec 27, 2012 10:10 AM by 5ivedom

    User not activated -- can't fix this problem!!!

      I've spent more than an hour trying to read a book I downloaded from the library. It's on my NEW Windows 8 computer (another learning curve) and I added it to the Nook and can't read it because I get the "User not activated" message. I've uninstallled ADE and reinstalled it twice with no luck. I'm at my wits end. I can't read on the PC, just not doable. I would have put the book on my iPad if I'd known I was going to be so frustrated.  Meantime, I'm stuck with it on the Nook and unreadable as well as on the PC which is just too cumbersome to read on. I can't find much on the PC with Windows 8, which is nothing like anything I've used before. Can anyone help? I'm ready to start crying!!!

        • Re: User not activated -- can't fix this problem!!!



          Let's address this step by step.


          First: For Windows 8.


          Do you know how to get to the Start Screen. The first screen that has all those square tiles you can touch?


          Note: You should be able to get to it by pressing the Windows key on your keyboard.


          Well, go to that.


          Then, look for a tile that shows a shopping bag/bag and says 'Store'. Click on it.


          Now tap on 'Top Free Apps'.


          That will show a page of apps. IN the list look for apps named 'Windows 8 Tricks' and Windows 8 Tips. There are a few free apps that have advice on how to use Windows 8.


          Install them.


          After they are installed (I'd recommend installing at least 2 or 3 free windows 8 tips and tricks apps) press the Windows key on your keyboard again.


          Then scroll the main screen until you see the square tile or rectnalge tile for these 'help for Windows 8' apps. now just read them. They explain the main things you should know well.


          Also, some websites: http://www.techradar.com/news/software/operating-systems/50-windows-8-tips-tricks-and-secrets-1028220












          Second: For ADE.


          FIRST, BEFORE anything else, you have to activate your Nook HD for reading library books.


          Do the following:


          1) Make sure you have the Nook Tablet and NOT the HD and HD+. Go to this page - http://www.barnesandnoble.com/u/NOOK-Support/379003184


          Look at the images. Which device do you have?


          If you have Nook Tablet or Color - then simply plug it into your PC AFTER started ADE. ADE will recognize the device and ask you if you want to ACTIVATE it. Say Yes and then you can move books over.


          If you have HD or HD+ - then go to (on your Nook) Settings > Account SEttings > ADE and enter your ADE information so that you are registered. AFter that you can just move books you have downloaded via ADE to your Nook.


          Someone will have to give you the directory where books are downloaded. It will be something like C: /Program Files/Adobe Digital Editions/books/


          You can just move them over and it will work.