UPDATE- Tried discharging the battery and recharging after leaving it off for a few hours...nothing
Books and Netflix seem to be affected now too.
Spoke to a manager at the store, and will most likely be taking iit back to for an exchange later today.
Seems like that would be the next logical thing to do... take it back to them. Good luck.
Just got back from returning it. I got a refurb, but it looks to be in good condition. I'll just have to watch how this one does over the next few days to make sure the battery is still strong and all that. They really cheaped out on the new boxes though....yeesh!
I was surprised how easy it was, even without the receipt. They had to verify the nook and all that, but the problem was clearly with the device, so they replaced it no questions asked. Very friendly staff, and very helpful. I don't know where all th horror stories of bad customer service come from.
Great! It's good to hear a positive response. Glad it went well for you.
"where all th horror stories of bad customer service come from."
Mostly from folks trying to explain problems via the 1-800 number to operators at a call center who don't know the product and cannot see the problems for themselves.
If the BN call center is like most, BN contracts with an outfit that takes calls for a range of products and distributes a troubleshooting script to the call center to pass on to its employees. Apparently there are times of day when you can reach a North American call center that folks typically find more helpful, but while outsourcing call centers is cheap, it leads to very variable customer support.