Today's Kindle Daily Deal is The One I Left Behind, by Jennifer McMahon. It looked interesting, so I came over to B&N to see if the price was the same for the NOOKbook. Both the search page and the product page showed the $1.99 price, as did the "confirm your purchase" pop-up when I bought the ebook. However, my credit card was charged $9.68. After an hour on the phone, including two transfers to regional management, I got them to refund the $7.69 overage, but while I was on hold, I conducted an interesting experiment. I kept refreshing the search page for this ebook on B&N, and the price literally bounced from $1.99 to $9.68 every 15 seconds or so.
The regional manager is allegedly notifying upper management of the problem with this ebook's price, but if you are interested in it and have a Kindle or the Kindle app, I suggest you purchase it from Amazon instead.
B&N clearly has some unresolved IT problems. A few weeks ago, the balance on my gift card decreased by almost $10 in the span of 20 seconds. Neither the store manager or I could figure out why. Then, a few days later, I learned that I had pre-ordered an e-book that had been converted by B&N's computer system from a pre-order to a sale during that 20-second window of time. This happened at about Midnight Eastern time.
B&N should probably program its computers to complete these types of transactions at 3:00 AM or later Eastern Time, after stores in most of the states have closed for the day. Programming computer software to automatically run at Midnight, when many b&m stores are still open, appears to represent a somewhat provincial view of the world. This particular problem might occur infrequently, but why should it be allowed to occur at all?